Product Roadmap - Qualtrics

See what’s been rolled out to all eligible users.

Collection & Conversations

Intercept Targeting based on Frustration Signals

Last modified: May 1, 2024

Improving your website is best done when combining the powerful insights from both Website Insights as well as Digital Experience Analytics. This new feature now allows for an immediate intercept to show when a frustration metric (Rage Click, Mouse Thrash, Error Click or Dead Click) occurs on your website. This allows your teams to collect feedback in the moments that matter, and improve the experience quicker.

Customer Journeys in CX Program

Last modified: December 6, 2023

This feature introduces the ability for CX customers to track their Customer Journey together with related surveys in a CX Program.

Social Connect: bit.ly available as a custom integration

Last modified: October 4, 2023

Bit.ly is now available as a custom integration. Previously, you had the option to have automatic URL shortening available in Account settings without having to connect a bit.ly account. From this point forward, to continue to use bit.ly to shorten URLs in Social Connect, you have to connect your own bit.ly profile. More information on how to set up your connection is available here.

360 Participant Portal - Hide Evaluations Option

Last modified: October 4, 2023

With this feature release, 360 admins will be able to hide the Evaluations section from the Participant Portal via a toggle in the Participant Options section.

This way, users for the classic 360 project will better be able to handle fixed waves where nominations can be done, but participants will not be able to begin evaluations during the nominations phase.

Hiring Manager XM Solution

Last modified: September 6, 2023

The Hiring Manager XM solution provides feedback to recruiters during the interview phase and at the end of the process. These touch points allow the recruiter to understand whether the key expectations of the hiring manager have been met, allowing for the opportunity to pivot and change if any issues are raised.

To learn more about this feature release click here.

Digital Experience Analytics

Last modified: September 6, 2023

To learn more about this feature release click here.

Email Trigger in Workflows

Last modified: August 2, 2023

This new event in workflows allows you to begin a workflow by sending an email to a specific email address.

To learn more about this feature release click here.

Consistent SMS Experience in Survey Projects

Last modified: August 2, 2023

SMS distribution in survey projects have been updated to provide a consistent, accessible and modular experience. Feature benefits include:

Accessible and modular experience for invites and conversational SMS distributions
Displaying information about available SMS credits
Ability to distribute SMS to lists, samples, segments, and batches of transactions from all directories that you have access to
Improved message composer that allows you to quickly add survey links, pipped texts, and opt-out links to the message, load messages from the Message Library, and send a test message in all translations
Ability to define survey link expiration and delivery time window
Ability to define text message reminders

To learn more about this feature release click here.

SMS Task in Workflows

Last modified: August 2, 2023

The new Send Survey via Text Message (SMS) task lets you send a survey invite via text message. It includes the ability to set link expiration, use library messages, easily set reminders, and perform more advanced scheduling.

To learn more about this feature release click here.

Qualtrics Social Connect: Upload Facebook Videos Up to 1 GB in Size

Last modified: August 2, 2023

We are increasing the media file sizes for photos and videos when creating and scheduling content for publication for Facebook, Twitter and Instagram. As a first step, files sized up to 1 GB can now be uploaded for Facebook videos (up from a previous maximum of 300 MB).

Qualtrics Social Connect: Option to Block Users on Youtube

Last modified: August 2, 2023

Blocking users on Youtube will ensure that the user will not be able to comment on your videos or reply to your comments and their previous comments will be hidden. However, they can still view your public content.

B2B Digital Channel Accelerator

Last modified: August 2, 2023

With these solutions you can have access to a fully built CX program at the click of a button. These automated solutions include Qualtrics Methodology for best practices examples for program design, including measuring the health of your customer relationships, optimizing your website experience, and beginning a CX support center program. Solutions include customizable surveys, workflows, intercepts and example dashboards, to make program creation easier for your teams.

Advanced Theming Capabilities for Intercepts in the Mobile SDK

Last modified: August 2, 2023

This update introduces the ability to override specific elements (colors, rounded edges, etc) of mobile creatives, with specific configuration details through the SDK. This allows your organization to ensure an even more consistent branding experience in the App environment. The advanced customizations also allow for Dark Mode support.

To learn more about this feature release click here.

XM Discover: Qualtrics Inbound Connector Improvements

Last modified: June 7, 2023

To simplify configuration, if you select Online Reputation Management (ORM) as the type of data to upload into XM Discover on the Qualtrics Data Type page, you will be taken to the Specify ORM Dataset Id page where you can enter the idpSourceId for the imported data project into the IDP Source Id box. For more information, please see the Qualtrics Inbound Connector page.

XM Discover: Run Date Range in the Job Status Window

Last modified: June 7, 2023

You can now view the date ranges of a job run in the Run Status window. For more information, please see the Run Summary section on the Job Statuses page.

Pulse for HR and Senior Leaders

Last modified: June 7, 2023

This new program will help companies run frequent listening programs with ease. Companies will be able to automatically send out weekly/biweekly/monthly surveys to either a subset of sampled employees or all employees, and view their results in a single dashboard. Users also have the option of changing survey questions in case they want to ask about special topics.

Agent Assist

Last modified: June 7, 2023

The new Real-Time Agent Assist solution uses AI and Natural Language Understanding (NLU) to guide the conversation during customer calls by providing Customer Service Representatives (CSRs) with helpful and relevant in-the-moment recommendations, reminders and resources surfaced by searching through support pages, Slack messages and other sources. This can reduce the need for long holds during calls and allow CSRs to focus more quickly and effectively on addressing customer needs. The new Automated Call Summaries solution automatically generates AI and NLU powered call summaries within seconds, saving CSRs time and helping them to be more present during customer interactions by removing the need to take notes during customer calls. It can also reduce the risk posed by inconsistent and incomplete call notes by creating an unbiased, consistent record of all calls that can be stored in your CRM.

Exit Feedback Solution

Last modified: June 7, 2023

The Exit Feedback Solution offers customers XM Scientist created methodology to assess and use feedback from departing employees to improve the employee experience.

Bring your own Vonage and MessageBird accounts for SMS distributions

Last modified: June 7, 2023

With this update users can integrate their own Vonage and MessageBird accounts with Qualtrics without any additional integration costs or support from the Qualtrics side.

To learn more about this feature release click here.

Qualtrics Inbound Connector: Support for Qualtrics Engage Ticket Data

Last modified: May 3, 2023

Support is now provided for ingesting Qualtrics Engage ticket data into Connectors using the Qualtrics Inbound connector. This ticket data can then be analyzed within XM Discover. If your organization wishes to ingest Qualtrics Engage ticket data into Connectors, your organization must be enrolled in the Qualtrics “Close the Loop” Program. To view the linked resources you’ll have to authenticate into your XM Discover account.

Ad-Hoc File Upload Connector: Options Menu

Last modified: May 3, 2023

You can now click the Options menu beside a job within the Jobs tab in the Ad-Hoc File Upload connector and access data mapping, data filter, last run statistics and other job configuration settings. This allows you to see data mapping information associated with a run, export data mappings, and apply that export to another ad-hoc run.

Social Connect: DKIM/DMARC Email Signatures Available

Last modified: April 5, 2023

To ensure that your sender reputation remains positive and secure, you can use DKIM (DomainKeys Identified Mail). This email authentication protocol allows your email recipients to verify that you are the legitimate sender of a message, and helps to prevent others from using your domain or other identifiers to impersonate you or your company. DKIM is a widely-accepted standard in the email industry, necessary for both bulk marketing and transactional campaigns. Read more about this here. To view the linked resources you’ll have to authenticate into your Social Connect account.

Social Connect Interface Updates

Last modified: April 5, 2023

Social Connect has an updated look and feel with new fonts, colors, components, and more. We've worked to adapt our interface to the Qualtrics style, delivering a seamless experience when navigating between all your apps and workspaces.

Minor updates to color system for interfaces, components, and more
New default font style and improved text resizing scaling
New icons and graphics
Refreshed and restyled components and inputs

Upload Data Option Removed from XM Discover Designer

Last modified: April 5, 2023

The 'Upload Data' option is no longer available for use in XM Discover Designer, as of Mar 14, 2023. With this change, we encourage everyone to use Connectors to upload data into the project. In addition to full feature parity, Connectors offer a wider range of functionality, a more efficient and effective way to upload data to the platform, and a better user experience for data uploads.

Frontline Reminders Widget

Last modified: April 5, 2023

This widget will allow frontline teams that manage customer accounts to see which of their customers have responded to a live survey, and send personalized reminders to those who have not yet responded. This makes it easy for businesses to follow up on their customers and ensure that their surveys receive all of the responses that they are looking for.

Qualtrics Social Connect: Gominga Service Details Available in Mention Object When Using Webhooks or API

Last modified: March 1, 2023

Gominga service details are now added to the mention object when passed via a webhook or the API. This is useful when customers want to analyze Gominga data in a different product such as XM Engage/Discover, or within an external platform. For Gominga reviews, the new service_details field enables users to add the following (optional) information:

Location reviews (location_id): location_name, location_url, location_address
App reviews (app_id): app_name
Product reviews (product_id): product_name
Shop reviews (shop_id): Shop_name

XM Discover: Salesforce Connector Support for Salesforce SMS Text Data

Last modified: March 1, 2023

Salesforce Connector supports ingesting Salesforce SMS text data. To ingest this data type, select the Salesforce SMS Text option on the Query Configuration screen within the Salesforce connector.

XM Discover: Historical Job Runs Available After Job is Deleted

Last modified: March 1, 2023

Deleting a connector job will not delete the associated historical run(s). Users will be able to view all historical runs of a particular project even if the associated job has been deleted.

Bring your own MessageMedia accounts for SMS distributions

Last modified: March 1, 2023

With this update users can integrate their own MessageMedia accounts with Qualtrics without any additional integration costs or support from the Qualtrics side.

To learn more about this feature release click here.

Industry Solution for Corporate: Retail Banking for Banks & Credit Unions

Last modified: March 1, 2023

At the click of a button, you can have access to a fully built CX program. These automated solutions include Qualtrics Methodology for best practices examples for program design, including measuring the Health of your customer relationships, optimizing your website experience, and beginning a CX support center program. Solutions include customizable surveys, workflows, intercepts and example dashboards, to make program creation easier for your teams.

Coverage of Additional Review Sources in Qualtrics Social Connect

Last modified: February 1, 2023

Social Connect now supports additional review sources including Yelp, eBay Seller Reviews, Bol.com,. and many more. For the full overview of supported sources, see Channel Capabilities.

To view the linked resources you’ll have to authenticate into your Social Connect account.

XM Discover: Set Schedule for Jobs Previously Configured as One-time Pulls

Last modified: February 1, 2023

For inbound connector jobs previously configured as one-time pulls, the new Set Schedule option in the action menu enables users to set a schedule to easily re-use an existing job used for data sample validation as a production incremental job. This option is only available after a successful job run.

To view the linked resources you’ll have to authenticate into your Discover account.

XM Discover: Display Partial Success Status in File Connectors

Last modified: February 1, 2023

Connectors users will now see a Partial Success job status if some files are processed successfully while others fail to process in the same job. This behavior applies to File Connectors.

To view the linked resources you’ll have to authenticate into your Discover account.

Diary Studies Solution

Last modified: February 1, 2023

This guided project utilizes a series of video questions to gather qualitative data over time or based on specific activities.

SMS Time Window for EX Distributions

Last modified: October 5, 2022

With this update, users can now define a delivery window during which contacts can receive SMS messages sent within an EX project. Messages outside of the time window can be rescheduled for the next time window.

To learn more about this feature release click here.

Slider Question Type Support in Simple Layout

Last modified: October 5, 2022

A redesigned slider question type will be available for survey builders that have applied the Simple layout on their surveys. The slider question has been updated with accessibility in mind.

To learn more about this feature release click here.

Opt-out Link for SMS Distributions (EX)

Last modified: September 7, 2022

With this update, opt-out links can be inserted in EX SMS distributions. A unique opt-out link will be included in each message, and clicking the link will automatically unsubscribe the recipient from SMS distributions. This is the only way for recipients with alphanumeric phone numbers to opt-out.

To learn more about this feature release click here.

CC/BCC on an Email Task

Last modified: August 3, 2022

Users can now specify emails to CC and BCC on email tasks. The CC field, like in standard email platforms, will be visible to all recipients. The BCC field, like in standard email platforms, will not be visible to all recipients.

To learn more about this feature release click here.

Email Distribution Error Messages

Last modified: July 6, 2022

Help text has been added to help when distributions contain bounced emails.

To learn more about this feature release click here.

Survey Link Expiration Date for SMS in XMD Automations

Last modified: July 6, 2022

Survey link expiration now applies to SMS invitations and SMS surveys sent through XM Directory automations.

To learn more about this feature release click here.

Automatic XM Directory Contact Creation from Digital Intercepts

Last modified: July 6, 2022

This feature introduces the ability to automatically create XM Directory contacts via Website feedback intercepts. This enables dynamic population of your directory, as contacts are added on demand as they show up on your websites or mobile apps.

Audience Management v2

Last modified: July 6, 2022

Audience Management V1 contains a pre-built survey for inviting people to join your panel, a survey with piped XiD data to update your profile as a panelist, a dashboard to show the makeup and demographics of your panel, plus an overview page that includes opt-in rates, opt-out rates, panel size, gender and age breakouts.

Audience Management V2 gives organizations the additional ability to see engagement, churn, and contact frequency at a glance.

To learn more about this feature release click here.

Time window for SMS distributions

Last modified: July 6, 2022

This update affects SMS distributions sent within an XM Directory Automation. Users can now define a delivery window during which contacts can receive SMS messages. Messages outside of the time window can be rescheduled for the next time window.

To learn more about this feature release click here.

Templated Themes for Website Intercepts

Last modified: July 6, 2022

Qualtrics Website Feedback now allows for intercept users to reference Qualtrics Survey Themes as part of the intercept build process, allowing for an easier and more consistent look and feel across all customer-facing invitations.

ETX Service Desk Experience XM Solution

Last modified: July 6, 2022

This XM Solution will enable customers to launch service desk Employee Experience listening programs. This feedback program - built specifically to support clients who have the Employee Technology Experience (ETX) solution - helps IT leaders, Service Desk managers and Service Desk Agents to better support service operations.

Frontline Feedback: Workflow Field Mapping

Last modified: June 1, 2022

The Frontline Feedback task allows you to create new feedback requests in your Frontline Feedback projects based on different Qualtrics events. Currently users can only set title/description. This update allows for more fields to be populated into the frontline feedback request.

To learn more about this feature release click here.

Google Data Layer Targeting for Website Feedback

Last modified: June 1, 2022

This feature will introduce the ability to connect directly from a Google Data Layer on websites, allowing for dynamic targeting and embedded data capture.

SMS Reminders in EX

Last modified: May 4, 2022

This feature allows users to send SMS reminders for SMS invites within EX projects.

To learn more about this feature release click here.

Audience Management

Last modified: May 4, 2022

This new solution will allow users to easily create their own first party panels, so they can conduct ad-hoc studies and get quick, valuable feedback. It also allows the user to manage the panel, understand panel makeup (gender, age, attitudes, etc), understand contact frequency and opt-out rates, and manage rewards.

SMS distributions for Employee Lifecycle

Last modified: May 4, 2022

Text Messages (SMS) can now be used as a distribution method for Employee Lifecycle projects. This gives users the ability to collect experience feedback through mobile devices.

To learn more about this feature release click here.

Soliciting Corporate Reviews from Surveys

Last modified: April 6, 2022

67% of customers are influenced by online reviews, and a one-star improvement can increase revenue by as much as 39%. Qualtrics can help improve the online presence by making it easy to solicit reviews from important corporate sites, starting with Consumer Affairs, Better Business Bureau, and G2 Crowd.

This feature will allow survey takers to copy the open text feedback they provided earlier in the survey and then redirect them to the relevant website to leave a review. For survey builders, this is as easy as adding a new question to the end of a survey (specifically, the Solicit Reviews question).

To learn more about this feature release click here.

Soliciting Google Reviews from Surveys

Last modified: April 6, 2022

67% of customers are influenced by online reviews, and a one-star improvement can increase revenue by as much as 39%. Now we're helping improve your online presence by making it easy to solicit reviews via the new Google Places Reviews widget. This widget enables respondents to create a Google review directly from the survey, and it pre-populates the content based on answers from the survey to make it easy and frictionless for the consumer.

Infobip Available as an SMS provider

Last modified: March 2, 2022

With SMS distributions, you can send surveys or survey links directly to your respondents’ phones through text. Many customers elect to use Qualtrics’ preconfigured setup, but if your company has a preexisting relationship with an SMS provider, you can use that provider to send SMS distributions instead. With this update, we support using InfoBip as an SMS provider.

To learn more about this feature release click here.

Transactional batch distributions in XMD

Last modified: March 2, 2022

This feature introduces the ability to distribute surveys using Email, SMS, and Personal Links to a new or existing group of transactions. Relevant data from each interaction can be added to surveys by targeting the specific group that contains the transaction information. Users will be able to personalize feedback requests for each interaction a customer has with their business. These interactions could be a purchase, a customer service call, a store visit, or any other specific event in the customer journey. selecting a transaction group for distribution

selecting a transaction group for distribution

This feature will be launching on Feb 9, 2022.

To learn more about this feature release click here.

Redesigned Survey-Taking Experience

Last modified: February 2, 2022

We're seeking to meet evolving company needs, cater to more diverse end-users, and help increase survey-taking success rates for more end-user segments. That's why we're working on introducing accessibility improvements to the survey-taking experience. The Simple layout is designed to simplify your tools while making the resulting survey more mobile-friendly, easy to use, and accessible for your respondents.

SMS for Employee Engagement and Ad Hoc Employee Research

Last modified: December 1, 2021

Engagement and Ad Hoc Employee Research projects now support 1-way SMS distributions, helping you collect feedback from your employees via their mobile devices.

invite to an employee survey on mobile device

To learn more about this feature release click here.

Integrate with Link Mobility and Sinch LiveLink 365 accounts to send SMS distributions

Last modified: November 3, 2021

Users can now integrate their own Link Mobility and Sinch LiveLink 365 accounts to send SMS distributions with Qualtrics. This gives users the ability to manager their own SMS provider account, instead of using the preconfigured setup within Qualtrics.

To learn more about this feature release click here.

Adobe Analytics Integration Update

Last modified: November 3, 2021

Digital CX teams will soon take advantage of a new integration between Qualtrics and Adobe Analytics, allowing for the two-way transfer of operational and experience data.

To learn more about this feature release click here.

Opting out of an SMS Distribution

Last modified: October 6, 2021

At any point in time, survey respondents can respond with “STOP” to opt themselves out of the contact list and stop the survey. If unsure of the exact wording, respondents can also text HELP to receive instructions on how to opt out. XM Directory respondents can also respond with “STOP ALL” to opt themselves out of the whole directory. STOP, STOP ALL, and HELP are now available in every language, with their corresponding messages.

To learn more about this feature release click here.

Anonymous links

Last modified: October 6, 2021

The process of getting an anonymous link is now accessible wherever you go to get it, both within the Distributions tab or each time you publish a survey.

To learn more about this feature release click here.

SMS Survey link expiration (API only)

Last modified: October 6, 2021

Setting a survey link expiration date allows you to define the fixed amount of time a recipient has to complete the survey. If a respondent attempts to initiate the survey session after the link has expired, they will not be able to take the survey. This functionality is available for Email distributions, and is now also available for SMS distributions to configure via API.

To learn more about this feature release click here.

Sending SMS from Multiple Alphanumeric IDs

Last modified: October 6, 2021

Setting up multiple alphanumeric IDs gives you the ability to send SMS distributions from multiple sender IDs instead of using the same alphanumeric ID for your whole organization. Visit our the SMS distributions page to find out more about enabling multiple sender ids.

To learn more about this feature release click here.

Consistency in EmployeeXM Project Activation

Last modified: October 6, 2021

Two changes that will make the activation of EmployeeXM projects more consistent with all other parts of the platform:

Copied 360 projects will always have a status of New, as opposed to the current workflow, where the copy retains the original project's status.
When an EmployeeXM project is created, the survey associated with the project will not be active and eligible for response collection until the EmployeeXM project is activated.

To learn more about this feature release click here.

XM Directory Contact Frequency and Segment Targeting for Mobile App Feedback

Last modified: October 6, 2021

Leverage XM Directory contact frequency rules and user segments in order to personalize engagement with users on your mobile apps.

To learn more about this feature release click here.

Dedicated Phone Numbers for Advanced SMS Capabilities

Last modified: September 1, 2021

Brands that need advanced SMS capabilities like higher throughput, shortcode distributions, or dedicated phone numbers now have the ability to purchase dedicated phone numbers in Twilio that support these scenarios.

To learn more about this feature release click here.

Response Summary Enhancement in Email Task

Last modified: September 1, 2021

When creating an email task, you have the option to select Include Response Report to send a summary of the questions and the respondent’s answers. With this update, once response reports are disabled by the brand administrator in Organization Settings, Email task recipients that have the include response report option already selected will get precise information about this change. response summary email saying you no longer have access to the response report

response summary email saying you no longer have access to the response report

To learn more about this feature release click here.

Alphanumeric Sender ID for SMS (Text Message) distributions

Last modified: July 7, 2021

If you want to increase the deliverability of your SMS distributions, avoid increased carrier filtering in many markets, and increase your brand’s recognition, try using an Alphanumeric Sender ID. With the Alphanumeric Sender IDs, you can send SMS messages to supported countries from a personalized Sender ID - for example, the name of a business or organization - instead of from a standard phone number.

Alphanumeric Sender ID	Standard phone number

If you want to get more information about the benefits, limitations, and onboarding steps for this feature, then visit the Sending SMS from an Alphanumeric ID support page.

Multiple Intercept Support for Mobile SDK

Last modified: July 7, 2021

By updating our Digital Experience mobile app SDKs to use the same targeting engine that powers our Website Feedback solution, we're enabling you to use project-level targeting, thus allowing your dev teams to far more easily enable multiple intercepts in your mobile applications.

To learn more about this feature release click here.

Frontline Feedback Form Editor

Last modified: July 7, 2021

Previously, the feedback form in Frontline Feedback only included a title and description, with additional fields only available after feedback is submitted. That's why we improved the form editor for Frontline Feedback. This new editor allows project admins to customize the feedback form to their needs, improving the form experience and ensuring the feedback received is detailed and thus a much higher quality.

To learn more about this feature release click here.

Mobile Embedded Feedback

Last modified: July 7, 2021

Benefit from elegant and embedded feedback engagement for mobile app users using the Qualtrics Mobile App SDK.

To learn more about this feature release click here.

SMS & WhatsApp Messages Pricing

Last modified: June 2, 2021

The Qualtrics support documentation has been extended with information about SMS & WhatsApp messages pricing.

Distribution History Improvements

Last modified: June 2, 2021

We have introduced a new status, "Session Expired," in the distribution history file. This status represents recipients that did not finish the survey before the session expired.

SMS Opt-in Compliance Guidelines

Last modified: June 2, 2021

Lack of proper opt-in procedures in text message (SMS) distributions could violate carrier rules and result in the number being blocked by the carrier. It could also violate applicable national and state laws and result in legal liability for the sender. To comply with legal and carrier requirements, SMS distributions should have an opt-in message. The Qualtrics support documentation has been extended of the new SMS Opt-In Compliance Guidelines, to help distributions creators to define the correct opt-in messages that confirms a respondent’s enrollment in your program or survey.

Deletion of Over Quota Responses

Last modified: April 7, 2021

The ability to automatically delete responses that are deemed as over quota once a participant has completed their response.

To learn more about this feature release click here.

360 Round Robin Improvements

Last modified: April 7, 2021

The interface where 360 participants make Round Robin nominations will be updated to allow more control of how many and which nominations will be created in a Round Robin generation. The process will also be made asynchronous to provide better customer experience.

360 project with the participants options open. There's an extensive menu for setting round robins

To learn more about this feature release click here.

Single Page Application Support for Website Feedback

Last modified: April 7, 2021

Introducing the ability for digital teams to easily incorporate voice-of-the-customer touchpoints on a single page application (SPA) based website, without the need for any additional web development.

To learn more about this feature release click here.

Use Your Own SMS Provider

Last modified: April 7, 2021

With SMS distributions, you can send surveys or survey links directly to your respondents’ phones through text. Many customers elect to use Qualtrics’ preconfigured setup, but if your company has a preexisting relationship with an SMS provider, you will soon be able to use that to send SMS distributions in Qualtrics instead.

To learn more about this feature release click here.

Simple Chart Widget Improvements

Last modified: April 7, 2021

We’re updating the visual design of simple chart widgets to ensure consistent and streamlined data visualization. Here are a few of the changes we’re introducing: Line Charts

Points and other indicators (such as statistical significance or anonymity) are removed from the chart and only rendered on hover, to reduce visual noise.
For graphs with multiple lines, direct line labeling option to the right or inline with each line.
For graphs with multiple lines, ability to focus on selected lines (and de-focus the rest).
X and Y axes can now be labeled.
Axis labels no longer collide for data dense charts; they also wrap and truncate for easier reading.
X and Y gridlines toned down to reduce noise.

Bar Charts

Bar chart widths are now consistent and don’t scale with widget size, for a more consistent dashboard look & feel.
Stacked bar charts that display data labels now render labels outside the bar in order to have an accessible color contrast ratio. This applies to both vertical and horizontal layouts.
X and Y axes can now be labeled.
Axis labels no longer collide for data dense charts; they also wrap and truncate for easier reading.
X and Y gridlines toned down to reduce noise.

To learn more about this feature release click here.

Distributing Surveys in Microsoft Teams

Last modified: April 7, 2021

Allows users to distribute surveys within Microsoft Teams, and allows end users to take surveys directly within the Microsoft Teams Interface. When available, this will easily be enabled in the MS Teams App Store.

To learn more about this feature release click here.

Sending Engagement Surveys in Slack

Last modified: April 7, 2021

Adds the ability for EmployeeXM admins to send engagement surveys to Slack users, so the Qualtrics system knows who they are and can:

Prevent individual employees from filling out the survey multiple times.
Use employee metadata for dashboard reporting.
Use employee metadata for survey branching.

To learn more about this feature release click here.

Website / App Feedback Distributions through XM Directory

Last modified: March 3, 2021

With the combination of the XM Directory and Website Feedback, you can automatically link site survey responses to contacts, use contact frequency rules to moderate what intercepts visitors see, and target specific high-value customer segments with the intercepts on your site. Now, you can also create intercept distributions from right inside the XM Directory user interface. Web and app intercept distribution through XM Directory Distributions tab

Web and app intercept distribution through XM Directory Distributions tab

To learn more about this feature release click here.

Platform support for Danish, Russian, Swedish, and Thai languages

Last modified: March 2, 2021

Currently, Danish, Russian, Swedish, and Thai are supported in our 360, Dashboards, and Tickets products. This change will broaden support for these languages across user interface of the entire Qualtrics platform. For more details on current language support across the platform, see Languages in Qualtrics.

Intercept Targeting & Personalization with XM Directory Segments

Last modified: February 3, 2021

Website feedback targeting logic is now enhanced to include XM Directory segments. This allows for more personalized and targeted engagement with your website users and enables customer feedback to be associated with specific XM Directory contacts. The insights can then be visualized on Qualtrics CX Dashboards to enable deeper segment-based analysis to drive further experience optimization. Settings that say "Link with XM Directory" and then let you choose from your multitude of directories

Settings that say "Link with XM Directory" and then let you choose from your multitude of directories

Configuring intercept targeting conditions, and seeing options for XM Directory segments

WhatsApp Sub-Account Model

Last modified: January 8, 2021

WhatsApp distributions just got a whole lot easier. With the sub-account model, you can leverage the help of the Qualtrics team in getting started and seeking approval for WhatsApp distribution. This is now the default offering. See a comparison to the self-service model here. Reach out to your Account Executive with questions about pricing.

Layered screenshots showing the steps to send a WhatsApp distribution

Emojis in WhatsApp Distributions

Last modified: January 7, 2021

WhatsApp distributions now support emojis! Make sure you include the emojis in your message template before sending them on for approval. See support page for details.

A WhatsApp conversation on an iphone. In the introductory message that asks for the respondent's consent, there's a blue heart emoji

To learn more about this feature release click here.

Better Visibility of Distribution Channels in XM Directory

Last modified: January 6, 2021

In order to increase the visibility of distribution channels other than email - such as SMS, WhatsApp, and unique links - all channels are now presented when selecting a distribution method in XM Directory. The user can select from available channels while also seeing helpful instructions on how to make additional channels available for their brand. Distributions tab of Directories. Colorful icons show options for email, text, whatsapp, and more, with the page split into available channels and those you can activate

Distributions tab of Directories. Colorful icons show options for email, text, whatsapp, and more, with the page split into available channels and those you can activate

Improvements to Partial Response Deletion

Last modified: January 6, 2021

Partial completion settings allow you to determine what happens to responses that are left incomplete for long periods of time. For partial response deletion, you can now select from a wide variety of timeframes, including 1 hour, 4 hours, 24 hours, 48 hours, 72 hours, 1 week, 2 weeks, 1 month, 3 months, 6 months, or a year. Previously, you could only choose one week. In the survey options, last section, named "partial completion settings." It says to delete responses in progress, then gives a huge list of timeframes, then says “after respondent’s last activity.”

In the survey options, last section, named "partial completion settings." It says to delete responses in progress, then gives a huge list of timeframes, then says “after respondent’s last activity.”

("Partial completion" is called "Incomplete survey responses" in the new survey options.)

To learn more about this feature release click here.

Embedded Feedback

Last modified: January 6, 2021

Whether you run a marketing blog, support documentation, developer resources, or another site, your content needs to be kept up-to-date. As a website grows in size, it can get harder to focus your improvement efforts. It’s also important to determine whether the content you’re producing is effective and measure its impact. Embedded Feedback makes it very easy to collect data on the content you run. You can embed a simple helpfulness question on your site content, so visitors can rate the content and even provide feedback right on the page. A question about article helpfulness is embedded right onto the page

A question about article helpfulness is embedded right onto the page

To learn more about this feature release click here.

Extract Data from SFTP Task

Last modified: January 6, 2021

The "Extract data from SFTP files" task allows you to import data from your SFTP server to use in Qualtrics. You can combine this task with other tasks, such as the "Load data to XM Directory" task, to import data into the B2B Command Center and other places in Qualtrics. Adding a task in actions, there's one named extract data

Adding a task in actions, there's one named extract data

To learn more about this feature release click here.

Distribution History Reporting for SMS and WhatsApp

Last modified: December 3, 2020

Distribution history can now be downloaded for SMS and WhatsApp distributions! Information on distribution history is critical for understanding the progress of the distribution and troubleshooting potential blockers. SMS distribution expanded to show download history option

SMS distribution expanded to show download history option

Action Planning v2

Last modified: November 4, 2020

A refresh to CX Action Planning that provides new features and performance improvements to the experience. New action plan creation

To learn more about this feature release click here.

Dashboards Mobile App Preview

Last modified: November 4, 2020

Keeping multiple dashboards in sync across desktop and mobile can be difficult without the right tools. Luckily, dashboard editors can now preview how a dashboard will look in the mobile app, optimize the design for mobile, and optionally disable it from showing in the app. This feature includes:

The ability for editors to toggle between their desktop view and mobile app preview in the web application.
The ability for editors to disable or enable a dashboard to show in the mobile app.

This update is available for CX, EX, and BX dashboards.

To learn more about this feature release click here.

Mutual TLS (Transport Layer Security) for Public API

Last modified: October 5, 2020

Allows for the use of certificates to verify client caller identity for Public API calls. See:

New Guided Workflow for Website / App Feedback

Last modified: October 2, 2020

Guided Intercept Authoring provides a new intuitive workflow to build and launch elegant website listening posts across the digital journey.

To learn more about this feature release click here.

SMS Distribution in XM Directory

Last modified: October 2, 2020

SMS distributions are now available XM Directory, allowing for directory-specific management.

To learn more about this feature release click here.

Frontline Feedback Field Management

Last modified: October 1, 2020

This feature enables Frontline Feedback admins to create custom tags, filter feedback on custom tags, sort feedback on custom tags, and create a customized overview page. a custom field on a feedback request

To learn more about this feature release click here.

Transaction Batch Distributions for SMS via API

Last modified: September 2, 2020

Transaction Batch Distributions through API are now available for SMS distributions, not just emails.

To learn more about this feature release click here.

XM Mobile: Mobile Responses

Last modified: August 1, 2020

One-click access to the latest customer verbatims in the XM Mobile app with a mobile-friendly interface, a possibility to share and see the full response for more context.

To learn more about this feature release click here.

Download Mailing History for Reminder and Thank You Distributions

Last modified: July 1, 2020

Similar to the existing functionality for survey invitations, users now have the ability to download the contact-level mail history for reminder and thank-you distributions.

To learn more about this feature release click here.

Engagement Participant Upload Improvements

Last modified: July 1, 2020

Now when you're uploading participants to an engagement project, each row of the file will be evaluated and preview what changes will be made before you submit them. Includes helpful advice on file formatting and the ability to catch common issues before the file is uploaded to the project.

Newly updated importer window

To learn more about this feature release click here.

XM Directory Contact Frequency for Digital Intercepts

Last modified: April 1, 2020

XM Directory contact frequency rules will now also govern Digital intercepts, allowing customers to have omni-channel contact frequency control for their end user outreach.

To learn more about this feature release click here.

EX Always On Feedback

Last modified: March 4, 2020

Always-on feedback helps organizations gather continuous and targeted employee feedback in real-time by meeting employees where they already are — such as company intranet sites or internal mobile apps. Enable and encourage employees to proactively share anonymous feedback in the flow of work by offering a digital suggestion box/button on internal web portals or mobile apps, where feedback on any topic or experience can be initiated by the employee. (Examples: employee mood tracker on intranet homepage, daily open-ended question, employee suggestion box.) Or, capture feedback on specific topics and important everyday experiences by triggering a targeted feedback tab/pop-up on specific intranet pages, internal mobile experiences, or even external sites, where feedback can be initiated by an organization's program owner for a persistent or limited amount of time. (Examples: external candidate page, internal benefits page, HR services portal, post-learning module, IT self-service page.) Anonymous employee feedback is analyzed and directed to the appropriate internal teams so they can take strategic action. In addition, centralized dashboards provide an overview of insights and open-text comment analysis, making it easy for continuous employee feedback to be synthesized over time and automatically funneled to the right teams.

To learn more about this feature release click here.

Built-in Localization Capabilities for Website Feedback Intercepts

Last modified: January 8, 2020

Configure translated text for your Feedback Button and Responsive Dialog creatives so that end users will automatically see text in their browser language, without the need to have additional duplicate creatives per language.

To learn more about this feature release click here.

Embedded Targets for Responsive Dialog

Last modified: November 6, 2019

We will enable Website/App Feedback customers to directly embed survey questions into the Responsive Dialog instead of showing a feedback prompt first, thereby potentially improving their visitor response rates. Additionally, we will give our customers the option to launch surveys in a new responsive window, which should improve the experience for their mobile visitors.

To learn more about this feature release click here.

Responsive Feedback Button

Last modified: October 2, 2019

Customers can now deploy elegant, mobile responsive and accessibility-compliant feedback tab intercepts, with a simple to use and intuitive authoring workflow.

XMD Automations SMS Distribution

Last modified: October 2, 2019

Automation users can configure an automation to distribute surveys via SMS.

Collaboration for Conjoint/MaxDiff

Last modified: September 4, 2019

Collaboration for Conjoint/MaxDiff allows a user to share his/her Conjoint/MaxDiff project to another person within the organization and collaborate on it.

Anchored MaxDiff

Last modified: September 4, 2019

Anchored MaxDiff adds an additional follow-up question after each regular MaxDiff question. This follow-up question will be or similar to this one: "Are the option shown... ...all important ...some important ...none important?". The answer to this follow-up question will be part of the input to the MaxDiff model. It allows us to provide an anchored point in the report that differentiates the important and unimportant features.

Conjoint/Maxdiff Image support

Last modified: September 4, 2019

For both Conjoint and MaxDiff, users want the ability to show images along with the conjoint levels and the maxdiff features in the survey to help their customers understand the options that are being presented.

Session Storage Option for Website Feedback Intercepts Page History Tracking

Last modified: May 1, 2019

Customers can now choose to either use cookies or browser session storage in order to track the end user's page visit behavior on their sites. This provides an additional option for storage which can be helpful in cases where there are concerns around cookie sizes. For an overview of Cookies used with Website feedback intercepts, please refer here.

Multiple Quotas Creation

Last modified: May 1, 2019

This feature extends the current quota feature by allowing survey editors to create subgroups based on multiple questions and embedded data fields and then apply collection quotas to those subgroups. Before this feature, quotas were based on individual questions or fields, not the combination of answers to multiple questions.

Reusable Choice List in Survey Creation

Last modified: April 16, 2019

The Survey editor will support a master list of choices. Any choice based question can reference the choices from this master list. This feature is very helpful for Brand related studies that ask for feedback on a large set of choices (e.g. satisfaction and competitive analysis on various automotive brands)

Adobe Launch Integration for Website Intercepts

Last modified: April 3, 2019

It is now easier than ever to capture and measure the digital customer experience. With the Qualtrics + Adobe Launch integration, users can quickly create and deploy feedback intercepts across all of your digital properties. Qualtrics Website Feedback is now available as a configurable extension within the Adobe Launch Catalog. Users can now enable the Launch extension and follow simple steps to configure the Website Feedback project code and deploy it to their web properties.

Multiple Responses Support for EX Lifecycle Projects

Last modified: April 3, 2019

HR teams can now configure their Employee Lifecycle projects to allow participants to submit multiple responses depending on specific criteria. This is particularly useful when there are legitimate reasons for the same participant to submit multiple responses. For example, when an employee takes an Onboarding Lifecycle survey, leaves the company and then rejoins, she should be allowed to take the Onboarding survey again. Users can enable this functionality by going to Survey options and choosing specific metadata criteria that will govern a participant’s ability to submit another response for the Employee Lifecycle project.

Note:

This feature is only available for Employee Lifecycle projects.
Once you set the metadata field for the Multiple Responses in Survey Options, you cannot change it (though you can disable Multiple responses functionality)
The Update Response with Current Metadata functionality will only update the most recent response in cases where participants have multiple responses

Public V3 Survey REST API

Last modified: April 3, 2019

Public APIs for programmatically managing surveys.

App Reviews Support for Mobile App SDK

Last modified: April 3, 2019

Digital teams can now use the Qualtrics Mobile App SDK to solicit app review feedback in addition to direct experience feedback. At configurable points in the App journey, intercepts can be triggered that can provide prompts for:

App review only
App review or experience feedback (survey)

Users who wish to take advantage of the new feature will need to ensure that they update their app to integrate with the latest version of the Qualtrics Mobile SDK (for both iOS and Android)

Mobile Web Responsive Creatives for Website Feedback

Last modified: January 2, 2019

Qualtrics Website and App Feedback users can now take advantage of a new creative (called the Responsive Dialog) that is mobile web optimized and supports accessibility-compliance out of the box. This new creative is most similar to the existing Pop Over and Slider creatives, but adds mobile web responsive support.

There is also a new interface for designing this creative that will make it easier for users to build mobile responsive creatives.

iQ Directory Automations Multiple Surveys

Last modified: December 5, 2018

Import Automation users will be able to trigger multiple survey distributions from single file imports based on criteria in the imported records.

Notifications Support for Mobile App SDK

Last modified: November 7, 2018

Users can now use the Qualtrics Mobile App SDK to solicit app feedback via local notifications. Qualtrics has introduced a new Notification creative type specific to mobile apps, and similar to other creatives it can be associated with an intercept that contains targeting rules. With this new creative type, app visitors can be contacted even when the app is not in the foreground (e.g., for app exit surveys). Users who wish to take advantage of the new Notifications feature will need to ensure that they update their app to integrate with version 1.3 of the Qualtrics Mobile SDK (for both iOS and Android).

SDK local notifications creative settings

ReactNative support for Mobile In-App SDK

Last modified: November 7, 2018

Users can now use the Qualtrics Mobile App SDK to solicit app feedback for apps built with the React Native framework. Users will need to integrate their app with the React Native version of the Qualtrics Mobile App SDK. Full documentation on the React Native SDK is also available.

Employee Lifecycle

Last modified: November 7, 2018

HR teams can now start measuring the employee experience at key lifecycle touch points, such as Onboarding and Exit. They can also benefit from automated triggering for survey invites and automated ingestion of employee lists from 3rd party HRIS systems. Once the end-to-end workflow is configured and automated, teams can focus their energy on the insights surfaced on EX dashboards. The full end-to-end solution encompasses three key areas: 1. Automation to import employee list from 3rd party HRIS.

Note: Please be aware that the Unique ID feature will need to be enabled prior to using the People Import automation. 2. New Lifecycle Project type with triggers for events such as onboarding and exit.

3. Certified XM solution content for Onboarding and Exit (pre-configured dashboard, survey, messages).

EX integration with Survey Publish and Expert Review

Last modified: November 7, 2018

The EX survey editor has been integrated with the XM Platform survey editor so EX programs can now use all of the new XM platform editor features including Survey Publish and Expert Review.

Look and Feel Editor

Last modified: November 7, 2018

DIY configurability and easy-to-use interface to modify the look and feel of surveys. Key features include:

Mobile preview when styling the survey and easy navigation.
Ability to add logo and background images.
Motion features, including Auto-Advance and Auto-Focus.
Automatic updates to themes on the latest web design styles and bug fixes.

SMS Reminders & Thank You Messages

Last modified: October 3, 2018

SMS reminders & thank you messages enable clients to send out reminder messages following an SMS distribution and thank you messages following a survey response.

Custom DKIM Signature

Last modified: October 3, 2018

Qualtrics will sign emails using a custom DKIM signature per organization to verify for recipients that emails coming from our servers using non-Qualtrics domains haven’t been spoofed, improving email deliverability.

AutoAdvance

Last modified: September 3, 2018

This allows users to automatically advance to next question and focus on the question while blurring the other questions on the page.

Contact Import + Distribution Automation

Last modified: September 3, 2018

Enables research programs to be streamlined through participant data import and survey distributions automation.

ExpertReview

Last modified: July 18, 2018

ExpertReview, powered by iQ, is like having a Ph.D research methodologist on-staff to personally review every research question and project. It automatically predicts if you’re at risk of poor response rates or low data quality, scores your research project, and offers professional recommendations to improve the research quality.

It harnesses the power of data to predict how likely will users drop off, straight line, or become disengaged while taking the survey. Based on these predictions, it recommends optimizations to your survey. For example, it will recommend the optimal number of text entry questions you should have in your survey or the number of choices you should stay below to ensure high completion rates.

It will also flag potential errors such as incorrect logic or incorrect usage of piped text and tell you how to fix it. This avoids costly errors that would have resulted in multiple support calls at best and invalid data at worst.

Lastly, it also checks for whether the survey meets certain industry requirements such as WCAG Accessibility compliance. It will recommend changes so you can ensure the survey meets those standards. While acting on those recommendations would help improve the quality of the data, it is designed to be a recommended and not obstruct your regular workflow. You can always choose to ignore recommendations and launch the survey at any point you like. ExpertReview is your digital research assistant that’s available when you need it! You can find additional information on the Qualtrics support site.

Survey Versioning and Publishing

Last modified: July 11, 2018

Survey Versions allow you to save multiple iterations of your survey. You can preview or even restore old versions of your survey at your convenience. Publishing enables greater control over response data quality, as it is now possible for users to control the timing of publishing new versions of a survey.

Publishing a New Survey

When you publish a survey, it’ll be a little different if your survey is active and open to responses than if it is new. If your survey is new, the first time you publish will also activate a survey.

1. When you are ready to save your changes and present them to your respondents, click Publish.

2. Read the description and note that your survey is about to be activated. This means you will have to press publish after making changes, or else the active survey will look like the last published version.

3. In addition to publishing your survey, you are saving a new version of it. Add a Description of the changes you’ve made. This can be whatever you like. Dates will automatically be stored with the version, so don’t worry about adding date labels.

4. Click Publish.

Your survey has now been activated! On this window is the Anonymous Link. Learn more about how this link functions in the linked support page.

Publishing Changes to Active Surveys

Sometimes after sending your survey out, you’ll notice you need to fix something, or that there’s some important content you left out. If you edit your survey after it has been distributed, the changes will not go live until you publish the survey. This allows you to carefully review all of your changes before your participants see them.

Click the Publish button when you decide that you want the edits you made to be pushed to the active survey. The publication status will appear to inform you which version of the survey you are currently viewing. Here, it says Published.

Saving vs. Publishing

Your changes are always saved automatically in Qualtrics, and they work exactly as explained in the Automatic vs. Manual Saving support page. Publishing just determines when your respondents see your saved changes.

Mobile App Feedback Support for "Survey Has Been Taken"

Last modified: July 11, 2018

Qualtrics has added functionality to the Mobile In-app SDK to allow users to show intercepts depending on whether the app visitor has or has not seen a specific survey. With this feature, users can add intercept targeting logic to ensure that an app visitor who has already taken a specific survey will not be shown the survey prompt intercept again. Note: To use this feature, please ensure that you update to using the SDK version 1.2 for Android or iOS.

Distribution Reporting for Salesforce Distributions

Last modified: July 11, 2018

Distribution reporting on CX dashboards will include distributions done via Salesforce.

WCAG AA Web Accessibility

Last modified: July 11, 2018

The Qualtrics survey platform is now certified by WebAIM.org, a third-party authority in web accessibility. This is important for any commercial, academic and federal organization whose survey takers may have hearing, vision, motor or cognitive disabilities. Qualtrics is now the only leading survey platform that is WCAG AA certified.

Survey Creation APIs for Solutions and Conjoint Teams

Last modified: July 11, 2018

Enables Solutions and Conjoint Teams to create questions, surveys logic and experience blocks to build solutions.

Headless Conversational APIs for Surveys

Last modified: July 11, 2018

APIs for enabling conversational interfaces, like messenger bots, to collect feedback using Qualtrics surveys.

Mobile In-App SDK

Last modified: June 5, 2018

Qualtrics has released the mobile app SDK, available for iOS and Android platforms, which enables users to quickly and easily build branded customer feedback experiences that originate directly from their own mobile app. Along with the SDK, the intercept authoring portal has also been updated to enable creation of mobile app-specific intercepts.

My Tasks List for Survey Projects

Last modified: May 2, 2018

Newly created survey projects will feature a “My Tasks” list to guide users through the steps to complete the project from survey setup through distributions and viewing results. The task list is especially useful for users new to Qualtrics to learn the steps needed to launch a successful survey but is also valuable as a checklist for experienced users to ensure they have not forgotten to do something.

System events will automatically mark steps as complete (e.g., activating a survey for distribution will complete the “Distribute Survey” step), and users can also manually mark steps as complete or incomplete. This flexibility gives users the power to ensure the task list always presents a valid snapshot of the current state of their projects. Click here to learn more about how to use this feature.

The task list is available for survey projects only at this time. If desired, users can dismiss the task list by hiding it when it is no longer necessary, or reopen it at a later date when it becomes useful again.

Dashboard Response Count Thresholds

Last modified: April 4, 2018

Qualtrics now allows setting thresholds on widgets or at the page level on CX dashboards, to hide data if the number of responses does not meet a minimum value. This is particularly useful to maintain responder privacy when using filters or when looking at team rankings to avoid seeing folks with too few responses to consider a representative score. The threshold can be applied at the page or widget level.

Website Feedback Integration into the XM Platform

Last modified: April 4, 2018

Qualtrics has released a deeper integration of their Website Feedback offering (formerly Site Intercept) with the Experience Management (XM) platform. Digital Managers and Researchers can now create rich, targeted intercepts using the same consistent user interface as that used for authoring surveys, creating dashboards and performing experience data analysis. Additionally, new users will benefit from a first run experience to get up and running with digital intercepts.

Note: Existing customers of Site Intercept will be moved to the new UI in a phased manner. Please contact your Client Success representative if you would like to be moved to the new UI sooner.

Survey Collaboration

Last modified: February 7, 2018

Qualtrics now provides a Collaborate option in the Survey Editor through which users can easily share the survey with any other user or group in their brand. Additionally, if the user wants, she can also share the other modules, such as Distribution, Results, and Contacts with her colleagues through the “Collaborate” option in the Survey Editor. Our studies have shown that our users are already finding this feature extremely useful! They are 77% more likely to collaborate on the survey and ask for feedback from their peers, and 50% more peers are being asked to provide feedback on a survey before it is launched. Collaborate survey editor

View Edited Responses

Last modified: February 7, 2018

Responses edited through the Data tool are now available in the single response report. Data that’s edited live in the Qualtrics administrative tools can now be accessed in any single response report.

Online Review Monitoring

Last modified: January 3, 2018

A business can track its online reputation on various online social review sites across its physical or online locations in a CX Dashboard.

Next Generation Reports

Last modified: January 3, 2018

Qualtrics unveils the next generation of data visualization and insight sharing to all Experience Management users. Editors can control report layouts, tweak individual visualizations, add data from additional studies, update the report’s look and feel, and add text, images, or other branding elements to increase the report’s effectiveness. Click here to view support documentation on this feature. Next gen reporting

New Logic Statements Pre-Populate

Last modified: January 3, 2018

The first logic statement in logic will continue to work as it has in the past (blank). Now when you add a new statement in display logic or branch logic, it will pre-populate with the values from the previous statement which you can then easily adjust.

Auto-Number Skip Custom Export Tags

Last modified: January 3, 2018

This option will allow users to auto-number questions but skip any questions that have a custom tag (i.e. tags that don’t match Qualtrics’ default formats). Skip export tags

Logic Support for True|False Condition

Last modified: January 3, 2018

Have you ever had to set up condition that was always false to hide an old question choice? Soon you will be able to apply a simple boolean condition to make logic always true or always false without messing around with random embedded data fields. True false logic

Link to Survey Flow from Block Options

Last modified: January 3, 2018

Selecting “View Block in Survey Flow” will open up the Survey Flow Editor and navigate the user to the specified block. View block survey flow

Search and Select Embedded Data

Last modified: January 3, 2018

Users now have the ability to search and select any Embedded Data set in the Survey Flow from the Display Logic and Piped Text menus. Click here to view support documentation on this feature. Select embedded data

Survey Flow Editor Remembers Scroll Position

Last modified: January 3, 2018

Now when you enter the Survey Flow, you will be automatically navigated to the last Survey Flow element you were working on the last time the Survey Flow was accessed.

Survey Question Editor Remembers Scroll Position

Last modified: January 3, 2018

As you navigate out of the Survey Flow, you are now navigated to the part of the page you were on before accessing the Survey Flow.

Sticky Header in Survey Question Editor

Last modified: January 3, 2018

As you scroll down on long surveys, the header will now stay at the top of the page leaving all menus available without having to scroll to the top of the page. Sticky header question editor

Survey Flow Integrated UX

Last modified: January 3, 2018

The key area Qualtrics has innovated on is to integrate the survey flow which houses the complex logic in the surveys with the survey editor. Key benefits are:

Avoid Context Switch: Like any programming language, survey programming involves going back and forth between the survey logic and the survey editor. This switch often results in loss of context, wasting valuable time for the survey programmer. This waste is eliminated.
Reuse: Like global variables in survey code programming, Embedded Data variables and the logic associated with it is called multiple times in the survey. Survey programmers can now easily view these from a drop down or with a simple click.

Public Quota Dashboards

Last modified: September 6, 2017

Users can access publicly-accessible, elegant dashboards that report on the status of the quotas for a survey.

Professional Design Templates

Last modified: September 6, 2017

We are launching a survey theme template. This is vetted by Qualtrics industry experts for high data quality and user engagement.

Offline App Enhancement

Last modified: September 6, 2017

Enhancements to our offline app includes several new features including the ability to manage panel members and launch surveys to specific members in addition to several reporting improvements.

Analysis & Decisions

TotalXM Report

Last modified: May 1, 2024

TotalXM Reports is a great tool for gathering and presenting insights across different project areas. In this project type, you can build reports using your most meaningful data and dashboard widgets to present a cohesive story. You can add widgets from all of your dashboards to compile reports to be shared via a URL (including to non Qualtrics users). These reports are designed to be shared with executive leaders and other shareholders interested in CX and EX drivers and outcomes.

Digital Program Health

Last modified: May 1, 2024

Qualtrics Website Feedback will now allow users to visualize digital operational data such as Page Views, Impressions, and Clicks, within CX Dashboards. This allows for a holistic view of the entire health of Digital programs, with operational and experience data in one place.

Follow-up Details Survey

Last modified: April 3, 2024

Follow-up details are a critical feature for closed-loop teams to collect customer feedback and assess the root causes for poor CSAT and NPS scores. Today, there are only 3 question types for follow-up details, limiting the completeness and quality of follow-up feedback. These questions cannot be re-used across multiple ticket actions. This update introduces a survey for follow- up details that provides the ability to leverage rich question types and re-use questions across different ticket creation tasks. This improves management of survey questions & question types, and localization is also available.

To learn more about this feature release click here.

Printed Reports - Display Logic for Highest/Lowest Items

Last modified: February 7, 2024

This feature adds highest/lowest items logic as an option for display logic for all printed reports widgets.

Dashboards 2.0 Default Opt-in

Last modified: November 1, 2023

With this update, the new dashboards navigation flow will be shown by default. You will still be able to go back to the old version of dashboards until 2024.

To learn more about this feature release click here.

XM Discover: Permission to Rebut Rubrics

Last modified: October 4, 2023

Rebut Rubrics permission is now available for Configuration Analysts who have Administrator data access for a given project. These users will be able to perform rebuttals from Document Explorer and feedback widgets in Pane view. For more information, see Appeals and Rebuttals.

XM Discover: Dashboard Layout Editing

Last modified: October 4, 2023

In Edit mode, users can now adjust dashboard layout and widget size while being able to see the context of the entire dashboard at 50% and 75% zoom levels. For more information, see Resizing and Rearranging Widgets

Embedding a Discover Page in an Engage dashboard

Last modified: October 4, 2023

Combine the powerful reporting and analytical capabilities of the XM Discover and Qualtrics platforms by embedding a Studio dashboard in a Qualtrics dashboard. Compatible with EX and CX dashboards.

R Templates for Stats IQ

Last modified: October 4, 2023

This feature introduces R templates in Stats iQ, allowing users to use handcrafted analysis templates. Users will be able to choose from a set of Qualtrics-written templates (e.g., Factor Analysis, Scale Reliability, etc.). Eventually, users will also be able to create their own R templates and share them with other users in their brand.

Ticket Activity as a Mappable Ticket Data Field

Last modified: October 4, 2023

This update allows you to map ticket activity as a field in a ticket reporting dashboard, enabling richer reporting on tickets.

Disable Users in Bulk

Last modified: September 6, 2023

Account Admins can now use the Bulk User Update workflow to disable users in bulk. Note that this workflow is only available to disable Report Consumers at this time.

Rebuttals in Document Explorer

Last modified: September 6, 2023

For accounts that use Intelligent Scoring, users with the Rebut rubrics permission can now perform rebuttal score updates directly in Document Explorer and Feedback widgets, instead of using Inbox. Note that this permission is automatically granted to all Account Administrators.

Refreshed 360 Billing Interface

Last modified: September 6, 2023

This update introduces a refreshed user interface for the 360 Billing section. This new interface has all of the existing functionality of the old 360 Billing section, including filtering and export capabilities, while adding the ability to filter based on a specific project.

To learn more about this feature release click here.

XM Directory Enrichment Based Segments

Last modified: September 6, 2023

With this update, you can now build segments in XM Directory based on Enrichments (data from third-party softwares). For example, a first party like Clarabridge can provide conversational analytics signals for a given contact. Segments can then be created to trigger personalized actions. This gives users a deeper understanding of the customer experience from signals beyond just surveys.

To learn more about this feature release click here.

Engagement Headlines

Last modified: September 6, 2023

Engagement Headlines help managers and senior leaders understand how their teams are performing on key EX metrics. Using a holistic algorithm, areas of celebration and opportunities for improvement are highlighted without managers having to do their own analysis.

XM Discover: Additional Metadata for Projects

Last modified: August 2, 2023

Project Admins can now view 2 new metadata fields on the Projects page→Attributes tab to understand more details about project attributes. New columns available for Attribute Database Name and Number of Sources.

XM Discover Dashboard Access Request

Last modified: August 2, 2023

A streamlined process for requesting and granting access to XM Discover dashboards! Users can now request access to dashboards when they encounter links to dashboards. Object owners can organize and respond to access requests in the tool instead of managing them across platforms.

CrossXM CX + BX: Experience Assessment Widgets

Last modified: August 2, 2023

With this feature, users can view a set of charts showing which experiences most powerfully impact their brand and customers, as well as which experiences are inconsistent with brand promise. This allows them to identify actions that will efficiently and effectively mitigate risk, as well as grow the brand.

XM Discover: Spot Check

Last modified: July 6, 2023

Studio Admin project reporting widgets now have a filter condition to include or exclude activity and events executed by Qualtrics employees. For more details, please see the Examples section of the Studio Administrative Reporting page. To view the linked resources you’ll have to authenticate into your XM Discover account.

XM Discover: Dashboard Undo and Redo

Last modified: July 6, 2023

You can now edit dashboards with confidence, undoing and redoing up to 10 of your most recent edits. This includes undoing major edits such as multi-widget movement and widget configuration changes. For more information, please see Undoing and Redoing Dashboard Edits. To view the linked resources you’ll have to authenticate into your XM Discover account.

Labels for Scoring Overview Widget in 360 Printed Reports

Last modified: July 5, 2023

This update adds the ability for report builders to automatically create their own labels on the scales for the Scoring Overview widget's graph visualization. When enabled for a widget, instead of having numeric values like 1/2/3, text options like "disagree" will be displayed directly in the widget or in a legend in a separate widget.

Discover for BX

Last modified: July 5, 2023

Discover for BX allows Enterprise Consumer Insights Professionals to:

Delve into the factors and consumer experiences that ultimately impact brand preference, perceptions and usage.
Provide insights into the effectiveness of key brand activations online & offline, through the analysis of unsolicited comments and emotional connections.
Track overall brand performance across all relevant consumer touchpoints (advertising), with enough granularity to take action at every point in the journey.
Understand the nuances that only real-world chatter can reveal (e.g. attributes, category trends)

Header/Footer Piped Text Support in Printed Reports

Last modified: July 5, 2023

This update allows users to add piped text into headers and footers within printed reports. For example, users can pipe in the 360 subject's name and export date.

[Relaunch] Custom/Shifted Time Periods

Last modified: July 5, 2023

This feature introduces custom time periods dashboard users can use to:

Filter their dashboard data at the page, widget and measure level
Group dashboard data in widgets that support date breakouts

The following custom periods are supported:

Custom Fiscal Week
Custom Fiscal Month
Custom Fiscal Quarter
Custom Fiscal Year

XM Discover: Filter for User Type in Studio Admin Reports

Last modified: June 7, 2023

Audio Playback Session Improvements

Last modified: June 7, 2023

Studio now remembers where you stopped listening to a call during your last review session. Playback position is reset after 30 days. For more information, please see the Conversational Playback Elements section on the Document Explorer Panes page. To view the linked resources you’ll have to authenticate into your XM Discover account

Upcoming and Rolling Time Window based Segments

Last modified: June 7, 2023

This feature allows XM Directory users to segment contacts using relative date filters such as "InThePast" or "InTheNext" days or weeks from today. Users can also be very prescriptive about the time window to use with "Before", "After" and "Between" relative date operators. For example, users could search for all contacts that will be coming up for renewals between 6 months from now and the next 3 months. This helps to ensure that campaigns to understand the churn risk are only executed for people for whom there is sufficient runway to mitigate the risk.

To learn more about this feature release click here.

XM Directory Contact Data in CX Dashboards

Last modified: June 7, 2023

This feature introduces the ability to choose XM Directory contact data as a CX dashboard datasource. Users will be able to create a dashboard with XM Directory data for insights and analytics. Users will also be able to combine the XM Directory dataset with other data.

To learn more about this feature release click here.

Deprecation of "Import CSV" Option Within CX Dashboard Settings

Last modified: June 7, 2023

The Import CSV option when adding a source to a CX dashboard is being replaced with the Imported Data Project option.

To learn more about this feature release click here.

Multi-Level Topic Hierarchies for Text iQ

Last modified: June 7, 2023

This feature will give users the ability to add up to 5 hierarchy levels to Text iQ topic models. It will also allow users to specify query logic that applies to both parent and child topics, making it easier to organize complex topic structures.

XM Discover Search and Selector Widget Numeric Searches

Last modified: May 3, 2023

Performing numeric value searches using XM Discover search or the Search Selector widget type is now supported. To enable this, Account Admins need to select the Use in XM Discover search checkbox for numeric attributes on the Projects page.

XM Directory Sampling with Survey and Email Activity

Last modified: May 3, 2023

This update will allow users to use XM Directory Sampling for contact history criteria. Users will be able to create a sample of contacts that were not sent a specific survey invitation and/or contacts who did not complete a specific survey within a date range. This new sampling behavior will be supported for XM Directory Search, XM Directory Sampling, and XM Directory Automations.

To learn more about this feature release click here.

ETX Technology Assessment Benchmark

Last modified: May 3, 2023

This benchmark enable customers running ETX tech assessments to compare their results for better insights and action planning.

To learn more about this feature release click here.

360 Legacy Reports Deprecation

Last modified: May 3, 2023

In 2022, the legacy printed reports platform will be migrated into new Printed Reports, and legacy reports will be deprecated.

Location Entity + Location Selector Question Type

Last modified: May 3, 2023

Currently, in order to prompt a customer to select a specific location, they have to individually select multiple location attributes. The Location Selector Question will allow customers to easily find their desired location.

XM Discover Group Owner Updates

Last modified: April 5, 2023

Group owners can now establish new user groups and remove themselves from the group member list – opting them out from receiving group notifications and alerts.

XM Discover User and Group Action Details in Security Log

Last modified: April 5, 2023

In the Security Audit Log, user and group update actions now provide additional context in the Details column. Details available for user and group update actions now:

Updated individually
Updated via bulk

XM Discover Studio Interface Updates

Last modified: April 5, 2023

Discover Studio has an updated look and feel with new fonts, colors, components, and more. We've worked to adapt our interface to the Qualtrics style, delivering a seamless experience when navigating between all your apps and workspaces.

Minor updates to color system for interfaces, components, and more
New default font style and improved text resizing scaling
New icons and graphics
Refreshed and restyled components and inputs

Spotlight Insights - Multiple Insight Sessions

Last modified: April 5, 2023

Multiple Insight Sessions allow customers to have multiple runs of spotlight insights without the results getting overridden. Customers simply select a key metric, demographics, and comparison to generate insights. The insights are statistically significant, and display experience gaps amongst the employee subgroups.

To learn more about this feature release click here.

Conjoint & MaxDiff Sample Projects

Last modified: April 5, 2023

Sample projects include a pre-built survey paired with preloaded responses, allowing users to explore the methodology and types of insights available through different XM Solutions. This sample project release includes a sample Product Optimization (Conjoint) project, and a sample Product Prioritization (MaxDiff) project, which use hypothetical brands to demonstrate the capabilities of the Conjoint and MaxDiff guided projects available in a DesignXM license, and help users learn what to expect from these solutions.

Updated Display Options for Distinctive Image Associations Widget

Last modified: April 5, 2023

This update adds the ability to select a subset of brand perceptions and brands to appear in the Distinctive Image Associations widget visualization, while still running the statistical analysis on the full set of brand perceptions and brands. This allows users to focus on specific brands or brand perceptions and use the visualization export for stakeholder reports.

To learn more about this feature release click here.

Engagement Headlines Widget

Last modified: March 6, 2023

The new Engagement Headlines widget will be available in pulse projects.

Qualtrics Social Connect: Improvements to Handle Time Calculations

Last modified: March 1, 2023

Handle time calculations have been improved to better reflect the actual time a user spent on a mention. Previously, handle time was calculated for actions that happened outside of the active date range (the data set, date range + 28 days). Going forward, handle time is calculated in the same way action times (reply time, resolve time, and more) are calculated, by taking the data set of date range + 28 days but calculating handle time based on the actions that happened within the date range. For example, on a tweet that’s 30 days old, a user spends 5 minutes tagging the tweet on the day it was crawled, then 2 days ago the user spends another 5 minutes tagging that same tweet. If the date range is ‘last 28 days’, previously the handle time would have been 10 minutes, but with the new calculation it is 5 minutes.

Qualtrics Social Connect: Support for Blocking Users on Twitter

Last modified: March 1, 2023

Qualtrics Social Connect enables you to block users on Twitter to stop users from sending direct messages to your brand’s Twitter account, and to prevent them from viewing your brand’s Twitter account. Users can still mention you in their public tweets.

Qualtrics Social Connect: Support for Additional Metrics for LinkedIn Posts

Last modified: March 1, 2023

LinkedIn Posts now have additional metrics available: shares, impressions, and post clicks will be visible in the Post Widget.

XM Discover: Dashboard Creation Methods Expanded in the Security Audit Log

Last modified: March 1, 2023

When users create a dashboard, the origin of the DashboardCreateEvent action now includes additional methods. This will help Administrators keep track of the most popular methods to create dashboards. New methods logged:

Created from Alert - metric alert name means the dashboard was created from a metric alert using the explore alert trigger in dashboard option.
Created from Driver - driver name means the dashboard was created from driver results using the explore drivers in dashboard option.
Created from Mobile App - app configuration name means the dashboard was generated from a mobile app configuration.
Created from version means the dashboard was created by saving a version.
Created from other means the dashboard was created using a method that's not listed here.

Record Grid Widget in 360 Dashboards

Last modified: March 1, 2023

This update adds the Record Grid widget to 360 Dashboards. With this widget users will have more control over the customization of their data, allowing them to customize reporting for data within 360 projects.

To learn more about this feature release click here.

360 Printed Reports - Ordering Statements in Gap Chart and Agreement Chart

Last modified: March 1, 2023

This feature allows report builders to change the order of items in the Gap Chart and Agreement Chart widget. Users can sort items to be in the same order as in the survey, rather than always going in alphabetical order.

XM Discover: User Creation Details in Security Log

Last modified: February 1, 2023

When a user account is added to Studio, the origin of the UserCreateEvent action is now listed in the Details column of the security log. Options for origin:

Created via wizard for users added via a user creation wizard or by duplicating an existing account.
Created via bulk upload for users added as part of a bulk upload.
Created via sharing for users added via sharing a dashboard or book.

This will help Account Administrators understand the most and least popular methods of creating users for more informed troubleshooting.

To view the linked resources you’ll have to authenticate into your Discover account.

XM Discover: Search Security Log Details

Last modified: February 1, 2023

Account Administrators can now search security log events by additional details using the new Details search option on the Security Audit page. Users can then determine if there are patterns in the details for the actions logged (such as reasons for document deletion or methods of dashboard creation). See Using the Security Log for more information.

To view the linked resources you’ll have to authenticate into your Discover account.

BX Automated Insights

Last modified: February 1, 2023

BX Insights allow dashboard users to compare their demographic groups against other brands. This helps users quickly visualize which metrics are the most important through a series of statistical comparisons.

Updates to CX Dashboard Notification Management

Last modified: February 1, 2023

To make it easier to manage CX dashboard notifications, this update adds the ability to give notifications custom names. Notifications can also now be copied to create similar notifications without starting from scratch.

To learn more about this feature release click here.

Custom Metrics for 360 Dashboards

Last modified: February 1, 2023

This release takes the Custom Metrics feature from CX Dashboards and makes it available for use in 360 Dashboards.

To learn more about this feature release click here.

Brand Drivers Analysis Widget Sorting Feature

Last modified: January 4, 2023

This feature introduces the ability to sort metrics within the Brand Drivers Analysis widget to:

Easily identify which drivers are strongest/weakest.
Enable effortless performance comparisons across Brand Drivers Analysis widgets by being able to set a consistent ordering.

To learn more about this feature release click here.

Wave Based Weighting

Last modified: December 7, 2022

This feature will allow users to apply weights over time periods in addition to survey responses. Users will be able to apply weights over custom time periods (eg. Monthly, Quarterly or Yearly).

Piped Text Updates for New Printed Reports

Last modified: November 2, 2022

Currently in new printed reports, if piped text is included in question text/matrix statement text, it will appear within the widgets as [Field-FieldName]. This update instead translates the Piped Text into the proper value, for the following types of piped text:

Subject Name
Subject Metadata
Smart Text (which will show the subject name)

To learn more about this feature release click here.

Create XMD Segments through CX Spotlight Insights

Last modified: November 2, 2022

CX Spotlight Insights helps CX admins discover important customer segments. XM Directory Segments help customers define customer segments to use them across Qualtrics, including distribution and dashboard filtering.

This feature allows admins to easily create an official XM Directory Segment from within CX Spotlight Insights when they find a segment they want to continue tracking across Qualtrics.

To learn more about this feature release click here.

Page-level Display Logic in Printed Reports

Last modified: October 5, 2022

Currently in new 360 printed reports, display logic must be applied individually to each widget on a page. This update will allow users to bulk select the widgets they want to apply display logic to, and then apply logic to all widgets in the selected group.

To learn more about this feature release click here.

BX Opportunity Analysis Chart UX Improvements

Last modified: October 5, 2022

This update makes the Brand Drivers Analysis Quadrant Chart Widget, an Advanced Analytics widget, more user friendly.

To learn more about this feature release click here.

Relative Importance Analysis for CX Key Drivers Widget

Last modified: October 5, 2022

This feature allows dashboard administrators to select between Pearson Correlation and Relative Importance Analysis when setting up a Key Drivers Analysis widget within a CX dashboard.

To learn more about this feature release click here.

Printed Reports - Breakouts for Filter Groups on Data Table

Last modified: August 3, 2022

This feature allows Filter Groups to be selected as options for Breakout on the Data Table visualization in Printed Reports.

Printed Reports - Math Operations

Last modified: August 3, 2022

This feature gives users the ability to build operations into Printed Reports. This allows users to make their own calculations on aggregate data and have those defined operations appear inside of the reports, which will be implemented using one of two options:

Custom Metrics (like in CX dashboards)
The same Piped Text syntax that appears in Legacy Reports and our Survey Editor

ETX Technology Experience Assessment XM Solution

Last modified: August 3, 2022

This feature will provide customers an effective way to quickly launch a program to understand their employees technology experience with a solid product science methodology.

360 Printed Reports - Color Palette within Scoring Overview Widget

Last modified: July 6, 2022

This feature introduces the ability to change the colors of the bars on the Scoring Overview widget.

Hybrid Workspace Future of Work XM Solution

Last modified: July 6, 2022

The Hybrid Workspace Design XM solution will allow leadership and HR teams to consider employee feedback when making decisions about the development and implementation of flexible work policies.

Office Workspace Future of Work XM Solution

Last modified: July 6, 2022

The Office Workspace Future of Work XM Solution will allow leadership and HR teams to consider employee feedback in the development and implementation of an office location, as well as real estate and facilities planning strategy.

Segment Membership Trends

Last modified: June 1, 2022

This feature allows users to see trends across their XM Directory segments. Segment trend visualization helps users a) increase engagement, b) improve sentiment, c) reduce churn, and d) maximize affinity. After segments have been identified, the at-a-glance view of the trends in those segments allows users to make decisions to take quick actions to course correct or ride uptrends to improve both the customer experiences and the business outcomes.

To learn more about this feature release click here.

Spotlight Insights (CX)

Last modified: May 4, 2022

Spotlight Insights is a tool for discovering the naturally occurring customer segments based on how they respond to key metrics and their demographic or behavioral data. It allows CX admins with limited time to easily analyze many combinations of customer attributes and demographics to see which segments have significantly lower or higher scores.

To learn more about this feature release click here.

Printed Reports - Line Breaks Persist in Results Table Widget

Last modified: April 6, 2022

This feature adds a toggle to the Results Table widget in Printed Reports. When this toggle is enabled, any Line Breaks that appear in responses will appear in the Results Table widget as well, which should improve readability.

This change is available for Printed Reports across all product lines, including DesignXM/CoreXM, CX, EX, and 360.

To learn more about this feature release click here.

Composite Data Table in 360 Printed Reports

Last modified: February 2, 2022

This feature will give users the ability to add a secondary metric to the Scoring Overview table in New 360 Reports. This allows for comparison of two metrics together in a single chart, which can be done to show historical changes or compare two related metrics.

XMI Consumer NPS Benchmarks 2021 Dataset Available in Benchmark Editor

Last modified: December 1, 2021

The 2019 and 2020 XMI Consumer NPS Benchmarks are available in the CX Benchmark Editor for eligible brands to add to their dashboards. After the 2021 study is published in October 2021, the dataset will be available in the product as the default study year for NPS benchmarks added.

The default study year will not be updated automatically in dashboards where the benchmark is already added - users must update existing widgets to include the new 2021 dataset.

Hiding Empty Results in Printed Reports

Last modified: December 1, 2021

This release will add an option to automatically hide all null responses in Results Table widgets. This option is only available if a single metric is applied to the table, and will disappear if two or more metrics have been selected.

Conjoint Dynamic Image Testing

Last modified: December 1, 2021

This update will allow you to test a variety of visual variables in a single conjoint study. You could use this feature to test components such as packaging color, logo, and tagline, in order to get the optimal combination for your package.

Response Based Segments

Last modified: December 1, 2021

Update to XM Directory Segments, allowing you to segment your customers based on their experiences to better understand the drivers creating promoters and demoters. For example, you can create cohorts of contacts with Low or High CSAT scores in addition to the existing behavior and demographics based conditions.

First Choice Simulation for Conjoint

Last modified: November 3, 2021

Conjoint has a new simulation option that allows you to see what respondents would choose as their first choice to purchase. This method assumes the respondent will choose the product with the highest overall utility.

Spotlight Insights for Org Hierarchies

Last modified: October 6, 2021

With this feature, admins are able to select a particular org hierarchy unit they would like to see the spotlight insights for.

To learn more about this feature release click here.

Imported Data Project - File Import

Last modified: October 6, 2021

The convenient, platform-supported way to analyze any data (even data not collected on Qualtrics) easily with the fabulous Qualtrics Data and Analysis tools.

To learn more about this feature release click here.

Imported Data Projects

Last modified: October 6, 2021

Imported data projects allow you to upload a file of data directly to Qualtrics that you can analyze in Stats iQ, rather than having to create a matching survey before you upload data.

To learn more about this feature release click here.

Diversity, Equity & Inclusion Solution

Last modified: September 1, 2021

Use our validated model to identify Inclusion gaps and have confidence in how to close them. Our guided solution includes intersectional demographics and a robust Inclusion metric. Best used for

Identifying where Inclusion gaps exist in your organization.
Confidently understanding what interventions are needed to close gaps.
Understanding the experience of Inclusion for different employee groups.

What's included

Guided setup to customize the right demographics for your organization.
Pre-built 30 item survey, built around a validated model of Inclusion.
Pre-built dashboard, including an Intersections heatmap.

Related Links

Spotlight Insights Details Pane

Last modified: August 4, 2021

When you click on an insight, there is now a pane that will open to the right providing additional details on the insight. An image of the spotlight insights section of an employee dashboard; an insight is selected, opening a pane on the right

An image of the spotlight insights section of an employee dashboard; an insight is selected, opening a pane on the right

To learn more about this feature release click here.

Multi-Select Org Hierarchy

Last modified: August 4, 2021

Introducing the ability to select multiple units in the org hierarchy in order to see their aggregate results on an engagement dashboard.

To learn more about this feature release click here.

Relationship Health Solution for CX Foundational

Last modified: July 7, 2021

The Relationship Health Solution is an automated XM Program that helps organizations continuously assess, understand, and improve the health of customer relationships. Your solution comes with a set of base modules and a set of advanced modules. The base modules are included in your default survey and are the building blocks of your Relationship Health Solution. They help you understand loyalty behavior and identify pain points in your customer journey. You may select advanced modules to add on top of your base solution. These modules allow you to deep dive into experience areas, better contextualize data and compare your performance to competitors. Relationship Health is an automated XM Solution available in the catalog for CX Foundational SKU customers.

Qualtrics DesignXM

Last modified: May 5, 2021

Uncover market trends, changing behaviors, and unmet needs, then take the right actions to design the experiences people want next. With real-time insights, advanced analytics, and automated actions embedded into every business workflow, DesignXM gives everyone the tools to design experiences that power breakthrough products, services, cultures, and brands.

To learn more about this feature release click here.

5-Level Sentiment Classification in Text iQ

Last modified: April 7, 2021

Qualtrics customers love how Text iQ automatically detects sentiment in open text comments, and how it provides various tools to analyze and visualize the output of sentiment classification. Since sentiment classification is subjective and heavily depends on the context, we strive to improve classification quality on an ongoing basis. Businesses want to make rapid decisions, and cannot waste time rationalizing and arguing about subtle differences between numeric sentiment scores. Qualtrics has made substantial enhancements to the sentiment classification algorithm to significantly improve classification quality for unstructured XM data. This new model continues delivering the unique value of Text iQ, tuned and optimized for XM scenarios. Starting in Q4, we will be gradually rolling out the new sentiment model and user experience. This update will introduce two new sentiment labels - “very positive” and “very negative” - to indicate the strongest sentiment in each comment. This helps customers like you focus on the most critical opportunities and strengths. The 5 underlying numerical scores will be aligned with the sentiment labels, which will not only make the analysis more efficient, but also reduce the false sense of precision and complexity experienced by many of our customers using numerical scores in their analysis. A text iQ bubble widget, with colorful borders around each topic to represent different sentiments

A text iQ bubble widget, with colorful borders around each topic to represent different sentiments

To learn more about this feature release click here.

Ticket Reporting Datasets

Last modified: December 2, 2020

Ticket reporting datasets are the ticket fields that can be imported into dashboards. Enabling multiple datasets allows users to manage and organize tickets for different programs or teams. Where ticket reporting datasets are configured in the Ticket Tools

Where ticket reporting datasets are configured in the Ticket Tools

To learn more about this feature release click here.

2020 CX Benchmark Update: "XMI Customer Ratings - Overall" and "XMI Customer Ratings - Consumer NPS®"

Last modified: November 4, 2020

New 2020 XMI benchmark data is now available across 20 industries for "XMI Customer Ratings – Consumer NPS®" and "XMI Customer Ratings – Overall." You can use this benchmark data to establish company standards and compare your company to the industry average and leader. If you've used XMI benchmarks in the past, you'll be notified and given an easy, one-click means of updating your benchmarks to the new 2020 data.

To learn more about this feature release click here.

Conjoint Demand & Revenue Prediction

Last modified: October 2, 2020

Demand, revenue, and profit prediction are the ultimate reporting capabilities, which bring together our Conjoint pricing offerings into a powerful new suite of reports. the vary prices to get feedback on price sensitivity option in conditional pricing

the vary prices to get feedback on price sensitivity option in conditional pricing

To learn more about this feature release click here.

Addition of Relative Importance to Regression Output in Stats iQ

Last modified: September 1, 2020

Relative Importance is also known as Johnson's Relative Weights and is functionally equivalent to Dominance Analysis and Shapley Analysis. Stats iQ's regression interface is now updated to highlight Relative Importance, an extension of regression that is best practice for survey data analysis. This is an easy and approachable implementation of Relative Importance, and it will put this analysis (and regression as a whole) in many more analysts' hands.

To learn more about this feature release click here.

Cost Analysis for Conjoint

Last modified: September 1, 2020

Conjoint users will be able to perform advanced cost analysis using the results from their conjoint study. This feature allows users to configure the cost associated with each conjoint level, and view a cost-benefit analysis chart. Users will also be able to view the optimal package within their desired maximum cost value.

To learn more about this feature release click here.

Multi-variable Raked Weighting Updates

Last modified: July 1, 2020

This update concerns response weighting in a survey project and in a CX dashboard. Raked Weighting now has the ability to support more than two variables and enhanced weighting diagnostics.

To learn more about this feature release click here.

Employee Engagement Printed Reports

Last modified: June 3, 2020

Users of the Employee Engagement dashboards can now get an offline printed report in Powerpoint or PDF format. This will help teams producing executive presentations and managers meeting with their teams to have an offline report they can easily present, share, or print.

To learn more about this feature release click here.

EX Enhanced Anonymity

Last modified: June 3, 2020

Enhanced Anonymity provides additional protection that will ensure confidentiality by constraining views of the data that would allow feedback to be tied to an individual employee via inference or calculations from multiple data points. Data from groups that don’t meet the Anonymity Threshold is combined with the next smallest group to hide their answers when breaking out data or using filters. Combining values that would fall below the anonymity threshold into a larger group prevents use of filters or breakouts to try to back calculate data that was not shown directly.

To learn more about this feature release click here.

Improved Exports for Crosstabs

Last modified: April 1, 2020

Many Crosstabs users spend a lot of time formatting Crosstab exports to make them clear and aesthetically pleasing enough to send to their clients. We've collected feedback and examples from some users who routinely go through this process, so future Crosstabs exports will contain nice styling and formatting from the very start.

To learn more about this feature release click here.

Topic Libraries in Text iQ

Last modified: April 1, 2020

Text iQ topics are the way in which you organize the things your customers and employees are talking about. Text iQ now offers topic libraries to help you get started setting up your topics and the queries that define those topics. Simply click "import topic library" and choose from the list of available topic libraries. Text iQ will then sort your responses into those topics, analyze the sentiment for each response, and display a chart that shows you the topics and sentiment.

To learn more about this feature release click here.

Customizable Full Record View in CX Dashboards

Last modified: April 1, 2020

Allows Brand Admins to configure what fields are visible to dashboard users and group fields in a logical fashion from the dashboard that will be displayed to the users upon opening the full record view. The new full record view can be invoked from either the Record Grid or Response Ticker. If Ticketing is enabled on the brand, the 'Ticket' tab can be used to update status or add notes to the ticket. Based on configuration, 'Email' tab can be used to close the loop with the customer.

Advanced Stats iQ Analysis of Text iQ Results

Last modified: April 1, 2020

Stats iQ currently pulls in comment-level sentiment from Text iQ. This work will expand to pull in topic-level sentiment, then automatically combine topic mentions and their sentiment into one simple, powerful, easy-to-analyze variable: "Mentioned positively," "Mentioned negatively," or "Neutral or no mention."

Significance Testing for Heatmap Widgets

Last modified: April 1, 2020

The Significance Testing feature identifies when there is a statistically significant difference between a manager’s current results and a benchmark or comparison in the Heat Map widget in EX dashboards. This helps dashboard users more easily focus on the right areas, where there is a statistically meaningful gap.

To learn more about this feature release click here.

New Data Mapper and Datasets in Employee Engagement Dashboards

Last modified: February 5, 2020

A new, more delightful and performant experience for combining multiple surveys into a single dataset for Employee Engagement dashboards, analysis, and reporting.

To learn more about this feature release click here.

Significance Testing for Question List and Scorecard Widgets

Last modified: January 8, 2020

The Significance Testing feature identifies when there is a statistically significant difference between a manager’s current results and a benchmark or comparison in the Question List and Scorecard widgets in EX dashboards. This helps dashboard users more easily focus on the right areas, where there is a statistically meaningful gap.

CX Benchmark Editor

Last modified: November 6, 2019

Adds the ability for dashboard editors to upload benchmarks so they can be viewed on a dashboard and brings in XMI benchmarks.

To learn more about this feature release click here.

TURF Analysis

Last modified: November 6, 2019

TURF Analysis or Total Unduplicated Reach and Frequency Analysis, is a statistical research methodology that are used in a MaxDiff XM solution to assess potential market reach for a combination of products or services.

Conjoint Preference Share Report

Last modified: November 6, 2019

Use Preference Share as the default metrics on the Conjoint Summary instead of the utility scores. This makes it easier to understand for the majority of our users.

Track Time Between Ticket Statuses

Last modified: August 7, 2019

Enhancement to Ticket Reporting which will allow brands to track the amount of time between different ticket statuses.

Conjoint: Willingness to Pay

Last modified: August 7, 2019

Conjoint analysis is a powerful tool for understanding the underlying preferences behind an individual’s choices. In its traditional form, the output of conjoint analysis is a set of unitless measures of level importance called utility scores. An individual’s utility scores tell us which levels that individual prefers and dislikes, and by how much. Willingness to pay (WTP) is a feature which allows us to convert utility score into dollar value. A price feature must be included in the conjoint setup with a range of price options. As part of the conjoint analysis, the utility scores associated with the price feature will be converted into a price per utility ratio. Using the price to utility ratio, we can determine how much an individual is willing to pay for a particular level when compared to another level. We can also determine how much an individual is willing to pay for a specific package in the simulator compared to other packages.

Conjoint Conditional Pricing

Last modified: July 3, 2019

Conjoint conditional pricing enables customers to associate a price to each level in a Conjoint to determine actual prices to show in the questionnaire, based on the levels chosen for each package.

Conjoint Specific Design

Last modified: July 3, 2019

Conjoint Specific Design makes it very intuitive for users to specify which levels can show up together and which levels shouldn’t. Among all the features in a Conjoint project, users will designate a “primary feature” and the “conditional features”, with the remaining features being “common features”. For each level in the primary feature, users will tell us which levels in those conditional features can go with this level in the primary feature, and which ones can’t.

Mean Comparisons

Last modified: June 5, 2019

Allow customers to add Comparisons and Benchmarks using the Average metric for EE widgets. Currently, they only support the scales top-bottom-box metric.

Focus Areas for EX

Last modified: June 5, 2019

Prescriptive Insights are like Key Drivers on steroids. The admin sets up a series of drivers of some outcome (like Overall Engagement), and Prescriptive Insights outputs a personalized set of next steps for a dashboard user to take.

CX Reputation Management MVP

Last modified: May 1, 2019

Connect to review sources and analyze trends alongside your CX data. Close the loop by linking directly to the specific review on the specific site. Solicit reviews by routing feedback to a review site.

CX Dashboard Distribution Reporting

Last modified: May 1, 2019

CX dashboards will provide more intuitive views of distribution statistics and filters when viewing response rates and other statistics over a selected period of time for a survey.

XM Workflows Integrations: Wave 1

Last modified: April 3, 2019

Set of outbound integrations with external SaaS Products within the Actions Platform: Zendesk, FreshDesk.

Focus Areas for CX

Last modified: April 3, 2019

Prescriptive Insights are like Key Drivers on steroids. The admin sets up a series of drivers of some outcome (like Overall Customer Satisfaction), and Prescriptive Insights outputs a personalized set of next steps for a dashboard user to take.

Scheduled Emails for Reports

Last modified: April 3, 2019

To make sharing insights and updates even easier, Reports now has a Scheduled Email feature. Dynamically updated reports can be emailed automatically by any Report creator, and the attached reports always show the very latest data collected at the time the email was sent.

Improved Text iQ Sentiment Model

Last modified: March 14, 2019

Improved sentiment model trained with correction data and questions.

Dynamic Update of Response Data from Multiple Sources in EX Dashboards

Last modified: March 14, 2019

You can now see response data from multiple EX project sources dynamically update in dashboards, without the need to manually refresh data. This change is focused on project sources that do not use organizational hierarchies.

Multiple Source Support for EX Widgets

Last modified: March 14, 2019

Enables selection of multiple EX projects as the source for dashboard widgets.

New EX Dashboard Experience

Last modified: February 6, 2019

EX dashboards have been completely redesigned to provide an improved user experience, including modern look and feel, cleaner visualizations, intuitive navigation and filtering, and new ways of exploring and understanding your results.

Reports: Multiple Sources Per Visualization

Last modified: February 6, 2019

Easily add additional metrics to a visualization to report on multiple sources or metrics within the same chart or table.

Enhanced Crosstabs

Last modified: January 2, 2019

Qualtrics Crosstabs tool will have an enhanced integration with Qualtrics reports, and access to all of the new data and analysis fields in the XM platform.

Simple Rolling Metrics Support in CX Dashboards

Last modified: January 2, 2019

CX dashboard users can track new simple rolling metrics for average and NPS scores. For example, a user can create a widget for tracking rolling NPS score for a 3-month window or create a widget for tracking rolling average for a 2-week window.

Full CX integration into the XM Platform

Last modified: December 5, 2018

Access all the unique features and workflows of CX dashboards easily from the XM Platform without having to navigate to separate Qualtrics tools.

EX Demographic Breakout Widget

Last modified: November 7, 2018

The Demographic Breakout Widget provides a new visualization in EX dashboards that helps easily identify high and low scoring groups broken out across any demographic dimension.

Rolling Averages in CX Dashboards

Last modified: November 7, 2018

Rolling Averages has been updated to pull in prior data into the first periods of the rolling window to improve the results by making each data point equivalent. For example, If you are calculating a rolling 3 month average on a year of data, previously the simple rolling average value first month, January, would only have been computed from data in January. Going Forward, it will be computed from data in November, December, and January, assuming that data exists. In addition, we soon plan to roll out a new function called Rolling Metrics which enables the rolling algorithm to be applied to any metric and weights every data point in that rolling metric equally. Both features will be released for a time, and then we plan to deprecate Rolling Averages.

Stats iQ: Cluster Analysis

Last modified: October 7, 2018

Cluster analysis allows users to segment their respondents by hidden patterns and relationships in their data.

Reports: Conditional Visualization Display

Last modified: October 3, 2018

Selectively suppress visualizations in reports based on custom rules defined for each visualization. Hide charts and tables based on the number of records included or any metric-based filter criteria such as mean, max, min, or the sum of any numeric field.

New Dashboards Look and Feel

Last modified: October 3, 2018

This update completely redesigns dashboards for CX and EX. Qualtrics’ new dashboards strike the perfect balance of being powerful and flexible while maintaining elegance and simplicity.

New Data Mapper and Datasets in CX Dashboards

Last modified: October 3, 2018

A new, more delightful and performant experience for combining multiple surveys, blended with Operational Data, into a single dataset for Customer Experience dashboards, analysis, and reporting.

Email Private Pages from CX Dashboards

Last modified: October 3, 2018

CX Dashboard users who create private sandbox dashboard pages can now email these pages out to themselves or others for even greater data sharing and transparency.

V2 Distribution Reporting

Last modified: October 3, 2018

Enhanced reporting and statistics on all communications: additional reporting fields, with support for customer-defined embedded data fields.

Reports: Configurable Table Styles

Last modified: September 3, 2018

To give Report creators even better control over table display, a Styles tab has been added to each table visualization. Now in addition to global control over table styles, Report creators can optionally override global styles for the table header and body per table visualization.

XM Mobile

Last modified: September 3, 2018

A mobile app that can be used to view Dashboards for a user's CX or EX program.

Reports: Conditional Widget Display

Last modified: August 1, 2018

Report creators can now choose to display or suppress widgets based the number of responses included in the widget. This gives each report creator the ability to suppress widgets that have incomplete, confusing, or insignificant numbers of records so that every report viewer sees a clean and clear view of the data presented.

Reports: Rolling Metrics

Last modified: August 1, 2018

Reports adds the ability to calculate rolling averages over their data. Rolling averages are a great way to smooth short-term fluctuations in data and see more general long term trends.

Reports: Font Options

Last modified: August 1, 2018

Reports are storytelling and need to reflect the brand style of the data being presented. Reports now contains a full font library of 38 styles to give every report creator more flexibility than ever before to customize each report.

Reports: Blank Space and Divider Widgets

Last modified: August 1, 2018

Reports adds a new line and spacer widgets for more custom and flexible layouts. Now report creators can add blank space, horizontal, and vertical lines easily to their reports.

Reports: Saved Filters

Last modified: August 1, 2018

To make Reports even easier to use, Qualtrics introduces the ability to create and save filters to re-use throughout Research Core. Rather than re-creating filters to switch between frequently used data views, save a filter once and use it throughout the platform - in Data Processing, Results, and now in Reports.

Reports: Denominator Choice for Multi-Select Fields

Last modified: August 1, 2018

For multi-select questions, many users prefer to report percent-based metrics based on the number of total selections made, some prefer to report based on the number of respondents who answered the question. Now Reports users can choose whichever denominator is best for any situation as well as show percentages alongside data points. This feature is also available as a report setting.

Conjoint Analysis (Self Service)

Last modified: August 1, 2018

A self-service tool that can be used to conduct Choice Based Conjoint analysis.

Reports: Row/Column Total Controls

Last modified: August 1, 2018

Since different data wants to be reported different ways, Reports users can now enable totals and choose between row or column totals in Data Tables. This feature is also available as a report setting.

Saved Filters on CX Dashboards

Last modified: August 1, 2018

To make CX dashboards even easier to use, Qualtrics introduces the ability to save commonly used filters, so users can quickly see the data they are most interested in.

Text iQ in EX

Last modified: August 1, 2018

Qualtrics EX users can now analyze open text responses at scale by leveraging TextiQ. Topic tagging and sentiment analysis will allow users to see what their employees are saying and how they feel. TextiQ data can also be mapped into dashboards, to view TextiQ data alongside response data and share results out widely to managers.

EX Dashboard Widget Export Improvements

Last modified: August 1, 2018

Export EX dashboard widgets for further analysis and reporting. The following widgets are now supported for export via CSV or TSV files: Gauge Chart, Pie Chart, Simple Chart, Number Chart, Simple Table, and Key Driver - Plot.

Text iQ Next Gen Preview

Last modified: June 5, 2018

The next generation of the Qualtrics Text iQ tool is now available in Preview for all Text iQ users. Users can opt in and out of the preview experience at will, and new features will be added until the experience is complete. Features in the initial preview include and updated look and feel in the comment list for easier reading, the first release of topic hierarchies in Text iQ, and the ability to add additional fields to the comment list for a richer at-a-glance record view.

Denominator Choice for Multi-Select Fields

Last modified: May 2, 2018

Row/Column Total Controls

Last modified: May 2, 2018

Images from Libraries

Last modified: May 2, 2018

Images can now be added from a user’s personal or brand-level library to any report. Click here to learn more about how to use this feature.

Dynamic Piped Text for Reports

Last modified: May 2, 2018

Piped Text reduces repeatable reporting tasks such as inserting question text or total number of respondents directly from the source project. Instead of inserting elements that otherwise need to be re-inserted or updated every reporting cycle into a new report, the report creator can easily insert a variable to represent the data then use the variable in place of the element in the report. Click here to learn more about how to use this feature.

Text iQ Larger Dataset Support

Last modified: May 2, 2018

These improvements to Text Tools responsiveness are now available to Basic Text clients as well as all Text iQ clients. In the past, topic changes were made and applied each time a single topic was updated, resulting in frustrating delays between completing one change and starting another. Now Text iQ includes a new layer between the Text iQ UI and the phase where responses are updated with topic changes so that a large number of changes can be immediately made in the Text UI and then applied as one big batch to responses.

Improved PDF Exports

Last modified: April 4, 2018

Everyone exporting a Results Report to PDF to print, email, or share it now has a dramatically improved export experience. PDF exports are now cleaner and more attractive, and generating those reports in Qualtrics is more reliable than ever before.

Text iQ Sentiment Analysis Update

Last modified: April 4, 2018

Qualtrics is committed to always expanding and improving every part of Text iQ, from the visualizations to the topic model, to the accuracy and reliability of Sentiment Analysis. Today, Qualtrics is proud to announce a major update to its Sentiment Analysis engine. We have added a new neural network-based classifier to the lexicon-based classifier already in Text iQ. Text iQ automatically chooses the classifier that gives the highest confidence sentiment score, resulting in an accuracy increase of up to 23%. Qualtrics Text iQ now performs better than any benchmarked competitor in the sentiment analysis of Qualtrics-collected English-language.

Dynamic Filters

Last modified: April 4, 2018

Qualtrics now enables dynamic filters on dashboards. Users rarely use a single filter on their data and in the past users had no idea what filter options would result in no data due to other filters applied on the page. Now when using filters, there is clear demarcation in the options that do have data available, vs. those that do not.

Stats iQ Automatic Sampling of Large Datasets

Last modified: March 5, 2018

Analyses of large datasets can take a long time. Stats iQ now automatically samples large datasets on the fly to reduce analysis weight times. For example, an analysis in a dataset of 1M rows might be sampled down to only 50K rows. It will complete much faster, and in the vast majority of cases the statistical finding will be the same as if the full dataset had been used. Users will have the ability to change the sample size or turn off sampling entirely in a given card or across the entire dataset. Learn more in the sampling section of our support pages. Automatic sampling

Text iQ Numeric Sentiment Update

Last modified: March 5, 2018

To make reporting on sentiment analysis even easier and more flexible, Qualtrics adds two new numeric fields for Sentiment Analysis that can be acted and reported on in Results, Reports, and Dashboards. This allows users of Qualtrics reporting to more easily report on certain metrics, such as mean and distribution, driver/correlation analysis, top/bottom box, and other numeric calculations. Numeric sentiment

Static Response Weighting for Dashboards

Last modified: March 5, 2018

Users now have more choices for Qualtrics response weighting. Users can choose dynamic weights, which are calculated on-the-fly to make sure that the weights meet the desired proportions (legacy functionality) or specify a static weighting value for each population they want to weight. This new option, Static Weighting, will not be recalculated by Qualtrics. For more information on response weighting, see this help article. Static response weighting

Reports Response Weighting

Last modified: February 7, 2018

If Response Weighting has been configured for a project in the Data & Analysis tools, reports will now optionally show weighted metrics. Use Settings to turn weighting off or on for the entire report, and add or remove weighting from individual visualizations in that visualizations’ options. Click here to view support documentation on this feature.

Passcode-Protected Public Reports

Last modified: February 7, 2018

For reports that benefit from public sharing but need a little extra protection, Reports now offers optional passcode protection on public report links. Specify the unique passcode for a shared report and Qualtrics will require the viewer to enter the passcode before they can view that public report. Click here to view support documentation on this feature. Passcode protected public reports

User-Specific Report Preferences

Last modified: February 7, 2018

Report creators can now save and apply their own personal report style defaults to every report they create. Rather than applying default settings per report, the report creator’s settings will be automatically applied to each report created, and can then be customized per report or per visualization. Default setting include color palettes, decimal precision, spacing preferences, default visualizations, and more. Click here to view support documentation on this feature. User specific report settings

Copy Dashboards within Employee Experience Projects

Last modified: February 7, 2018

Now with a single click you can create a copy of your entire dashboard within your Employee Engagement projects. Previously users had no way to copy dashboards within an existing project and were required to build unique dashboards. This new feature empowers you to simply navigate to the dashboard you would like to duplicate and choose the “Copy dashboard” option from the dashboard menu. By clicking this button, Qualtrics will create an exact copy of that dashboard with all of the same pages, layouts, and content. Click here to view support documentation on this feature. Copy EX dashboards

Number Chart Allows Comparison to Previous Time Period

Last modified: February 7, 2018

Number Charts allow comparing results to a previous time period so users can quickly determine if performance is declining or improving. It respects the page page filters as well so users can explore different time periods. Click here to view support documentation on this feature. Number chart page filter

CSV Upload for External Data or Benchmarks

Last modified: February 7, 2018

Qualtrics now allows uploading external data directly through a .csv in the fieldset. So when users need to bring in external data (e.g. benchmarks) to supplement data collected in the survey, it’s now easier than ever. No need to create a fake survey to import the data, just import it to the fieldset directly. Click here to view support documentation on this feature. CSV upload

Text iQ Speed Enhancements

Last modified: January 3, 2018

These improvements to Text iQ responsiveness help all Text iQ clients but are especially designed to make the UI for Text iQ snappier for analyzing 100k-10MM responses. In the past, topic changes were made and applied each time a single topic was updated, resulting in frustrating delays of moments up to hours between edits for very large response sets. Now Text iQ includes a new layer between the Text iQ UI and the phase where responses are updated with topic changes so that a large number of changes can be immediately made in the Text UI and then applied as one big batch to responses. Apply changes

Text iQ Extended Query Operators

Last modified: January 3, 2018

For even more control over the scope of every text analysis topic, all Text iQ users will be able to use "near", search phrases, and exact search phrases in topic queries. In addition to the existing “and”, “or”, and “not” operators in queries, the order and proximity of text between operators will be considered. In addition, these order and proximity restrictions can be softened using the near operator, “~#”, where # is a number between 0 and 99. Furthermore, results can be narrowed by exact match searches using double quotes. All new operators can be combined with the existing query options. Click here to view support documentation on this feature. Extended query parameters

Upgraded Import Capability

Last modified: September 6, 2017

This new importer is a more flexible, responsive, intuitive way to import responses into Qualtrics surveys than previous versions.

Employee Engagement and Employee Pulse Integration into the XM Platform

Last modified: August 16, 2017

With Employee Engagement and Pulse project types integrated into the XM platform, EE and Pulse users gain access to a newly updated user interface and various feature upgrades including survey library access, expanded survey options, and the ability to localize admin views and dashboards into any language.

XM Reporting Enhancement

Last modified: August 16, 2017

The next generation of data visualization and insight sharing. Editors can control report layouts, tweak individual visualizations, add data from additional studies, update the report’s look and feel, and add text, images, or other branding elements to increase the report’s effectiveness.

Static Response Weighting for Reports

Last modified: March 5, 2017

Action & Improvements

DXA Error Clicks: Detailed Error Messages

Last modified: April 3, 2024

This update allows you to unlock the power of DXA frustration insights. You can drill into error click signals to view detailed error information, empowering teams to diagnose issues with precision, expedite troubleshooting, and implement targeted solutions to quickly resolve error root causes.

To learn more about this feature release click here.

Workflows Tab in XM Directory

Last modified: April 3, 2024

This update introduces a Workflows workspace specifically for XM Directory scenarios. This workspace provides a more customized and personalized experience for XM Directory users to make the most of their data and the actions they can automate with it. Within this tab you can create, edit, and manage workflows.

To learn more about this feature release click here.

Azure Open AI Service for GPT Task in Workflows

Last modified: February 7, 2024

This update adds support for Azure Open AI as a provider of the GPT functionality in Workflows in addition to Open AI. You can submit a prompt to generate an Azure OpenAI ChatGPT response based on Qualtrics data, summarizing text, replying to feedback, and more. You will need to bring your own key to use the Azure Open AI service. Your use of the ChatGPT services and any data sent to ChatGPT are subject to your agreement with Microsoft. Qualtrics is not appointing Microsoft as a subprocessor relative to your use of this task.

To learn more about this feature release click here.

Digital Experience Analytics PII Masking Product Requirements

Last modified: January 3, 2024

This update introduces easier and quicker configuration controls to mask personally identifiable information (PII) within Digital Experience Analytics. You can automatically hide all content or remove specific PII text from being recorded. Benefits of this update include:

Peace of mind in understanding user’s frustrations without exposing PII
Reduced time to configure PII masking
Option to mask all content with the ability to unmask individual elements

To learn more about this feature release click here.

Business Day Consideration in Ticket Workflows

Last modified: October 4, 2023

Ticket admin can now choose to remove Saturday and Sunday from ticket workflows so they run more similarly to business hours.

To learn more about this feature release click here.

XiD Sampling Task

Last modified: September 6, 2023

This sampling task is a powerful new feature designed to augment your Qualtrics XM program by offering advanced contact sampling capabilities with workflows. As an XM program owner, this tool enables you to efficiently target and engage your audience. Key features include:

Seamless Integration: Effortlessly incorporate the sampling task into your existing workflows, allowing you to create personalized experiences based on precise audience targeting.
Custom Sample Size: Define your sample size according to your specific needs, giving you full control over your target audience and enabling more accurate results.
Consistent Data Access: Access XMD data fields in the sampling task just as you would with other XMD interfaces, ensuring a uniform experience across your XM program.
Flexible Output: Use the generated sample within the same workflow or save it to the XM Directory for future use, allowing for optimal resource management and streamlined processes.
Actionable Triggers: Trigger tasks for contacts within the same workflow, creating a seamless experience for your customers and enhancing the overall efficiency of your XM program.

Feedback Actionability Workflows

Last modified: September 6, 2023

This update allows customers to start workflows based on actionability of the verbatim in customer feedback - similar to how workflows are started based on the topic or sentiment of customer feedback.

Participant Portal: Task List

Last modified: September 6, 2023

This update introduces a new look & feel for a streamlined and improved user experience, including a mobile responsive design and WCAG 2.1 AA accessibility compliance.

To learn more about this feature release click here.

Results Dashboards New Navigation and Product Tour

Last modified: August 2, 2023

This update introduces a new navigation flow page selector in Results Dashboards. The product tour will also highlight this new flow. new dashboard page navigation

Load Survey Responses Workflows Task

Last modified: July 5, 2023

This new task allows customers to load survey responses from many data sources as part of a workflow.

To learn more about this feature release click here.

Basic Transformation for Data Automations Within Workflows

Last modified: July 5, 2023

This new task allows users to clean and prepare data within ETL workflows.

To learn more about this feature release click here.

Ticket Owner Experience Redesign

Last modified: July 5, 2023

The tickets redesign will provide a simplified and intuitive user experience that makes it easy to take immediate action on customer feedback shortly after it’s provided. Benefits of the redesign include:

Ability to use the rich XM Survey Editor to create multilingual follow-up questions and customize the logic flow of how questions appear when answered.
A new ticket details page with richer data in a side-by-side view
A “Calls to Action” ticket summary banner
Improved email sending experience
Compliance with the Web Content Accessibility Guidelines (WCAG) 2.1

To learn more about this feature release click here.

Customer Journey Optimizer V1

Last modified: June 7, 2023

The Qualtrics Customer Journey Optimizer combines operational context from sources like clickstream, CRM, and shopping events with experience insights, both structured and unstructured data, to orchestrate and optimize omni-channel journeys in real-time driving highly personalized experiences at scale.

To learn more about this feature release click here.

Frontline Team Assist & Coaching

Last modified: June 7, 2023

This update streamlines the work for managers to make agents perform to the best of their ability, to ensure compliance and quality assurance with as little friction as possible for the teams in the call centers. It also empowers frontline workers to provide meaningful coaching based on trends of experiential behaviors.

Streamlined Setup Experience for Data Automation Workflows

Last modified: May 3, 2023

This update improves the experience of setting up data automation workflows that require extractor tasks and loader tasks by simplifying the process of O-Data transfer to Qualtrics to utilize in combination with X-Data.

Manager Assist

Last modified: April 5, 2023

Manager Assist is a new landing destination separate from the current Qualtrics website that gives managers a purpose-built experience for turning EX insights into action. It provides a more intuitive, organized, and collaborative experience for managers to understand and act upon employee experience insights. A simple, task-based navigation allows managers to focus on building better habits across multiple engagement cycles. Over time, managers can expect to find new employee listening tools and an increasingly personalized experience to help them build more engaged teams.

Qualtrics Social Connect: Expanded Language Support for Translated CSAT/NPS surveys

Last modified: March 1, 2023

The language support for translated CSAT/NPS surveys as responses on Live Chat, Instagram, WhatsApp or Facebook Messenger has been expanded to include:

Turkish (TR)
Portuguese (PT)
Hungarian (HU)
Latvian (LV)
Lithuanian (LT)
Ewe (EE)
Romanian (RO)

Workflows Tab for 360 Projects

Last modified: March 1, 2023

Currently, 360 is the only EX project type that does not have access to the Workflows tab. This update adds the Workflows tab to 360 projects. This will also re-enable 360s to be selectable in the Global Workflows section.

Track Facebook Recommendations in Qualtrics Social Connect

Last modified: February 1, 2023

Facebook recommendations are now covered in Social Connect. Recommendations are a type of customer review where your audience will let you know if they do or do not recommend your business, with the option to add additional text.

Experience ID Contact Change Event

Last modified: February 1, 2023

This feature will allow users to use contact change events as triggers for personalized actions. Users can enable workflows that are triggered by changes in the contact's attributes, interactions (transactions) or enrichment from Clarabridge and Usermind initiated from any contact imports or updates.

Dataset Records Triggered Workflows

Last modified: January 4, 2023

Users will be able to trigger workflows based on new or updated records for any dataset. These include new chat logs, social media data, dashboard data, etc.

Updates to Ticket Update API

Last modified: November 2, 2022

Currently, teams and groups are not supported via the Ticket Update API. This update will allow users to set and fetch ticket teams and groups using API, allowing better automation of close-loop programs.

Enhanced Reporting for Data Automations Workflows

Last modified: October 5, 2022

With this update key workflow information will be provided when accessing a workflow run history that has data automation tasks. Users will also be able to view and download row by row detailed statuses for batch import jobs.

Public API for Ticket Exports

Last modified: October 5, 2022

Currently, there is no official public API that allows for exporting tickets. The addition of public APIs will enable users to programmatically export tickets.

Accessible Survey Collaboration Window

Last modified: October 5, 2022

This update will make the survey collaboration window accessible in compliance with WCAG 2.0 AA requirements.

To learn more about this feature release click here.

Events Based on Segment Membership Changes

Last modified: October 5, 2022

This feature allows users to enable workflows triggered by changes in a contact's segment membership. Segments are updated daily based on changes to contacts. If and when a new contact or an updated contact meets the criteria defined for the segment, this triggers an event that can be linked to tasks. This helps enable personalization at scale as actions can be triggered at the segment level. Example: A segment called “At-Risk Customers” looks for customers who have had 5 support calls (transactions) in the past 30 days. When a new contact is added to this segment a workflow can be triggered to create a Zendesk Ticket for the Concierge Agent to call the customer as part of a recovery campaign.

Transactions Support in XM Directory Loader Task

Last modified: August 3, 2022

The Load data into XM Directory task allows you to map data imported into Qualtrics to your XM Directory. This update will extend the tasks's support to import transactional data.

EX Action Planning 2.0

Last modified: June 1, 2022

This feature will update the EX action planning feature, including updates to the action planning UI.

Restrict Ticket Reassignments to be within a Ticket Group

Last modified: June 1, 2022

Adding the ability to restrict ticket reassignment so it can only happen within the same ticket group.

Improvements to Load to Data Project Task

Last modified: April 6, 2022

This update introduces the ability to export surveys from a different brand with either the Extract Responses from Survey Task or Load to Data Project Task. Users will be able to use survey data that was shared from another brand as an always up-to-date source of supplemental data in an imported data project that can be used across multiple programs and dashboards.

Start and Stop Times for Scheduled Workflows

Last modified: April 6, 2022

Users can currently schedule a workflow to be run at a certain day and time on a daily, weekly or monthly frequency. However, there are situations when you may want more options and fine-grained control to schedule a workflow. Workflow start and stop time options will provide additional control and flexibility, so you don’t have to remember to start or stop running workflows.

Workflow Response Export Automation

Last modified: March 2, 2022

Extract responses from surveys and load them to your SFTP server automatically.

Load to SFTP Task

Last modified: March 2, 2022

When brands are exporting data from Qualtrics using Workflows, they can use the "Load to SFTP Task" to automate bulk data transfer to SFTP using Workflows.

To learn more about this feature release click here.

Concept Testing

Last modified: February 2, 2022

Before you enter the product prototyping phase, our new Concept Testing feature will help you assess customer appeal of specific product concepts and their competitive offers.

Ticket Groups Auto Role Assignment with Multiple User Attribute Values

Last modified: December 1, 2021

This feature introduces the ability to use Ticket Groups auto role assignment with multiple user attribute values. Ticket Groups will now be created both when a single attribute or a user attribute contained in a list matches the conditions set up for the Ticket Group.

Email Templates in XM App Ticketing

Last modified: October 6, 2021

When sending following up emails to tickets in the XM app, you can now easily use messages previously saved to your library.

To learn more about this feature release click here.

Ticket Reminders for Teams Assigned as the Ticket's Owner

Last modified: October 6, 2021

Ticket reminders allows a brand to keep interested parties up to date on their tickets, as identified by a series of email addresses. This release will introduce the ability to also share ticket reminders with teams, allowing for much easier mass-communication of ticket updates.

Consolidate Existing Directory Contacts

Last modified: October 6, 2021

Extension of the Automatic Deduplication feature to allow users to deduplicate existing directory contacts to manage their directory.

To learn more about this feature release click here.

Journeys Widget Improvements

Last modified: October 6, 2021

Journey widgets now support top box scoring.

Calculate Metric Task with Topics & Sentiment Filtering

Last modified: October 6, 2021

The existing calculate metric task can be used to calculate trends on the survey data. With this improvement, we will allow filtering based on Text iQ custom topics and sentiments. This will allow you to create workflows that address data trends in existing topics.

PGP Encryption for SFTP File Extraction in xFlow

Last modified: September 1, 2021

This update will allow for the PGP encryption of files processed by the Extract data from SFTP files task.

To learn more about this feature release click here.

New Type of Authentication for SFTP File Extraction in xFlow

Last modified: September 1, 2021

Right now, the Extract data from SFTP files task requires you to use the SFTP server's username and password. However, with this update, you will be allowed to specify an SSH key instead.

"Actions" to be renamed "Workflows"

Last modified: September 1, 2021

Going forward, "Actions" will be renamed "Workflows." Both the user interface and online resources will be updated to reflect this change. (This applies on both the project level and on the global level.) The actions page of an account, with "Workflows" instead of "Actions" in the upper-left

The actions page of an account, with "Workflows" instead of "Actions" in the upper-left

To learn more about this feature release click here.

Actions Tab in Engagement Projects

Last modified: July 7, 2021

Introducing the Actions tab in Engagement projects, so that users can set up Actions (send emails, update HRIS system using an API task, and more). Users can already set up Actions for Engagement projects in the Global Actions page, but adding the Actions tab directly in an Engagement project increases the visibility and ease-of-use of this feature. Some examples of actions that EmployeeXM users may want to set up:

Alert HR if a survey response contains mention of harassment, or other sensitive key words.
Alert HR if an employee wants HR to follow up on their response about a sensitive issue.
If an employee opts in to receive emails about CSR initiatives at the company in the engagement survey, send a followup email to the employee about CSR initiatives.
Update HRIS system from demographic questions in the survey using the web services task.
If an employee opts to participate as a mentor/mentee in an internal mentorship program, notify HR.

To learn more about this feature release click here.

Calculate Metric Task Support for CX Dashboards

Last modified: July 7, 2021

The calculate metric task can now be used to calculate trends on CX Dashboard fieldsets.

To learn more about this feature release click here.

TextFlow (Text iQ-based Actions)

Last modified: July 7, 2021

Trigger automated actions based on topics in customer feedback.

Send a Slack message or file a Zendesk ticket when feedback comes in pertaining to one of your Text iQ topics.
Trigger actions when a topic’s occurrence exceeds user-defined thresholds. For example, set up an alert when more than 10 feedback is received on “safety hazard” within a week.
Trigger actions based on certain sentiments detected when responses come in for particular topics.
Send weekly summary notifications about the frequency at which topics of interest were detected in feedback.

To learn more about this feature release click here.

Action Idea Boards

Last modified: July 7, 2021

Action idea boards enable managers to crowdsource ideas for action from their teams. Teams can enter managers' idea boards, create ideas, and vote on others ideas for action. When managers create action plans, the ideas from their idea boards will show up under suggested actions (along with HR suggested actions from guided action planning).

To learn more about this feature release click here.

Commenting On & Tagging Responses

Last modified: July 7, 2021

Introducing the ability for users to comment on survey responses and tag other users on those comments on both desktop dashboards and on mobile. See linked pages for setup details.

Detailed Status for API Contact Transactions and Imports

Last modified: April 7, 2021

View a detailed statuses for file-based contact imports and transactions conducted over API.

To learn more about this feature release click here.

Detailed Status for XM Directory Contact Imports

Last modified: April 7, 2021

View a detailed row-by-row status for the file-based contact imports in XM Directory.

To learn more about this feature release click here.

Automated Action Templates

Last modified: April 7, 2021

A collection of pre-made Automated Action templates for different experience use case scenarios and industry verticals. This will enable customers to:

Easily create new, useful actions.
Leverage expert opinions about industry standards for automated actions in different scenarios.
Assist with GTM.

Users will be able to click on each template, see help content, and complete configuration of the template in easy steps.

To learn more about this feature release click here.

Bulk Ticketing Permissions

Last modified: January 6, 2021

Builds on top of advanced ticketing permissions and enables enterprises of any size to configure their ticketing system in bulk to meet their customized permissioning needs. This includes two new features: the ability to upload a CSV file to create and assign ticket groups in bulk and the ability to delete ticket groups.

To learn more about this feature release click here.

XM Mobile: Response Filters

Last modified: January 6, 2021

Bringing filters to the responses in the XM Mobile app, so users can apply page-level filters to the latest customer feedback.

To learn more about this feature release click here.

Custom Javascript Task

Last modified: January 6, 2021

A new task in Actions that will enable you to setup a scripting task, which can be used for data transformations.

To learn more about this feature release click here.

Web Service Task Updates

Last modified: January 6, 2021

Since the Web Service Task is a popular choice for scheduled actions, it now has the following improvements:

The ability to capture response data for piped text.
Credential manager integration.
Clearer JSON authoring.
A new and refreshed user experience.

To learn more about this feature release click here.

Manual Execution Option for Scheduled Actions

Last modified: November 4, 2020

Adding the ability to manually execute scheduled actions. This can help you test the action after creation and re-run actions as you make changes during troubleshooting. Have a scheduled aciton opened in the global actions page, and from a dropdown, there's an option to "run immediately"

Have a scheduled aciton opened in the global actions page, and from a dropdown, there's an option to "run immediately"

To learn more about this feature release click here.

Ticketing in the XM App

Last modified: October 5, 2020

You can now perform ticketing functionality in the XM app.

To learn more about this feature release click here.

Response Volume Notifications

Last modified: October 2, 2020

Qualtrics will monitor the number of responses coming into your active surveys, and send you notifications when significantly high or low response volume is detected, reminding you to check out your collected data or distribution statuses. These notifications will require no setup from the user. An email that says "Yesterday, you received higher responses than usual on your survey named X"

An email that says "Yesterday, you received higher responses than usual on your survey named X"

To learn more about this feature release click here.

Survey Definition Event

Last modified: September 2, 2020

Allows you to trigger Actions based on changes to survey definitions, such as survey activation, deactivation, or publication. For example, you could send a response summary notification when a survey closes, or send notice to an administrator when a survey is activated or published.

To learn more about this feature release click here.

Ticket Permissions

Last modified: July 1, 2020

Advanced Ticketing permissions introduces a more robust permissioning system for the closed loop ticketing offering. The feature extends Qualtrics' advanced identity services to the ticketing platform, in order to allow customers to implement role-based access control to all elements of ticketing.

To learn more about this feature release click here.

Frontline Feedback: Create Request Action

Last modified: July 1, 2020

Frontline Feedback is now part of the Qualtrics Actions Framework. Create a new Frontline Feedback request from any survey, or other event in Qualtrics. This allows Frontline Feedback to be used anonymously for public suggestions, or compliment an existing relationship survey to allow for action planning.

To learn more about this feature release click here.

Text iQ for Tickets

Last modified: March 4, 2020

Using Text iQ, CX analysts will be able to get richer insights from their open ended follow-up detail responses in Tickets.

To learn more about this feature release click here.

Ticket Escalations Using Org Hierarchy

Last modified: February 3, 2020

This feature introduces Org Hierarchies to the CX product for the first time. The first feature to use org hierarchies will be ticket workflows, which will allow you to setup dynamic ticket escalations using the org hierarchy relative to the ticket owner.

To learn more about this feature release click here.

Dynamic Ticket Status Options

Last modified: November 6, 2019

The functionality included in this feature allows admins to choose which statuses a ticket should be allowed to be changed to based on the current status of a ticket.

Advanced Ticketing Root Cause Enforcement

Last modified: November 2, 2019

This will expand the current enforcement of mandatory root causes. This feature will allows for mandatory root causes for any custom statuses, as well as restricting in which status, you can update a root cause.

EX Action Planning User List Widget

Last modified: October 2, 2019

This new widget in engagement dashboards will help organizations track managers that are using action planning and managers who have not created or do not own action plans, and be able to drive more accountability and action. This widget will show a table of managers who have permission to create action plans, and the number of action plans they have created or own. The widget will also allow admins to add other helpful columns to the table like email and other person metadata, so that the admin can send a message to managers reminding them to create action plans if they have not created any.

EX Guided Action Planning

Last modified: September 4, 2019

Guided action planning helps managers in creating action plans to improve upon their engagement results. Managers can use suggested tasks, guidance descriptions, and resource links to help them get started in creating an action plan. The content that populates a guided action plan comes either from the admin or Qualtrics XM Scientists in our XM Solution.

Ability to Disable Ticket Exports for a Brand

Last modified: August 7, 2019

This feature will enable brands to disable CSV exports in their ticketing application for all of their non-admin users.

Ability to Disable Subtickets for a Brand

Last modified: August 7, 2019

This feature will enable brands to disable subtickets in their ticketing application for all of their users.

Actions Platform - JSON Event

Last modified: June 5, 2019

The new feature JSON Event is built towards a generic event-trigger and API interface that will allow building IFTTT integrations with external SaaS products. The JSON/Custom Event and API enable arbitrary external software to start workflows via HTTP request. Without this functionality, users are limited to a small set of purpose-built event handlers by Qualtrics eg: Survey Response Event, Salesforce Workflow Rule, Dynamics Inbound Integration.

Email Templates for Ticketing

Last modified: April 16, 2019

Enables Ticketing users to create and save email templates to use when closing the loop with customers in the ticketing application.

MS Dynamics CRM Integration

Last modified: April 3, 2019

Qualtrics integration (add-on, paid) with Microsoft Dynamics CRM - Allows Qualtrics customers to sync Dynamics object data (O-data) with Experience data (X-data); Brings X+O data together through an events-driven interface that works seamlessly between Qualtrics Actions platform and Dynamics by sending events to MS Dynamics.

Action Planning for Customer Experience

Last modified: March 14, 2019

Qualtrics Customer Experience Management now supports enhanced action planning and tracking for longer-term, cross-team initiatives, all within the XM Platform.

EX Action Plan Reporting

Last modified: January 2, 2019

Leaders are now able to report on how action plans are progressing across the organizaion. Administrators can create dashboard pages and widgets using action plan data, and download this data for further analysis and reporting. This feature is only available in Employee Engagement project types.

Ticketing Email Composer Update

Last modified: January 2, 2019

Update to the user experience for the email composer in ticketing that allows users to view and interact with ticket information while composing the email.

Ticket Reminders

Last modified: January 2, 2019

Sends automated email reminders for tickets based on conditions.

Ticketing Templates

Last modified: November 7, 2018

Use templates to easily setup ticket actions.

Distribute Survey Task

Last modified: October 3, 2018

A new task type in the actions page that allows a user to configure a survey distribution to a single recipient based on the user selected event/trigger criteria.

Tickets Event

Last modified: September 3, 2018

Qualtrics user can set up an event trigger in Actions Page based on a ticketing event such as status change that meets a certain condition to perform a task (eg. send email, distribute survey).

Ticketing 2-Way Email Status Change

Last modified: August 1, 2018

For brands with 2-way email enabled: This functionality allows for ticket statuses to automatically be changed when an inbound email is received. This is useful for organizations that want to ensure tickets show up in an “active status” view when a ticket requires a response.

Ticket Highlight Summary

Last modified: August 1, 2018

With Highlight Summaries, Qualtrics automatically shows ticketing users why the ticket is important to them and gives them critical information upfront. The summary provides users with the key information they need to know about why they are closing the loop with the customer.

When creating a ticket task, there is now an optional section to pipe in a score and open text comment for a banner at the top tickets.

Ticket Notifications - Turn On/Off by Brand

Last modified: August 1, 2018

Give brands more granular control of when email notifications are sent to their users.

Closed Loop Assignment Notification Settings

Last modified: August 1, 2018

Brand admins now have the ability to turn off all standard email notifications for ticket creation and reassignment. This allows for custom email notifications to be created for ticket creation and reassignment when using the “Email Task” in the same action as the ticket creation.

Closed Loop Mobile App Email Support

Last modified: August 1, 2018

The Follow Up mobile app now supports closing the loop via email with customers. When emails are sent through the app, the email history is tracked and attached to the activity history. The app also now supports the 2-way email functionality if enabled for the brand.

Recode Values for Ticket Reporting

Last modified: August 1, 2018

Recode values are now supported in Ticket Reporting fieldsets.The functionality is the same as the recode editors for CX dashboards - more information about this can be found on this support page.

Ticket Forwarding

Last modified: August 1, 2018

Ticket Forwarding allows individual users to enable automatic ticket reassignment to another user when they are out of the office. This enables customers with time-sensitive closed-loop processes to ensure tickets do not get assigned to someone who may be out of the office, but rather get reassigned to someone available to follow up with customers.

Individual users can enable forwarding by selecting “Ticket Forwarding” in the “Tools” menu on the ticketing application. The user will then see a bar at the top of their ticketing page indicating that their tickets are being sent to another user. By default, this feature is enabled for brands. Brand Admins can turn off the ability for their users to use this feature by selecting the option “Disabled Ticket Forwarding for Users” in the “Ticket Settings” menu under “Tools”.

CX Bulk User Management - User Directory

Last modified: July 11, 2018

Bulk user management for CX dashboards. Will add user directory in CX project that will allow bulk import and export of users and user metadata and supports search/filtering of users based on metadata. Will also include automatic role assignment and dashboard permissions management.

Recode Editor for Ticket Reporting Fieldsets

Last modified: July 11, 2018

Support for the recode editor for ticket reporting fieldsets.

Ticket Forwarding

Last modified: July 11, 2018

Allows users to automatically reassign tickets that are assigned to them to another user when they are not available to take new tickets.

Ticket Queues

Last modified: April 4, 2018

Creates a queue of tickets for large teams to use to allow assignment based on when a ticket operator is ready to work on a ticket.

Closed Loop Follow-Up Mobile App SSO Support

Last modified: April 4, 2018

The Qualtrics mobile app for Closed-Loop Follow-Up now supports SSO so users that are part of an enterprise license using single sign-on can now use the app. The app is available via the app store.

Disable Email for Closing the Loop

Last modified: April 4, 2018

While some customers use email to close the loop, others customers prefer to use phone calls only. Using the new setting in Closed Loop Follow-Up, brand admins can remove the “Send Email” button from their tickets, to customize the workflows to their organization’s needs.

2-Way Email in Ticketing

Last modified: February 7, 2018

Qualtrics now allows customers to track entire email conversations through the ticketing product. Previously, users could send an initial email from the ticketing app, however, responses would come back to their regular email inbox. With this feature, email responses will go straight into the ticket so that the entire conversation is tracked in the ticket activity, including any attachments that the customer added to the email. Click here to view support documentation on this feature. 2-way ticketing

Salesforce Integration V2

Last modified: February 6, 2018

New Qualtrics clients interested in Qualtrics-Salesforce integration, can use Salesforce v2 integration which now has feature parity with v1 legacy integration

Email Task in Actions Page

Last modified: February 6, 2018

Any Qualtrics User can now use the new Email task in Actions Page to set up event-driven Emails.

Actions Reporting

Last modified: February 6, 2018

Actions Page users can now view information and metadata (eg: timestamp, duration and status) regarding each executed action. Filter this list based on an action name and a task status (only one at a time) or search for workflow executions using the event ID that triggered them to get basic reporting on my triggered Actions

Integrations

Add Reference Fields in ServiceNow Workflow Event

Last modified: August 2, 2023

Reference fields in ServiceNow are used to associate pieces of data that are stored across multiple tables within ServiceNow. This update allows them to be used within the Qualtrics ServiceNow workflow event, making it easier for users to pull data from ServiceNow for use in Qualtrics.

To learn more about this feature release click here.

Clarabridge Connector

Last modified: August 2, 2023

This feature gives users the ability to configure their own Clarabridge + Qualtrics connection. Segmentation and workflows can be enabled based on interactions, allowing users to leverage conversational analytics to manage the customer experience.

Bi-Directional Hubspot Integration

Last modified: July 5, 2023

This update allows users to simplify survey distributions by importing a contact list from Hubspot for use in a distribution. The process of managing and updating contact lists in Hubspot with Qualtrics data is also improved by allowing matching on email address as well as id.

To learn more about this feature release click here.

Amazon S3 Integration | Load Data Into an Amazon S3 Bucket

Last modified: June 7, 2023

With this update users can connect their Qualtrics account with Amazon Simple Storage Service (S3) and automatically send Qualtrics data to an Amazon S3 bucket.

Amazon S3 Integration | Extract Data from Amazon S3 Bucket

Last modified: June 7, 2023

With this update users can connect their Qualtrics account with Amazon Simple Storage Service (S3) and automatically extract data from an S3 bucket for use in Qualtrics.

Embed Experience ID Profile Cards Within ServiceNow

Last modified: May 3, 2023

This update extends the capabilities of the Qualtrics ServiceNow marketplace app to include the ability to embed XID profile cards in ServiceNow. This gives frontline staff the most up to date information about the person they are interacting with and allows them to tailor the experience based on this additional information.

To learn more about this feature release click here.

Trigger Workflows from Twilio Segment Events

Last modified: March 1, 2023

This update will allow users to trigger workflows based on Twilio Segment events. This includes creating and maintaining contacts, updating a contact's XM Directory profile, and triggering survey distributions.

OAuth2 Support for External SMTP

Last modified: February 1, 2023

This update allows users with their own external SMTP relays to send email to use the OAuth2 authentication method.

To learn more about this feature release click here.

JIRA Workflow Event

Last modified: January 4, 2023

The JIRA Extension for Qualtrics currently works in a single direction, such that feedback can be sent to JIRA but the extension cannot trigger events based on changes in JIRA issues. This new workflow event will simplify this connection, allowing users to decrease SLA times and improve customer satisfaction.

To learn more about this feature release click here.

Extract Data from SuccessFactors Recruiting Module Task

Last modified: October 5, 2022

This feature allows users to use Workflows to extract candidates from the SuccessFactors Recruiting Module and load them into the candidate directory.

Qualtrics Social Connect Integrations Guide

Last modified: October 5, 2022

This guide uses existing product features to configure social data ingestion from Qualtrics Social Connect to Qualtrics. This makes it possible to show the related insights on the Qualtrics dashboard, allowing users to see social data + survey data insights side by side.

Facebook Messenger Workflow Event & Task Deprecation

Last modified: August 3, 2022

This update will deprecate the Facebook messenger Workflow event and task.

To learn more about this feature release click here.

Microsoft Excel Task

Last modified: August 3, 2022

This task will provide a reliable Microsoft Excel integration with Qualtrics, allowing users to use Excel to store and analyze their survey data.

Security Improvements for Webservice Task

Last modified: July 6, 2022

Customers will be able to add more security mechanisms when using the Webservice Task. These include using the new secure mTLS authentication and the ability to permit or limit certain domains.

To learn more about this feature release click here.

Salesforce Response Mapping User Experience Improvements

Last modified: April 6, 2022

Introducing a new user experience for the Salesforce Response Mapping Task. This update will have all the same functionality, but with an improved look and feel.

ServiceNow Event Enhancements

Last modified: March 2, 2022

This update gives users more options to add conditions when editing ServiceNow events, preventing unnecessary events happening in Qualtrics workflows.

To learn more about this feature release click here.

Extract Data From SuccessFactors Task API Migration

Last modified: January 5, 2022

The Extract Data from SuccessFactors task is being updated to use a different API. This will require users to update their configurations and may result in some fields that are no longer supported.

Marketo Extension Update

Last modified: December 1, 2021

This update to the Marketo extension improves the existing activity update functionality to meet our new design standard. We will also add the ability to create a new lead in Marketo, rather than simply updating leads.

Google Drive Data Import with xFlow

Last modified: October 6, 2021

This update will allow you to import data from your Google Drive account to create or update records in XM Directory. The data imported can be a Google Sheet, CSV file, or TSV file.

To learn more about this feature release click here.

Google Sheets Integration

Last modified: October 6, 2021

Introducing the ability to transfer survey results into rows in Google Sheets. This integration provides an automated workflow using actions to make it easy to transfer results as they come in into Google Sheets in real-time.

This integration will also contain lookup capabilities; for example, let's say you have another sheet with a list of gift cards you want to assign by email. You can use the Google Sheets task to look up the gift card code in that sheet so you can send this gift card information in an email.

To learn more about this feature release click here.

Google Calendar Extension

Last modified: October 6, 2021

This feature will allow Qualtrics users to select available times on a user's Google Calendar.

To learn more about this feature release click here.

Zendesk Event Trigger

Last modified: July 7, 2021

You can now trigger a workflow based on events in Zendesk (e.g., ticket assignee is changed).

To learn more about this feature release click here.

Slack Task Direct Messaging

Last modified: June 2, 2021

The Slack task now allows individual users to be sent messages directly, rather than to just channels.

XML & Multi-Credential Support for the Web Service Action Task

Last modified: June 2, 2021

The web service action task now supports XML syntax and highlighting when calling out, extracting chained piped text from responses, and multiple credentials.

SAP SuccessFactors Employee Sync

Last modified: April 7, 2021

This update will allow users who use both Qualtrics and SuccessFactors Employee Central to set up a sync action within Qualtrics to ensure that the Employee Global Directory always contains the most up to date employee data. See the Extract Data from SuccessFactors Task and Load Users into EX Directory Task support pages.

SSO Self-Serve for SAML

Last modified: January 6, 2021

Brand Administrators will soon have the ability to create and manage their organization's SAML Single Sign-On (SSO) connections with Qualtrics. Add new connections, update certificates on existing connections, modify settings such as Just In Time provisioning, and more. New SSO tab inside Org Settings. Filling out fields to create a SAML connection

New SSO tab inside Org Settings. Filling out fields to create a SAML connection

To learn more about this feature release click here.

ServiceNow Actions Event

Last modified: January 6, 2021

An advanced integration between Qualtrics and ServiceNow, this feature enables users of both systems to configure an action in ServiceNow that triggers a workflow in Qualtrics.

To learn more about this feature release click here.

Automated Response Imports

Last modified: June 3, 2020

Response Import Automations can be used to automatically import data into Qualtrics on a regular schedule. Responses are imported through a Secure File Transfer Protocol (SFTP) from your SFTP server to Qualtrics. This is particularly useful when you’re collecting data outside of Qualtrics and would like to import that data into an existing project.

Inside the data and analysis tab of a survey project, the export / import menu is expanded to show an import automation option

To learn more about this feature release click here.

Facebook Messenger Integration

Last modified: January 8, 2020

More channels and changes in consumer communication preferences means more opportunities to engage with customers on their own terms. The integration with Facebook Messenger makes it easy to trigger surveys directly in Facebook Messenger to capture feedback in the moment.

To learn more about this feature release click here.

XMD Automations Scheduling Enhancements

Last modified: November 6, 2019

XM Directory Automations now supports more precise scheduling, on-demand scheduling, and mapping the TransactionDate standard field. We have updated the Run History view to simplify viewing results by aggregating automation runs.

XMD Gigya Integration

Last modified: November 6, 2019

Customers of Gigya / the SAP Customer Data Cloud can enable auto-creation of their contact master data in XM Directory through a one-click integration that makes it extremely simple for mutual customers or new customers to leverage combined value from Qualtrics and Gigya.

To learn more about this feature release click here.

XMD Automations Run Management Phase 1

Last modified: October 2, 2019

As an XM Directory Automations user, I can clearly see pending files that will be processed the next time my automation runs. Also, if an automation fails, I can easily re-run it.

Response Exports Google Sheets Integration

Last modified: June 5, 2019

The Google Sheets integration for data exports extends transparency and accessibility of all data. In addition to CSV, TSV, SPSS, and XML exports, Qualtrics will export directly to Google Sheets.

Updated Raw Data Export APIs for Research Core

Last modified: October 3, 2018

A new Response Export API that exposes the increased scale, new fields, and faster speed of the new export services available in the UI to integrations and other API use cases.

Salesforce Integration Improvements

Last modified: July 10, 2017

Salesforce Integration now allows users to enter embedded data directly instead of using the piped text format. Salesforce integration embedded data

Salesforce Integration triggers can now handle anonymous link distributions. Salesforce integration anonymous distributions

Predictive Intelligence Engine

Deprecation of 21 Score Text iQ Sentiment Scale

Last modified: April 5, 2023

Now that Text iQ has released a cleaner, simpler 5 label sentiment (available now for opt-in), we will be working on how best to retire the old 21 score sentiment model.

Text iQ Bubble Widget Integration for EX Dashboards

Last modified: July 7, 2021

Analyze, report, and filter on the Text iQ bubble widget in EX dashboards, which shows topics, topic-level sentiment, and topic hierarchies.

To learn more about this feature release click here.

CX Dashboard Notifications: Enterprise Features

Last modified: April 7, 2021

With this release, we expand our dashboard notifications with support for roles, user attributes, group-by and customer metrics to make the dashboard notification setup even easier. CX programs cater to many different people with different levels of access and need for data. Our weekly digest breaks this down to make sure you see the right data in the right place.

To learn more about this feature release click here.

Stats iQ: Overhaul of Ranks concept

Last modified: April 1, 2020

Many survey questions have response options like 1 - Happy, 2 - Okay, and 3 - Sad. These variables have both a numeric and a categorical nature - users might want to know the average score, and users might want to know what proportion of respondents answered Happy. Stats iQ does not allow users to analyze both natures of the variable at one time. This feature will enable this, solving the top user complaint about Stats iQ.

To learn more about this feature release click here.

Stats iQ: Localization

Last modified: January 8, 2020

Stats iQ will be localized in all the languages that Qualtrics supports.

Text iQ Support for Dutch, Thai, Simplified Chinese, and Korean

Last modified: December 4, 2019

Comments recorded in Dutch, Thai, Simplified Chinese, and Korean receive native language recommended topics, sentiment analysis, and query support.

Stats iQ: Integration with Text iQ

Last modified: November 7, 2019

This feature will allow Stats iQ to use the results of analysis in Text iQ. For example, a user might note that many customers discuss "responsiveness" in their open-ended comments. Stats iQ will now take in that theme as a new variable, allowing the user to see how that relates to a host of other variables.

To learn more about this feature release click here.

Text iQ Bubble Widget Integration in CX Dashboards

Last modified: October 2, 2019

Analyze, report, and filter on Next-Gen Text iQ visualizations, topic-level sentiment, topic hierarchies, and other Text iQ data side-by-side with any other fields in a CX Dashboard.

Text iQ-powered Survey Flows

Last modified: July 3, 2019

Text iQ powers real-time survey flows based on comment sentiment, topics mentioned, and the sentiment of topics mentioned.

Stats iQ: Integration with CX Dashboards

Last modified: April 16, 2019

This work will allow users who have both Stats iQ and CX dashboard to analyze a dashboard-specific dataset directly instead of exporting it and then reimporting it into Stats iQ.

To learn more about this feature release click here.

Text iQ Multi-Language Sentiment

Last modified: February 6, 2019

All features of Qualtrics Sentiment analysis are now available in 9 additional languages. Within Text iQ and all across the XM Platform, use Sentiment Analysis to understand, analyze, and take action on how respondents are feeling.

Text iQ CX Dashboard Integration

Last modified: November 7, 2018

Text Analysis is a key phase in CX program analysis - and now it's easier than ever to navigate between your dashboards and Text iQ.

Next-Gen Text iQ Preview Experience for Basic Text Users

Last modified: October 3, 2018

Basic Text users now have the ability to opt into the next-gen Basic Text experience. Features available in this release include:

Hierarchical Topics: Organize topics into parent groupings
Adding Fields to Record Grid: View other fields from a survey right next to the text being analyzing in the record grid
Sort Responses by Recorded Date
Default to Selected Question: After choosing a field to analyze, that question will be the default upon returning to Text iQ.

Manual Topic Editing and Sweeper View for the New Text iQ

Last modified: September 3, 2018

Feature description: For ultimate precision control over topics, the Text iQ Preview experience now supports manual topic addition and removal. Use the full topic grid or sweeper experience in edit mode to manually add or remove any topic from any comment.

Topic Export and Import for the New Text iQ Preview Environment

Last modified: September 3, 2018

It’s now even easier to share Text iQ topic definitions between projects using Topic Export and Import. In the New Text iQ Preview, topic definitions can be exported from any field and then imported into any other field as a convenient starting point for analysis or an easy way to keep topic sets aligned across projects.

EX - Text iQ Integration

Last modified: September 3, 2018

EX users now have access to Text iQ, Qualtrics’ advanced text and sentiment analytics features. Text iQ automatically uncovers open-text insights and identifies trending topics, allowing users to easily filter, analyze and share deep insights within their data.

Text iQ Next Gen Preview

Last modified: August 1, 2018

Qualtrics continues to deliver rapid updates to the next generation of the Text iQ tool. Users can opt in and out of the Preview experience at will, and features are consistently added to the Preview experience. Recently delivered features include:

Bubble Chart
Constellation Chart for Exploring Recommendations
Improved Recommendations Engine
Topic-level Sentiment

Stats iQ: Relative Weights Analysis

Last modified: July 11, 2018

Relative Weights Analysis gives a clear sense of which drivers have the greatest impact on an output, even if the input variables are highly correlated. The results of a Relative Weights Analysis will be added to the Stats iQ regression output.

Stats iQ: Workspace-level Privacy and Sharing Controls

Last modified: July 11, 2018

Currently in Stats iQ anyone with access to the project being analyzed can see any workspaces created. For large companies, this creates a too-long list of workspaces to choose from (and potentially interfere with accidentally). Workspaces will now be default private and only shared to collaborators when explicitly changed to shared.

Next-Gen Text iQ: Model Exploration, Topic Hierarchies, and Topic-Level Sentiment

Last modified: April 3, 2018

Group topics together into hierarchies and report on each topic's sentiment in Text iQ and specialized reporting and dashboard visualizations.

Stats iQ: Sampling of Very Large Datasets

Last modified: October 16, 2017

This feature will allow Stats iQ to analyze very large datasets, even those that have tens of millions of rows. Very large datasets will be sampled down to more manageable numbers on the fly. Users will be able to decide whether they'd like to sample down to anywhere from 10,000 rows to 1,000,000.

EX - Stats iQ Integration

Last modified: September 6, 2017

EX users now have access to Stats iQ, Qualtrics’ built-in statistical analysis tool. StatsiQ automatically runs the right statistical tests and visualizations, translating results into simple language any can put into action. Additionally, Stats iQ easily produces predictive models so EX users can identify actions to prevent and shape the employee experience proactively.

Text iQ Speed Enhancements

Last modified: September 6, 2017

Improvements to Text iQ responsiveness that will help all Text clients but are especially designed to make the UI for Text iQ snappier for analyzing 100k-10MM text fields.

Platform Technology

Environmental, Social & Governance (ESG) XM Solution

Last modified: May 1, 2024

In this solution, your employees can provide feedback on how they think organization is performing in key environmental, social, and governance areas. Questions are organized into 4 themes: Planet, Prosperity, People, and Policy. This solution includes premade, expertly designed questions, messages, and a dashboard, and makes use of action idea boards and Stats iQ.

Private Embedded Data in Lists

Last modified: May 1, 2024

This feature will allow you to define list-based metadata and control access and visibility only to the users of the mailing list.

Results Dashboards Question List

Last modified: May 1, 2024

This update adds a question list navigation to the new results dashboards experience. Previously, when switching to new results dashboards, the Table of Contents present in the legacy results dashboard was not present. This update will allow for easy navigation between different widgets, eliminating unnecessary scrolling.

Data Access Tags

Last modified: April 3, 2024

With this update you can create data access tags to flag sensitive fields, as well as data access roles to determine who gets to view those fields from the Data Privacy tab.

To learn more about this feature release click here.

Qualtrics Tableau Connector

Last modified: April 3, 2024

This update introduces a new Qualtrics / Tableau connector in the Tableau Exchange and Tableau Cloud using the Web Data Connector 3.0 version, as the previous connector is being deprecated. Follow the instructions in this section for more information on migrating legacy setups.

To learn more about this feature release click here.

Record Table Conditional Formatting

Last modified: April 3, 2024

This update adds conditional formatting for record table widgets.

Lookup Data in a Workflow using Native, On-platform Data Tables

Last modified: April 3, 2024

This feature will provide a new lookup data capability to perform search queries against native, on-platform data lookup tables defined and created by the user in Supplemental Data Source (SDS) tables. The new lookup data functionality will allow users to search or lookup data in a workflow. Benefits include:

Enrich data passed into workflows to replace the original data with data that has more context
Reduce the number of condition logic checks required by storing mappings or groupings in lookup SDS tables
Reduce the number of workflows to address a use case by dynamically setting a field when the workflow runs based on data parameters passed into the workflow.

XM Solution: Competitive Benchmarking

Last modified: April 3, 2024

Competitive Benchmarking (CXB) is a way to put CX performance in the context of competition by measuring how customers rate the brands they use. This context enables businesses to discover...

How does my CX performance compare to my competition?
How does that influence consumer choice?
Which customers are at risk & why?
Which journey touchpoints drive risk & opportunity?

The Competitive Benchmarking XM Solution creates a survey, stacked dataset, and dashboard following Qualtrics' best practices and methodology.

To learn more about this feature release click here.

Updated Rich Text Editor

Last modified: April 3, 2024

The legacy rich text editor widget allows users to display static text in their dashboards. The new rich text editor allows users to easily display static images and text in their dashboards. This widget boasts the same features of the existing rich text widget but adds increased customization for images, an easy-to-use configuration panel, and improved link and email customization.

To learn more about this feature release click here.

Updated Timeline View in XiD Profile Cards

Last modified: April 3, 2024

This update to profile cards within XM Directory provides an at a glance view of relevant user information, including contact details, survey activity, engagement, and behavioral/interaction details. This allows you to quickly gather insights and drive action.

To learn more about this feature release click here.

Logical Run Sequence for Workflow Objects with Reordering

Last modified: April 3, 2024

Currently, workflow tasks are automatically reordered in the workflow to prevent broken data dependencies. The order objects are placed is not guaranteed to be the order they actually run. Additionally, once a task has been added to a workflow, its placement in the workflow cannot be changed without deleting and re-adding the task. This update gives users the ability to re-order workflow tasks and run them in the order they appear in.

To learn more about this feature release click here.

Looping Control for Workflows

Last modified: March 6, 2024

This new logic control for workflows, foreach looping structure, will allow you to execute an iterative set of tasks for multiple entities of the same type. For example, you can send an NPS summary to each store manager about the average NPS for their store.

Transaction Data in CX Dashboards

Last modified: March 6, 2024

This feature allow customers to choose transaction data as a datasource for a CX dashboard, so that they can create dashboard views with transaction data for insights and analytics. The data set can be used in the data mapper and/or data modeler.

Customer-Initiated Workflow Rerun

Last modified: February 7, 2024

This new feature makes it possible for users to rerun a single workflow or a batch of workflows from the Run History tab. For each workflow, there is a new setting that can be turned on to enable the rerunning of historical execution runs. There is also the option to turn off manual re-run for certain workflows.

Shortening Domains Management

Last modified: February 7, 2024

This update allows you to boost the credibility of your surveys and see your response rates soar by introducing link shortening in SMS and WhatsApp communications.

With this new feature you can:

Customize Your Links: Take control as a brand admin and choose whether your survey links will showcase your brand's unique vanity URL or the Qualtrics domain.
Department-Specific Settings: Tailor your outreach strategy by department, ensuring that each team has the most impactful link format for their audience.
Comply with Local Regulations: With the flexibility to shorten or keep full-length links, you can adapt to the varying regulations across different countries without compromising on deliverability.

This enhanced control means your survey links not only look more trustworthy but also resonate with your audience, giving them the confidence to click through and engage with your content.

domain shortening

Load Data to SDS Task

Last modified: February 7, 2024

This new workflow task will load customer data to SDS so that it can be used with the existing Lookup Task to map and recode values at runtime. Other features that use SDS (survey flow, autocomplete) will also benefit from being able to keep their SDS sources up to data with the new loader task.

Data Catalog + Dashboards Dataset Picker

Last modified: December 6, 2023

With this update, you can now reuse datasets across dashboards and view all of your dashboard datasets in one place. Sharing datasets makes edits easier across matching dashboards and improves dashboard performance.

To learn more about this feature release click here.

Historical Comparisons for Line and Bar Charts

Last modified: December 6, 2023

The historical comparison feature is a great way to show how metrics have changed over time. With this update, historical comparisons will be available in Line and Bar charts.

Deduplicate Existing Contact with Embedded Data

Last modified: December 6, 2023

With this update you can now merge existing contacts by embedded data fields within Directory settings.

To learn more about this feature release click here.

Data Modeler

Last modified: December 6, 2023

Currently, CX dashboards are created by the data mapper. While the data mapper allows a union of data and mapping 2 fields together, users are limited in their flexibility to combine data from multiple sources.

The data modeler allows users to flexibly combine data from multiple sources. Benefits include:

Flexible data capabilities including joins and unions.
Ability to combine external operational data.
Continuous updates.

To learn more about this feature release click here.

Tree Testing Question

Last modified: December 6, 2023

Tree testing is a usability testing method that evaluates the effectiveness of a website's navigation structure or information architecture. The purpose of tree testing is to determine how easy it is for users to find specific content or features on a website. This new question type will be available within UX research.

Centralized Ticket Reporting

Last modified: December 6, 2023

This update removes the current limitations in ticket reporting, allowing ticket data to behave the same as other data types in Qualtrics (ie: surveys or imported data projects). This allows users to create joins between surveys and ticket data sources for more robust data modeling and filtering.

To learn more about this feature release click here.

Strategic UX Research SKU

Last modified: November 1, 2023

The new Strategic UX Research offers UX researchers all the tools they need in one platform to gather early customer feedback on the products/features they are building and designing.

Bring Your Own Credentials - Vanity Domains

Last modified: November 1, 2023

This feature allows Brand Administrators to provide their own TLS certificate when setting up a vanity domain. This gives users the ability to use their own signing authorities and adhere to other compliance constraints across different regulated industries.

To learn more about this feature release click here.

UX Research Card Sorting XM Solution

Last modified: November 1, 2023

This XM solution improves the user experience associated with websites, apps, or other products, and allows researchers to learn how users think about their content, enabling them to design products that are intuitive to their users.

Dashboard Export to Excel

Last modified: November 1, 2023

With this update, you will be able to export dashboard data to the XLSX file format.

Unmoderated User Testing

Last modified: November 1, 2023

This update enables UX researchers to conduct unmoderated sessions with screen recording and video editing capabilities.

Relevant ID / Bot Detection for Simple Layout

Last modified: November 1, 2023

This update adds relevant ID and bot detection within the simple layout.

Always Delay Workflow Start (Workflow Setting)

Last modified: November 1, 2023

Workflow builders can configure a new setting that will always delay the start of a workflow for a specified time duration after it is triggered. This setting will be useful for scenarios where the workflow run timing needs to account for other activities to be effective (e.g. distribute a survey using a workflow 2 hours after a patient finishes their appointment).

ServiceNow Connection Manager App

Last modified: October 4, 2023

This update improves the ability of ServiceNow administrators to manage user access to the tables required to configure the Qualtrics integration.

Updated EX Question List Widget in Printed Reports

Last modified: October 4, 2023

This update introduces enhancements to the user interface for the EX Question List widget in Printed Reports. There is also some new functionality, including support for Statistical Significance, and dynamic translation support for Dynamic Benchmarks and comparisons.

Updated EX Scorecard Widget in Printed Reports

Last modified: October 4, 2023

This update introduces enhancements to the user interface for the EX Scorecard widget in Printed Reports. There is also some new functionality, including support for Statistical Significance, and dynamic translation support for Dynamic Benchmarks and comparisons.

To learn more about this feature release click here.

View Text iQ Enrichments in XM Directory Profile Card

Last modified: October 4, 2023

To design a more human-centric experience, it’s critical to understand emotions and emotional intensity (i.e., strength of said emotions). These enrichments are crucial for highlighting polarizing experiences and designing empathetic responses. With this update you can see these enrichments in XM Directory Profile views and create segmentation to take action on them.

Merge Task

Last modified: October 4, 2023

Set up an xFlow data automation to pull data from multiple sources and merge them into a single dataset, in order to correlate and analyze your experience data and operational data in the same platform.

Auto-Retry Options for Workflow Task Failures

Last modified: September 6, 2023

When building a workflow, there is currently no way to control how failed task executions are retried. This new new workflow setting will allow users to opt-in to different automated retry strategies/policies so they can handle failures in the most efficient and effective way possible.

Task Output Keyword Search for Run History

Last modified: September 6, 2023

This update introduces a new search experience within Workflows run history. Users can type in a keyword/value they are looking for in the task output results for each task that has executed. After the workflow user enters the specific keyword/value they are looking for in the new keyword search input field, the lists of workflow runs will only display task executions that contain the keyword/value.

To learn more about this feature release click here.

Restrict Dashboard Email Sharing by Domain

Last modified: September 6, 2023

With this update, brand admins can restrict dashboard sharing via email to a list of specified email domains.

Program Success Rubric

Last modified: August 2, 2023

The Program Success Rubric will be embedded in CX programs and teach users what a best in class CX program could look like.

Table Widgets with 3 Rows and 3 Columns

Last modified: August 2, 2023

Currently, the Table widget supports configurations of up to 2 rows and 2 columns. This update allows dashboard editors to add a third dimension to both the row and the column to create up to a 3x3 table.

Stop-on-task-failure Workflow Setting

Last modified: July 5, 2023

This new workflow setting allows workflow builders to control the behavior of the overall workflow when a task fails. The workflow builder can chose to continue running subsequent tasks after the first task fails, or to stop the workflow after the first task fails.

To learn more about this feature release click here.

Updated Response Ticker Widget

Last modified: July 5, 2023

The current response ticker widget (CX| EX) is a scrolling visualization that enables users to view and browse responses. This is being replaced by the new response ticker widget, which has an updated configuration panel.

Delayed Start Workflow Setting

Last modified: July 5, 2023

A new “Workflow Settings” area within the workflow editor will allow users to predefine quiet hours when the workflow should not run. When a workflow is in quiet hours, any non-timer-based event triggers will not begin the workflow. The workflows triggered during this time will be saved to run later when the quiet hour period has ended.

To learn more about this feature release click here.

EX25 for Healthcare XM Solution

Last modified: June 7, 2023

This scientifically-based solution measures 6 KPIs of the modern employee experience in healthcare, as well as the 25 topics which drive it.

Standard Deviation for Widgets

Last modified: June 7, 2023

This update adds standard deviation as a new metric to widgets that support aggregation such as the number, gauge, line, bar, pie chart, and table widgets. This metric will be available on all XM dashboards.

Self-Service SSO: OAuth2

Last modified: May 3, 2023

This feature allows admin users to configure their own Single-Sign On connection through the Identity provider OAuth2 within the Qualtrics Platform.

To learn more about this feature release click here.

EX for K-12 Education XM Solution

Last modified: May 3, 2023

This XM solution contains the pre-built content of the EX25 for K-12 methodology in an engagement project type, including:

Survey
Message
Dashboard
Guided action plans

Allow Division Admins to Manage Approval Rules

Last modified: May 3, 2023

This update allows Brand Administrators to delegate the creation and management of project approval rules to Division Administrators, who can create rules that operate at the division level.

To learn more about this feature release click here.

Multi-Workspace Run History Extractor Task

Last modified: May 3, 2023

This update allows users to extract workflow run history log records across multiple workspaces they have access to. Currently, run history records will only be extracted from the workspace a task is run in.

To learn more about this feature release click here.

CX Program Guidance

Last modified: April 5, 2023

This update will display cards to users of CX Programs that recommend the best next steps in their CX Program. These cards have calls to action that route users to specific places in the platform to complete those tasks.

App Switcher in Top Navigation

Last modified: April 5, 2023

This feature adds an icon to the top right corner of top navigation so that users can switch between apps. For example, users can switch between their 360 portal and viewing dashboards. This will only appear if you have been given a privilege by your Admin for more than one app.

Dashboard Navigation Improvements

Last modified: April 5, 2023

This update redesigns the navigation flow in dashboards to provide the following improvements:

Reduced screen space on the top and left side of dashboards.
"Tools" and "Settings" buttons moved to top-right corner of dashboard.
Page list panel is now fully collapsable.
Expansion of page list will not cause adjustment of dashboard layout.
Addition of "Done" button for users to navigate out of the settings page.

Improved Login Experience with Email Address

Last modified: April 5, 2023

This feature will make it easy for users to log into Qualtrics not only with their username, but now either with username or email address.

View-Only Survey Editor

Last modified: March 1, 2023

This feature introduces a view-only survey editor mode for simplified collaboration.

Dashboard Export to Microsoft Word

Last modified: March 1, 2023

This feature adds the ability to export dashboard pages to DOCX. Within the Microsoft Word file, each widget is saved as an image.

Dashboard Export to Microsoft Powerpoint

Last modified: March 1, 2023

This feature adds the ability to export dashboard pages to PPT. Within the Powerpoint file, each widget is saved as an image in a slide.

360 Library Deprecation

Last modified: March 1, 2023

The 360 Library feature will be deprecated in 2022. Instead, users will be able to make copies of 360 projects, which will always be in the New status when created.

Create a Workflow From the Workflows Dashboard

Last modified: February 1, 2023

With this update users can create a new workflow from the workflows dashboard.

To learn more about this feature release click here.

Export Full Content of Table Widgets to Image

Last modified: February 1, 2023

Currently when table widgets are exported as images (CX | EX), only the portion that is shown on screen is exported. With this update the full content of table widgets will be exported to an image.

Run History Report Extractor Task

Last modified: February 1, 2023

This feature introduces a new workflow task that allows users to schedule an automated run history report export.

Updated Record Grid Widget

Last modified: February 1, 2023

The current record grid widget is a table visualization that enables users to view and browse raw responses. This is being replaced by the new record table widget, which has an easy to use configuration panel.

To learn more about this feature release click here.

Lifecycle Import Automation for Dashboard Users

Last modified: January 4, 2023

This automation allows users to bring in participants to a Lifecycle project and automatically mark them as Non-respondents. These participants can then be added into dashboard roles using the Automatic Role Assignment feature. Together, these two features create fully automated management of Dashboard Users and their Roles.

To learn more about this feature release click here.

Automatic Role Assignment for EX Dashboards

Last modified: January 4, 2023

This feature will introduce the ability to set up rules, based on metadata, that automatically assign users to specific roles for access to dashboards in EX Lifecycle projects. These roles will control which resources each user can access.

Localized Onboarding

Last modified: December 7, 2022

New users being onboarded to Qualtrics will be given the option to set the language and time zone for their account as a first step in the new user navigation tour, enabling them to experience onboarding in their preferred language.

Line and Bar Chart Vertical Plane Interaction

Last modified: November 2, 2022

With this update users will be able to hover over line and bar chart with improved vertical interaction.

Updated Word Cloud Widget

Last modified: November 2, 2022

The new Word Cloud widget has an easy to use configuration panel, and will replace the existing Word Cloud widget.

To learn more about this feature release click here.

Quarterly and Annual Options for Scheduled Workflows

Last modified: November 2, 2022

This feature adds options for quarterly and annually occurring scheduled workflows. Currently only daily, weekly or monthly frequency is available for scheduled workflow triggers.

To learn more about this feature release click here.

Exporting Results Dashboards to Microsoft Word

Last modified: November 2, 2022

Currently users can export Results Dashboards to a PDF file. This feature allows users to export Results Dashboards to Microsoft Word (DOCX format). All widgets will be saved as images within the document.

To learn more about this feature release click here.

Updated Pie Chart Widget

Last modified: November 2, 2022

The current pie chart widget will be replaced with a a new pie chart widget.

To learn more about this feature release click here.

Select Multiple Days & Times for Scheduled Workflows

Last modified: October 5, 2022

With this update, users can select multiple days and times to execute a scheduled workflow.

To learn more about this feature release click here.

Export Dashboard Widgets to Excel

Last modified: October 5, 2022

With this update users will be able to export widget data to Excel, in addition to exporting to CSV and TSV.

Advanced Identity Resolution - Contact Deduplication with Embedded Data

Last modified: October 5, 2022

Currently duplicate contacts within XM Directory can only be merged with the fields external ID, email, phone and name. This update will allow users to also use embedded data fields when merging duplicate contacts.

To learn more about this feature release click here.

Field Selection Tab in Results Dashboards

Last modified: October 5, 2022

With this feature, users will be able to select which fields they would like generated in their default report when generating a report in Results Dashboards. Users will be able to search through all fields, as well as view the amount of fields currently selected.

To learn more about this feature release click here.

Updates to Run History in Workflows

Last modified: October 5, 2022

With this update users will be able to:

Select how many run executions are visible on each page of run history.
Add a new time filter to allow more granular control of the run executions seen within run history.

To learn more about this feature release click here.

Change Maximum Number of Tasks per Workflow from 5 to 15

Last modified: September 7, 2022

Users building workflows are currently limited to using a maximum of 5 tasks. This update will increase that number to 20, giving users the ability to create richer workflows with more functionality.

To learn more about this feature release click here.

Importing Anonymous Responses (EX)

Last modified: September 7, 2022

Users no longer have to import anonymous responses through the hierarchy tool, and can instead upload them straight to Data & Analysis.

Schedule Automated Job to Anonymize Responses

Last modified: August 3, 2022

This feature allows the Data Compliance Administrator (DCA) to anonymize the common metadata fields in survey responses and break the connection between the recipient record and the response records being anonymized. DCAs will be able to set up anonymization rules that can be started manually or scheduled to run automatically.

Expanded Free Features

Last modified: July 6, 2022

Qualtrics free accounts will begin to offer survey logic, look & feel options, and expanded usage thresholds.

To learn more about this feature release click here.

Unified Benchmark Editor

Last modified: July 6, 2022

This update contains improvements for the Benchmark Editor for CX and EX dashboards.

Pinned Widgets on Home Page

Last modified: July 6, 2022

Users will be able to pin a widget from a Survey Results dashboard or a CX dashboard to their Home Page.

To learn more about this feature release click here.

Segment Templates

Last modified: June 1, 2022

Segment templates allow users to create core segments that are valuable to track across the company. Specifically, the following segment templates will be available:

High Value: Value focused segment (transaction amount)
New: Time/Journey Focused segments (eg early/late/after-sales customers)
High Volume: Engagement focused segments (transaction count)
At-Risk: Experience-focused segments (promoters/detractors)

To learn more about this feature release click here.

xFlows Based on Segments

Last modified: June 1, 2022

Introducing the ability to create workflows based on XM Directory segments.

Onboarding Tour

Last modified: May 4, 2022

This feature will add a brief tour for how to navigate the platform (e.g., menu, account settings, help) to new users after they accept the Terms of Service. The tour will end with some general suggestions on how to get started, depending on what the user is in the product to do, and will link to a new user landing page in XM Basecamp.

Brand Admins will have the ability to disable this.

In-Product Dynamic Help Window

Last modified: May 4, 2022

In its current state, the in-product help modal is merely a landing page that provides links to support resources that take the user outside of the product and requires additional work for the user to find a helpful resource from there. Updates to the in-product help modal will provide users with curated content based on where they are on the product and allow users to search and view support pages directly in the help modal.

To learn more about this feature release click here.

Response Retention Policy

Last modified: May 4, 2022

This feature introduces the Retention Policy tab within the Admin tab. Here you can set a retention policy to automatically delete responses of a specified age.

To learn more about this feature release click here.

Well-being at Work XM Solution

Last modified: April 6, 2022

This XM solution helps individual employees, managers, and teams be at their absolute best at work. Enable every employee to better understand their well-being at work, combined with suggested actions for improvement. The fully validated Well-being at Work solution puts the employee at the center of change to drive positive productivity, engagement, and retention.

To learn more about this feature release click here.

Termination of Inactive Free Accounts

Last modified: April 6, 2022

Qualtrics will delete free accounts that have been inactive for 12+ months. If a free account owner has not logged in for 12 months, they will be notified that their account will be terminated, and their surveys and response data will be deleted in 30 days. To retain access to their accounts, users will simply need to login before the 30 days is up. Users will receive follow-up alerts at 15 days and 5 days in advance of deletion to provide ample opportunities to retain access.

To learn more about this feature release click here.

Importing 360 Responses

Last modified: April 6, 2022

Users no longer have to rely on the legacy importer to upload responses to their 360 projects.

Multi-Select Workflows for Bulk Operations

Last modified: April 6, 2022

This feature introduces the ability to multi-select a set of workflows and apply bulk operations (disabling, enabling, or deleting) in one click.

To learn more about this feature release click here.

Display Dashboards within Dashboards Projects on Projects Page

Last modified: April 6, 2022

This feature displays all the dashboards under a specific dashboard project on the Projects page. Users will also be able to see these dashboards displayed on the Recent projects list on the Home page, and be able to search for them on both the Projects page and Home page.

To learn more about this feature release click here.

EX25 XM Solution

Last modified: April 6, 2022

This XM Solution is a guided XM solution offered to EX clients using the engagement project type. The solution offers guided setup, pre-built survey content, email content and dashboard content.

To learn more about this feature release click here.

Self-service SMTP configuration

Last modified: March 2, 2022

This update introduces a credential-only extension for SMTP configuration that allows users to set up or modify a SMTP connection without the need to share credentials.

To learn more about this feature release click here.

Transaction Imports in the XM Directory User Interface

Last modified: March 2, 2022

This feature enables users to import and view transactions and groups of transactions right in the XM Directory user interface, using file-based imports.

To learn more about this feature release click here.

Flagging xFlow Event Failures

Last modified: March 2, 2022

Users will be able to receive email notifications when a workflow trigger fails to initiate an automation. Users can currently receive notifications for failed workflow tasks - this update will extend the same notification options for events.

To learn more about this feature release click here.

Advanced Identity Resolution and Consolidation

Last modified: February 2, 2022

This feature extends the capabilities of the automatic deduplication feature in XM Directory settings to allow users to configure up to three rules to consolidate the profiles across distributed imports. This will help build a comprehensive profile of a contact, allowing you to better understand your contacts and maintain good directory hygiene.

Search on Homepage

Last modified: February 2, 2022

Currently users can only see the top 6 recent projects they have accessed on the left side on the Homepage. This update adds a search box to the Homepage so users can quickly find or get to a project when they first log in without having to go to the Projects page.

DX Guided Workflow Intercept Approval Process

Last modified: January 5, 2022

This release will introduce an intercept approval process into the new guided DX workflow. In the previous iteration, the intercept approval process required users to seek approval for changes made to intercepts before they could be published and thus pushed to live code.

Display Workflow Template Catalog in Survey Projects

Last modified: December 1, 2021

Currently, when a user clicks the button to create a new automated workflow in Global Actions, the catalog is displayed, allowing the user to create a workflow from scratch or from a template. This work will add this experience to users creating workflows in a survey project context.

Mobile SDK Developer Enhancements

Last modified: December 1, 2021

Adding support for Flutter framework, Swift Package manager, and an auto notification when new versions are available.

EX Dashboard Translations

Last modified: November 3, 2021

For EX dashboards, you can now translate data mapper fields once per dashboard instead of multiple times per widget; you can also translate categories. For CX/BX/PX dashboards, you can now translate data mapper fields separately, meaning you can now translate dashboard page filters.

Workflows Sharing

Last modified: November 3, 2021

This feature introduces the ability to share workflows with other users from the global Workflows page.

PGP Encryption for File-based Data Automations

Last modified: September 1, 2021

Adding support for PGP encryption in file-based data export and import automations, which enables better data privacy.

To learn more about this feature release click here.

Person Metadata Display Logic in 360 Reports

Last modified: August 4, 2021

You can now use person metadata to limit who sees a given visualization in their subject report in the 360 portal. This allows you to add visualizations exclusive to certain groups, such as a department or location-specific table.

To learn more about this feature release click here.

Platform support for Bahasa Indonesia and Bahasa Malaysia

Last modified: July 7, 2021

Currently Bahasa Indonesia and Bahasa Malaysia were supported as languages in dashboards, tickets, 360, and surveys. We've now broadened support for these languages to include the user interface of the entire platform. This does not include native Text iQ support.

To learn more about this feature release click here.

Improvements to Engagement Dashboard Data Permissions

Last modified: June 2, 2021

Delegated permissions let you assign dashboard permissions for individuals allowed to view data outside of their hierarchy unit. After being added, delegates will appear in their assigned units in the hierarchy. Delegate responses will not be tied to the unit for reporting purposes, but the inclusion of the delegate position will aid in quickly and dynamically permissioning these employees to see the appropriate dashboard data. After adding delegates, you can assign them dashboard permissions using roles.

To learn more about this feature release click here.

Improved Response Ticker Widget

Last modified: April 7, 2021

The Response Ticker widget has been updated with improved colors and contrast ratios; better align with the mobile app; provide user context for the content and ticker value; and improved full record access.

Customizing label names

We’ve added the ability to customize the labels that are applied to the content that is in the ticker so that users don’t have to use the default labels in the fieldset. This allows editors to add context to their content, e.g., what question was asked, without exposing backend fields to the end user or needing to recache a dashboard to fix wording. Before Response ticker with no fields for editing labels

Response ticker with no fields for editing labels

After

Response ticker with fields for editing labels

Ability to apply a ticker value label

We’ve added the ability for editors to add a label to their ticker value so that consumers have context for what the ticker value represents; for example, overall sentiment or CSAT score. Consumers will see this label when they hover over the ticker value. Shows the hover label and where it can be set in the editing pane

Shows the hover label and where it can be set in the editing pane

"View full record" moved under a menu

To get ready for future improvements that will allow users to take more actions on responses they see in widgets, we’ve moved "View full record" behind a menu ( ⋯ ) that shows on each ticker card. This option will only show for users that have the “Show full response when clicked” option is enabled in the widget editing pane. Shows menu where more options are hidden

Shows menu where more options are hidden

Show ticker value on hover option is removed

In order to make the widget more accessible, the option to show value on hover has been removed from the widget editing pane. Widgets that currently have this option selected will show the ticker value by default. Before Option mentioned is in pane

After

One File for All of a Survey's Distributions

Last modified: April 7, 2021

The distribution history is a list of all the recipients in a distribution along with the current status of each survey invitation and the individual link generated for them. This downloadable history helps you determine which recipients have started the survey, which have finished, and which did not receive the invitation.

Previously, the distribution history was only available per each specific email, SMS, or WhatsApp distribution. However, due to popular request, we're now introducing the ability to consolidate all of a survey's distributions into one file, saving the time and effort needed to assess your survey's success.

To learn more about this feature release click here.

Respondent Funnel Improvements

Last modified: February 3, 2021

The XM Directory Respondent Funnel recently got two major improvements. It used to be that the funnel had to be mapped alone in its own dashboard; now it can be combined with up to 5 additional survey data sources. We also raised the tracking fields limit up to 50 fields.

New XM Program: Digital XM Solution for Commerce

Last modified: January 6, 2021

We’ve just made Digital Experience a turnkey program in Qualtrics. Now in less than 30 minutes, you can be gathering feedback from your entire website - understanding CSAT through each point along your customers’ journey, improving cart abandonment, and more.

In one program, Digital Experience managers will know the health and status of their program and have all the expert Qualtrics methodology set up and included in-the-box.

Digital Experience program - has a list of projects to the left, with survey and intercept statistics reported in the middle of the page

To learn more about this feature release click here.

Segmentation in XM Directory

Last modified: November 4, 2020

Users can define dynamic segments of contacts based on criteria to be used in various applications throughout the platform. In this version, users can manually define segments, view and manage existing segments and contacts in those segments, as well as distribute to segments through a Distribution Automation or from directly inside a survey. Sending a distribution and selecting a segment you've built to send it to

Sending a distribution and selecting a segment you've built to send it to

To learn more about this feature release click here.

Export Personal Data

Last modified: October 7, 2020

Admins can now export customer response records at scale through the Admin page. Export customer response data records (including metadata) in JSON format to respond to user’s CCPA requests quickly and efficiently, reducing administrative burden and eliminating compliance violation risks.

To learn more about this feature release click here.

WhatsApp Survey Distribution

Last modified: October 7, 2020

WhatsApp is a mobile messaging application that provides users an alternative to traditional text messaging, SMS. To help our customers reach a broader audience and increase response rates, we are partnering with Twilio (our primary SMS vendor) to enable WhatsApp functionality. By enabling WhatsApp, we take a step towards building the “ultimate listening system,” essentially opening up a new channel where our customers can capture real-time feedback from the very channel where conversations are already taking place.

To learn more about this feature release click here.

Bulk User Responses Export API

Last modified: October 4, 2020

Using the Public API and the Brand Admin's API Token, customers can submit a list of users' emails (up to 500) and download a file containing all users' responses data for the emails given. This will be helpful for businesses to fulfill CCPA access requests.

To learn more about this feature release click here.

Project Approval Workflow

Last modified: October 1, 2020

Allows brand admins to set up rules for when surveys must be approved before they can be published. Admins can configure who is required to get approval, and who can approve surveys.

To learn more about this feature release click here.

New 360 Subject Reports

Last modified: September 3, 2020

This will be a brand-new version of 360 Subject Reports, based on Qualtrics' latest reporting platform. These reports will be easier to configure, look far more modern, and contain new widgets specific to the 360 experience.

Visibility into Remaining SMS Credits

Last modified: September 2, 2020

Your remaining SMS credits can now be easily identified right inside Qualtrics, where you would go to distribute SMS distributions.

SMS credits for a whole license are also visible to brand administrators. License usage report has remaining SMS credits at bottom

To learn more about this feature release click here.

Updated Gauge Chart User Experience

Last modified: September 2, 2020

This release updates the chart styling to have accessible default color contrast ratios and consistent (minimum and maximum) typography sizing to reduce visual noise on the dashboard, especially when there are multiple charts, and for accessibility compliance. The new chart also includes updated interactive styling to reduce noise and confusion about the state of the metric. The design fills with the color that the primary metric currently resides in. For example, if CSAT is 4.3 and green represents values above 4.2, the gauge fill is colored green. When the consumer hovers on the chart, the range thresholds are revealed so that encoded data is included in the experience to help the consumer understand where they are with respect to the thresholds and their goal. This effect is to mitigate the problem that many charts have threshold ranges with 60% or more of the range represented as "red," which gives the visual impression that there is a problem when in fact the gauge sits in a "green" position. The interactive state also includes a tooltip that explains the numeric, colored threshold ranges. The hover state is displayed on export so that the threshold ranges are available in a non interactive state (e.g., PDF or print). Before:

After:

Same gauge chart, with mouse hovered over to show range in a tooltip

XM Directory Role-Based Access Control - Directory Management

Last modified: September 1, 2020

Role-based Access Control for XM Directory gives administrators control over which users have access to and management control over each directory in an organization.

To learn more about this feature release click here.

Changes to Number Chart Widget UX

Last modified: September 1, 2020

This release updates the number chart's styling to have accessible default color contrast ratios and consistent (minimum and maximum) typography sizing to reduce visual noise on the dashboard, especially when there are multiple charts, and for accessibility compliance. The new style also aligns the "Show change since" comparison with upcoming releases for benchmark comparisons, where multiple comparisons could be stacked.

XM Directory Role-Based Access Control - Directory Access

Last modified: August 3, 2020

Role-based access control for XM Directory will give administrators control over which users have access to each directory in an organization.

Dataset - Public API

Last modified: July 1, 2020

The initial version of the new Dataset Rest API will provide methods for defining a dataset, as well as read/write record level support.

Conjoint / MaxDiff Report Sharing

Last modified: May 6, 2020

Users can publicly share all the reports on their Conjoint and MaxDiff project, protected by access code. The publishing feature can be used to to save the configuration of their report, such as configured simulator options. The report will always default to the saved configuration when opened, allowing users to share a structured version of the Conjoint or MaxDiff report.

A public conjoint report where you can switch between the simulator and the general analysis

To learn more about this feature release click here.

Enable Free Accounts Deactivation

Last modified: May 6, 2020

Allow free users to deactivate their own user account through their Account Settings page.

To learn more about this feature release click here.

XM Mobile: Touch / Face ID Lockscreen

Last modified: April 1, 2020

Additional protection of customers’ data using their devices’ authorization methods when the app is sent to background.

To learn more about this feature release click here.

EX - Deprecate Legacy Response Import and Legacy Response Export

Last modified: February 4, 2020

Deprecate Legacy Response Import and Legacy Response Export.

To learn more about this feature release click here.

ExpertReview: Response Quality V2

Last modified: January 8, 2020

After the launch of ExpertReview Response Quality V1, we added all-new metrics and refreshed the look and feel based on customer feedback.

To learn more about this feature release click here.

XM Mobile app: Sign in without a password

Last modified: January 8, 2020

Enable password-less login experience in mobile apps in which users can login with just their email address. Users get the email with login link which after clicked from a mobile device logs them automatically in to associated Qualtrics account in the Qualtrics XM Mobile app.

XM Mobile App Localization

Last modified: December 4, 2019

Support for other languages than just English in the Qualtrics XM Mobile app (iOS & Android). The initial language list: English US, English UK, Spanish, French, German, Dutch, Italian, Portuguese, Brazilian Portuguese, Finnish, Korean, Japanese, Chinese (Simplified), and Chinese (Traditional).

XMD Data Isolation Phase 1

Last modified: November 6, 2019

XM Directory encrypts the contact PII (FirstName, LastName, Phone, Email, etc.) of brands that have Data Isolation enabled. This feature is available only on the new XMD Contacts Platform (COP). Only user-observable behavior change is that searching on encrypted fields (mentioned above) now only supports “exact match” comparison (“starts with” no longer supported).

Admin Dashboard - Content Engagement Report for CX Dashboards

Last modified: October 2, 2019

Content engagement report allows Enterprise admins to measure engagement with their CX dashboards. Engagement over a particular time period is measured by the total number of sessions and unique users and can be viewed at the individual page level or aggregate dashboard level. You can also export the report as a CSV for offline analysis.

BX - Brand Tracker

Last modified: October 2, 2019

Qualtrics now supports Brand Tracker projects as part of Brand Experience. This new project makes it easier than ever to create a Brand Tracker project, including dashboards, historical trends, common brand analysis tools, competitive benchmarks, and social data integration.

XM Directory Respondent Funnel

Last modified: September 4, 2019

As an XM Directory user, I can use the respondent funnel in Vocalize to calculate and visualize CX program metrics such as contact sample rate, email open rate, and survey response rate. I can also configure which embedded data fields are used to slice-and-dice the data. Note: Feature available only with assistance from Implementations and/or Partners.

Percentiles Metrics

Last modified: July 3, 2019

The Percentiles Metric is an aggregation that calculates a percentile over numeric values extracted from specific numeric fields in the fieldset. For example, querying for the median (50) or outliers in normal distributions (0.13th and 99.87th).

Filtered & Sampled Imports from EX Global Directory

Last modified: July 3, 2019

When importing participants from the global directory to Employee Engagement projects, there are new options to only import a filtered subset or a random sample of the participants from the global directory.

To learn more about this feature release click here.

ExpertReview - Response Quality

Last modified: June 5, 2019

ExpertReview Response Quality V1 helps identify poor quality including bots, cheaters, duplicates, PII and speeders.

Custom Opt Out Messages

Last modified: June 5, 2019

Custom Opt Out Messages allows users to define their own messages and translations to be displayed to contacts opting out of the organization's future mailings.

Analytics Engine

Last modified: May 1, 2019

Migration of 85% of Qualtrics fieldsets to use AE for all reporting. This means that all cache data will be stored in AE, and deprecated from RE. Analytics Engine becomes the default real-time reporting engine for the data platform.

Deprecate TLS 1.0 on Qualtrics.com

Last modified: April 3, 2019

Deprecate TLS 1.0 on Qualtrics.com

XM Workflows Integrations

Last modified: April 3, 2019

Set of outbound integrations with external SaaS Products within the Actions Platform: Hubspot, ServiceNow

iQ Platform ARS

Last modified: April 3, 2019

Storage of all Customer Data Caches in an S3-based Data Lake.

Self Service EX Dashboard Localization

Last modified: April 3, 2019

EX project admins now have a self service interface to export and import translation content to localize their dashboards.

Ticket Workflows

Last modified: March 14, 2019

Closed loop workflows are the latest addition to Qualtrics’ closed loop platform which helps activate your organization to take action on the things that matter most to your customers. The functionality included in closed loop workflows helps even the largest of enterprise organizations ensure that the right people are taking action and closing the loop with their customers in a timely and efficient manner with a fully automated system.

Data Mapper in EX

Last modified: March 14, 2019

The data mapper, which is used to map data into the EX dashboards, is getting a fresh look-and-feel. Along with a revamped interface, we will now be supporting the mapping of “Allow Text Entry” boxes, comment fields being marked sensitive, and a new multi-map UI that allows you to view a field’s mapping across all sources.

ExpertReview - Compliance Assist

Last modified: December 5, 2018

ExpertReview Compliance Assist enhances the AI-powered digital research assistant with a safety feature for Brand Admins to prevent sensitive and personally identifiable information (PII) from being collected. It provides 3 key functionalities:

For the Survey Creator, Compliance Assist provides automatic detection and warnings on questions that may potentially collect sensitive information.
For the respondents, Compliance Assist provides automatic detection of PII in their responses and real-time warnings to prevent them from accidentally submitting PII.
For the data analyst who is analyzing the responses, Compliance Assist is able to automatically detect and flag responses that have PII or other sensitive information and redact the sensitive words and phrases.

See below how an organization can easily set up their account to track and prevent sensitive information from being collected. You can find more details in our support document here. In the Admin section, the Brand Admin has complete control over what topics, keywords, and formats to check for that would constitute Personally Identifiable Information.

Survey Creators are automatically warned if they ask questions considered sensitive by their organization.

The Respondent is warned in real time if they enter information that is considered sensitive.

Sensitive information respondent warning

The Data Analyst gets notified in real time if a response contains sensitive information and the type of sensitive information. It will also automatically redact the information if the Brand Admin has configured those topics for auto-redaction.

iQ Directory - Profile & Timeline View

Last modified: November 7, 2018

The updated Profile & Timeline View enables users to see a consolidated view of a contact's profile, as well as all historical events for the contact visualized on a timeline.

Certified XM Solution for Employee Engagement

Last modified: November 7, 2018

EX project creators can now choose to start from an Employee Engagement template that will give them a preconfigured survey, dashboards and messaging for easier program setup.

EX Import People Automation

Last modified: November 7, 2018

EX users can now use SFTP import automation to automatically bring in new people data into the Employee Directory.

Product Research Solutions Pack

Last modified: November 7, 2018

XM Certified Solutions for Product Research.

iQ Directory - Multiple Directories

Last modified: October 3, 2018

With Multiple Directories, organizations can maintain multiple fully independent contact directories. This gives large enterprises the ability to control access from business unit to business unit.

EX Question Widget

Last modified: October 3, 2018

EX Dashboards will have a new "Questions List" widget.

EX Heatmap Widget

Last modified: October 3, 2018

EX Dashboards can now include Heatmap visualizations, which provide an efficient way to quickly identify high points and low points across the org or demographic groups.

On-demand Data Deletion

Last modified: September 3, 2018

A convenient way to delete personal data of an individual via UI or public API.

Group Flow Elements

Last modified: July 11, 2018

This feature enables better organization of Survey Logic.

Audit Service Public API

Last modified: July 11, 2018

A set of public API endpoints that allow administrators to retrieve details about activities recorded in the Audit Log.

Experience Management Platform-wide Login Service

Last modified: July 11, 2018

A single login service used for all elements of the Experience Management platform, so that login experience is the same and no user has to log in multiple times for multiple XM Products.

Third-Party FedRAMP Security Certification

Last modified: July 11, 2018

The Federal Risk and Authorization Management Program (FedRAMP) is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. FedRAMP is commonly recognized as one of the most stringent security accreditations globally.

Data Filtering Service

Last modified: July 11, 2018

EX Projects now have an improved security model covering dashboards visible to users / roles.

Full 360 Product Integration into the XM Platform

Last modified: February 7, 2018

The Qualtrics 360 product is now completely integrated into the XM Platform. With the integration users can run their 360 programs along with all of the other Qualtrics solutions out of a single account. The entire interface has also been redesigned to provide a beautiful and delightful user experience throughout. For more details on the following improvements with the XM Platform integration please see the What’s New in 360 in XM page. Click here to view support documentation on this feature.

Brand new Participant Portal with improved user navigation and workflows
Fully localized admin interfaces
Survey and message libraries
Expanded survey options
End of survey options
Response viewer and editor
Project sharing and collaboration

Search for User Roles

Last modified: February 7, 2018

When adding users to CX dashboards or managing roles, Qualtrics now allows searching through a list of roles to make it easy to find the role you are looking for. The list is also sorted alphabetically. Click here to view support documentation on this feature.

API OAuth for Non-Interactive Apps

Last modified: February 6, 2018

A Qualtrics Brand Admin can build a script to access the Public API with a secure token which expires and can be refreshed programmatically - as opposed to the current X-API-Token which doesn't get refreshed.

Website Feedback Accessibility Enhancements

Last modified: January 3, 2018

Qualtrics has added improved accessibility support for website feedback creatives. Visitors to websites with website feedback deployed, now have the ability to use keyboard-only navigation to interact with elements of a creative that is displayed when an intercept is triggered.

For example, on a PopOver creative, users can now use the Tab key to move between elements and use the Enter key to “click” elements of a creative (e.g., Submit Button, Cancel Button).

Beyond these updates, additional accessibility functionality can be achieved by following the HTML code samples provided here.

XM Navigation and Project Creation

Last modified: December 6, 2017

The Qualtrics Experience Management platform is now reflected in the projects list and create project workflows. Users can now see all their projects from every XM category clearly marked in one location. Most of the functionality on the projects list remains familiar, but with a refreshed look and feel. XM projects

Creating a project now shows all of the projects users have access to by XM category. These include options to start from scratch (i.e., “blank” projects) or utilize a project template that provides a valuable starting point with a project ready for data collection. These templates can save users dozens of hours of setup time while providing expert solutions for common research use cases. CX projects

Public API v3.14.5

Last modified: December 6, 2017

Public API v3.14.5 was released on November 17, 2017. This release included the following changes:

V3 Get Contacts Import should return contact information that failed to import after status = complete.
API create contact character limit (XM Platform Contacts) is no longer 6000 characters.

The public API v3.13.3 was released on October 31, 2017. This release included the following changes:

Users can now create distribution links for a transaction batch. Example Usage: https://api.qualtrics.com/docs/generate-transaction-batch-distribution-links
Users can now list the links for a set of distribution links created for a transaction batch. Example Usage: https://api.qualtrics.com/docs/list-transactional-distribution-links

Public API v3.13.0

Last modified: November 1, 2017

Public API v3.13.0 was released on October 20, 2017. With this release, users can now get transaction data from the get transactions in a transaction batch api by using a query parameter of “withDetails”. Example Usage: https://api.qualtrics.com/docs/get-transactions-in-a-batch

Public API v3.12.0 was released on October 13, 2017. With this release, users can now insert embedded data into a survey flow from the API. Example Usage: https://api.qualtrics.com/docs/insert-embedded-data-fields

Additionally, the Email Task in Actions page got a few useful upgrades:

Ability to add multiple email addresses in the TO: field in Email task
Ability to send immediately or ‘send after’ x hours
Ability to view Source in the message box

Public API v3.11.0

Last modified: October 4, 2017

Public API v3.11.0 was released on October 03, 2017. With this release, users can now get contact email and response history at a directory and mailing list level.

Example Usage: https://api.qualtrics.com/docs/get-contact-history
Example Usage: https://api.qualtrics.com/docs/get-contact-history-in-mailing-list

The public API v3.10.0 was released on September 22, 2017. This release included the following changes:

A timezone parameter has been added to the create and update user API.
Brand permission data will now be obtained from Authorization Service.

Additionally, the WebService task is now generally available. Web service task

Multifactor XM Platform Authentication

Last modified: September 6, 2017

For increased security, users and administrators can choose to use multi-factor authentication for Qualtrics logins.

Public API v3.8.0

Last modified: August 2, 2017

Public API v3.8.0 was released on July 17, 2017. This release included the following changes:

The Share Survey endpoint has been added to the V3 API, which allows a user to update a surveys collaboration permissions between users in a brand. Example Usage: Share Survey
The Copy Survey endpoint has been added to the V3 API, which allows a user to copy a survey to the same user or another user. Example Usage: Copy Survey

In Preview

These features are out to users enrolled in the Qualtrics Preview Program.

Interested in the Qualtrics Preview Program? You can sign up here!

Collection & Conversations

Autocomplete

Last modified: May 1, 2019

The Auto Complete feature is taking a very common user experience and applying to the context of survey taking. Auto-complete is also referred to as text search, incremental search, inline search, instant search and several other variants. The most simple explanation is that when a user types one or more characters into a text entry input, a list (commonly a set) of options is presented as discrete choices that can be selected. The selection of a choice(s) can then trigger other user flows like automatic redirection of the experience or simply a reflection of a state that may be persisted to a more durable persistence layer (like a survey response on page submission). In our use case it simply binds the choice value to the question state which gets persisted when the page is submitted.

Action & Improvements

On the Spot Rewards

Last modified: July 5, 2023

This update will allow CX teams to operationalize and streamline celebration activities through Qualtrics. Instead of manually finding information to share and celebrate their teams, admins will be able to do this automatically through Qualtrics to drive engagement with frontline staff.

Integrations

Shopify POS Integration

Last modified: June 7, 2023

Qualtrics’ Shopify integration will enable post-transaction surveys for an array of merchants. It is specifically designed to collect feedback from customers following online or in-store purchases via Shopify, and populate XM Directory with contacts and Shopify transactional data.

Platform Technology

Employee-Led 360 Projects

Last modified: September 6, 2023

This new 360 Project Type allows employees to initiate 360 Feedback (via opt in) when they want. The Project Administrator will define the feedback topics and the number of days feedback givers will have to provide their feedback, but it will then be up to employees to define:

If they would like to get 360 Development Feedback.
When they would like to get feedback at the time which suits their development plans/goals.
Who they would like to get feedback from.

EX Pulse for Managers

Last modified: August 2, 2023

This feature is the second major release for the new EX product offering dedicated for pulsing employees. This release includes major features that will be added to the EX Pulse Program, including organizational hierarchies and question rotation.

To learn more about this feature release click here.

In Development

Take a peek at what’s on our roadmap.

Collection & Conversations

Restrict From/Name/Reply-To in Emails

Last modified: March 6, 2024

Currently, you can not set up restrictions of Email From Address, From Name, and Reply-To when composing emails.

This update introduces a self-service method of restricting From Email, From Name, and Reply-To by brand admins that would be possible to use when composing emails across all product lines.

Frontline Feedback Deprecation

Last modified: February 7, 2024

Frontline Feedback is a feature that allows people to post things, such as feature suggestions or customer problems, and have others search or vote for them. This feature is being deprecated by the end of 2024.

To learn more about this feature release click here.

360 Evaluation Count Limit

Last modified: September 6, 2023

This update adds a new button to the 360 Participant Options tab that allows admins to specify a maximum for the number of evaluations a single evaluator can be nominated for. For any number specified in this limit, further nominations will automatically be rejected by the system.

SSO Authenticators for 360 Projects

Last modified: June 7, 2023

This update introduces the ability to add SSO Authenticators to 360 projects. This will work for individual links that are sent out to evaluators for survey taking purposes outside of the Participant Portal, and adds increased authentication protection for individual links.

Receipt Scan Question Type

Last modified: July 6, 2022

This new question type leverages device camera/scanning capabilities to input transaction metadata (Ex: TransactionIDs) into the survey flow.

The transaction IDs can be used to decode (1) what the end customer purchased and (2) drive the survey logic + questions presented to them in the post transactional survey.

CX Relationship Health Collection

Last modified: June 1, 2022

This update introduces a CX Relationship Health Collection within the catalog that:

Summarizes the methodology and expected outcomes of a Relationship Health program.
Recommends the appropriate catalog solutions that support this use case.
Provides additional information to improve the program including thought leadership content, applicable integrations, and guides for setup of specific capabilities (i.e. XMD and TextIQ.

Mentions in Frontline Feedback

Last modified: February 3, 2021

We will be adding the ability to @mention other users in Frontline Feedback, enabling feedback providers/ commentators to easily assign feedback and action items.

Analysis & Decisions

EX Employee Comment Summaries for Large Teams

Last modified: May 1, 2024

For managers & leaders, it can be time consuming to read all open ended comments. Comment Summaries (powered by AI) create anonymized summaries of text comments for teams of any size. This allows managers to get a simple overview of top themes mentioned by their teams and a summary of comments from those themes.

To learn more about this feature release click here.

Coaching Assistant

Last modified: May 1, 2024

This feature will automatically generate coaching recommendations for agents pertaining to individual calls or thematically at the agent level. This provides inputs for manager as they prepare and administer 1:1s with their direct reports.

Custom Metrics for Candidate Dashboards

Last modified: May 1, 2024

With this update, you can create custom metrics for Candidate Experience dashboards. This allows the use of respondent funnel and other custom use cases directly in candidate dashboards without having to make a separate CX dashboard.

Candidate Experience Benchmark

Last modified: May 1, 2024

The Candidate Experience benchmark allows EX organizations to compare the performance of their candidate program against global norms.

Quick Benchmarks - CX Dashboards

Last modified: May 1, 2024

Configuring benchmarks can be a time consuming and confusing process, particularly for users who create many benchmarks, like common healthcare patient experience use cases. This feature streamlines adding benchmarks to CX dashboards for both simple and complex use cases.

To learn more about this feature release click here.

Updated Benchmark Widgets

Last modified: April 3, 2024

Healthcare customers make heavy use of benchmark data to run their business. Widgets within EX Dashboards have optimized design for visualizing benchmark data. With this update, the following EX widgets will be created in CX dashboards, allowing for improved visualization of healthcare benchmark data.

Contact Center Frontline Portal

Last modified: March 6, 2024

This streamlined application for Contact Center Managers and Agents creates a single point of information for everything in the XM brand. Frontline teams can access Conversation Analytics (Discover), Surveys (Engage), Tickets and even Praise and Recognition all in one view.

Course Evaluations

Last modified: March 6, 2024

This update makes Course Evaluations available to all customers.

Engagement Summary and Participation Summary Widget Updates

Last modified: November 1, 2023

The user interface of the Engagement Summary and Participation Summary widgets on Printed Reports has been updated.

Updated Engagement Summary Widget in EX Dashboards

Last modified: November 1, 2023

Updates to the Engagement Summary widget in EX Dashboards include improved dynamic translations, benchmarks and WCAG 2.1 AA compliance.

To learn more about this feature release click here.

Multiple Datasets per Dashboard

Last modified: June 7, 2023

With this update, users will be able to display and analyze multiple datasets within the same dashboard. This will allow users to create more comprehensive and efficient dashboards.

Self Reflections Included in 360 Response Rates Widget

Last modified: May 3, 2023

This update will allow the Response Rates widget on 360 Dashboards to include self reflections in the displayed data. This change will first only apply to new 360 projects, and this option will be added to previously created projects later.

Digital Experience Analytics: Linking Sessions with XM Directory

Last modified: May 3, 2023

Linking sessions captured through digital experience to XM Directory will allow customers to drill down into segments on Digital Experience Analytics dashboards, understand which known user is associated with a given session, and enrich contacts with digital-related transactions. This will give customers the ability to understand and act on Digital Experience Analytics signals at a per person level.

Dashboard Periodic Data Update Indicator

Last modified: April 5, 2023

This update introduces a new freshness indicator to some Qualtrics dashboards to show users how recently the data being displayed has been updated. The purpose of the freshness indicator is to provide transparency and context to help users understand the relevance and accuracy of the information they are viewing.

Date Breakout in Response Rate Widget (EX)

Last modified: October 5, 2022

This feature is an update to the Response Rates widget that allows users to break out response rate data by date. This enhancement allows users to see trends in response rates over time.

To learn more about this feature release click here.

Action & Improvements

EX Personalized Recommendations

Last modified: May 1, 2024

With this update, recommendations will suggest to a manager what needs to be done to improve in areas with low scores or negative comments. There will also be information about why a recommendation was suggested, and how to apply that recommendation in real life.

Generate Test Responses for EX Projects

Last modified: April 3, 2024

This tool will allow you to generate test responses within EX projects, including Engagement, Pulse, Lifecycle, and Ad Hoc. This tool will be accessed through the survey tools menu.

Review Responses in Tickets

Last modified: February 7, 2024

This update allows you to respond to online reviews for ORM customers via tickets.

Load XM Data to Discover

Last modified: February 7, 2024

This update allows users to load XM data into Discover using Workflows.

Participant Portal: Project List

Last modified: November 1, 2023

The refreshed Participant Portal introduces an improved user experience and an accessible mobile interface.

The new project list has an improved look & feel for a streamlined user experience and meets WCAG 2.1 AA accessibility compliance. Additionally, users have the ability to archive old 360 projects so they won't appear in participants' list once the project is too old.

Agent Assist Agent Groupings

Last modified: October 4, 2023

This update allows you to group agents by different skill levels, regions, focus areas and more. This also allows you to provide support for agents based on personalized needs.

CX Guided Action Planning

Last modified: July 6, 2023

This update allows you to dynamically recommend action plans for your frontline team based on their individualized performance and the company's industry. Inspired by our EX Guided Action Planning product, we are unlocking this capability for CX frontline teams to leverage in Contact Centers, Healthcare, Retail and more!

New Color Palette for Qualtrics Social Connect

Last modified: February 1, 2023

Social Connect users can now view a preview of our new color palette. This new look and feel improves readability and accessibility.

To view the linked resources you’ll have to authenticate into your Social Connect account.

Customize Ticket Workflows to Remove Weekends

Last modified: February 1, 2023

This update allows users to customize ticket workflows to better fit their ticket service level agreements (SLAs). For example, users can remove Saturday and Sunday from ticket workflows so weekends are not included in ticket SLAs.

To learn more about this feature release click here.

Frontline Manager Assist for Locations

Last modified: November 2, 2022

This update provides mobile first, simplified access to XM data and insights targeting desk-less frontline managers. Brands can leverage this experience to drive CX program engagement for desk-less frontline staff.

Google ID Extractor Workflow

Last modified: November 2, 2022

With this new workflow task, users can select a Google account to import locations from. Location data can also be extracted from Google Business Profile API and saved to a new CSV file.

This allows customers to use the LocationIDs from their Google Business profiles as location identifiers within Qualtrics.

Dataset Record Triggered Workflows

Last modified: August 4, 2021

Adding the ability to trigger workflows based on new data. This will simplify the ability to trigger workflows based on similar fields across multiple surveys, or the update of transactional data.

Integrations

Tripadvisor Integration for Soliciting Reviews

Last modified: February 7, 2024

This feature introduces a direct integration with Tripadvisor, allowing customers to solicit Tripadvisor reviews for their business.

Deprecation of Marketo 'Multiple Activities' Plugin

Last modified: October 4, 2023

The ‘create multiple activities’ feature work is being deprecated, and it will be removed from the plugin selector in the Marketo workflow task.

To learn more about this feature release click here.

Teams Distribution for Lifecycle Projects

Last modified: October 4, 2023

With this update, Teams distribution is now available in Lifecycle projects. Admins will be able to set up recurring distributions directly to participants through Microsoft Teams for always on programs, such as Onboarding, in order to improve response rates.

Epic Integration

Last modified: June 7, 2023

This update introduces a native EMR integration with Epic. The key tenets to this integration are:

Easy and flexible event based integration that brings in HL7 events in near real time.
Synchronized patient data between Epic EMR & XM Directory.
Qualtrics generated insights are readily available in Epic EMR instances, so Healthcare Providers can consider patients’ experience score as a part of providing treatment.

ArcGIS Integration for Public Sector Location Mapping Use-Cases

Last modified: May 3, 2023

Governments use GIS software in a growing number of contexts including but not limited to: mapping, accident analysis, urban planning, Public Health analysis, environmental impact analysis, disaster management and many others. Surveys are commonly used to collect location based data from users. This update will offer seamless integration with ArcGIS to support Public Sector Location Mapping Use-Cases.

Adobe Experience Platform Integration - Qualtrics Destination

Last modified: February 1, 2023

Adobe Experience Platform enables organizations to centralize and standardize customer data and content from any system to apply data science and machine learning. This integration allows customers to send AEP data to Qualtrics to enhance their XM directory and XiD profiles.

Valid Domains for Web Service Task in Workflows

Last modified: April 6, 2022

This feature will allow Brand Administrators to define what external domains are allowable to connect and communicate with from the Web Service Task in Workflows. Brand Administrators can choose to allow all domains, or they can restrict usage to specific domains or a sub-set of domains.

Platform Technology

XM Solution: Ad Tracking

Last modified: May 1, 2024

This BX XM Solution measures the awareness and impact of ads or campaigns over time, for both the client brand and key competitors.

Reporting on Evaluation Outcomes for Workflow Logic Conditions

Last modified: May 1, 2024

It is currently not possible to view how different workflow logic conditions are evaluated when workflows run, which can hinder troubleshooting and cause a lack of understanding why some tasks ran or didn't run. This new feature introduces a new view showing how each logic condition was evaluated after a workflow runs. Being able to understand how logic conditional statements were evaluated will make overall workflow runs, successes, and failures more transparent, and decrease the need to look through the workflow run history.

Respondent Funnel Dataset in Dashboards

Last modified: May 1, 2024

This feature will allow you to publish the respondent funnel dataset using the dashboard setup page. Once the respondent funnel dataset is published, it can be used in dashboards, including to perform data joins or unions using the data modeler or data mapper. This enables more data filter and transformation capabilities for the respondent funnel dataset.

To learn more about this feature release click here.

AI Dashboard for CX Locations

Last modified: April 3, 2024

This update introduces an XM Generative AI solution using GPT to enable summarization, action planning, and better understanding of dashboard data within CX Dashboards.

Dashboard Storytelling Phase 2

Last modified: March 6, 2024

With the data storytelling features, dashboard builders can create compelling dashboard visuals that are easier to read and understand. This phase focuses on improvements for editors, as well as widget height adjustment.

Audit Logging for Brand Admins

Last modified: March 6, 2024

This update gives brand admins access to a much broader range of audit events than were previously available. It also provides better ways to search for audit log events and the ability to export events to a file.

To learn more about this feature release click here.

XM Directory Natural Language Search

Last modified: March 6, 2024

With this update, directory users can use natural language as search criteria to look for contacts and/or transactions. You can input any criteria without having to understand the data and fields within the directory or learn about filter operators available in the platform.

AI Recommended Segments

Last modified: March 6, 2024

Segments within XM Directory allow organizations to easily define customer cohorts based on demographics, needs, priorities, common interests, and other psychographic or behavioral criteria. AI recommended segments leverage artificial intelligent to evaluate XM Directory data and create 5 industry-specific segments for personalizing at scale.

2 Step Email Opt-out for Contacts

Last modified: February 7, 2024

Currently, there is no way to prevent email scanning bots from using unsubscribe links, causing recipients to involuntary opt-out of XM Directory distributions. This feature updates the opt-out page to a 2-step confirmation experience. The new experience will decrease involuntary opt-out because of bot scanning and prevent losing the audience of future surveys.

Self-serve Online Panel

Last modified: February 7, 2024

This update offers a self-serve panel option to recruit 3rd party panels for your moderated and unmoderated studies. This feature offers a seamless recruiting experience within Qualtrics to allow you to recruit, screen, conduct studies, and analyze results all in one place.

Editable PPTX Exports

Last modified: February 7, 2024

This update introduces the ability to export editable PowerPoints (in PPTX format) for rich text, line, horizontal/vertical bar, and table widgets within Results dashboards and BX dashboards.

cURL Import for Web Service Task Configuration

Last modified: February 7, 2024

This update reduces the level of effort required to configure the existing Web Service Task by building a mechanism for you to import a cURL command example (often provided by public API web pages) to be used as the foundation data elements to auto-populate the different task configuration fields.

Multiple Time Periods for Workflow Delayed Start

Last modified: February 7, 2024

This update adds the ability to schedule multiple time periods with delayed start after being triggered. Currently, each workflow can have a single time period scheduled with delayed start. Delayed start schedules for workflows are helpful for things like:

Scheduled downtime/maintenance of services
Night time or weekend closed hours

Importing Third Party Surveys to XM Directory Contact History

Last modified: January 3, 2024

With this update, when users import a non-Qualtrics survey to XM Directory, the survey event will be included within XM Directory contact history. With that, contact frequency rules, contact history and statistics will include the event, providing a comprehensive view of all survey touch points.

Map Widget

Last modified: January 3, 2024

This new CX widget will allow dashboard users to visualize their data geographically, both using regions and location pinpoints (latitude/longitude).

Dashboard Usage Report

Last modified: December 6, 2023

With this update, brand admins can now incorporate dashboard user metadata, such as a user's location or job title, into the content engagement report to better understand how dashboards are being utilized. This data will be available to dashboard project owners for the dashboards that are in their project. This report can be accessed within the dashboard admin tab.

Generative AI Assistance for Configuring the Web Service Task

Last modified: October 4, 2023

The Web Service Task allows you to integrate with 3rd party APIs and services from a workflow. This requires you to configure fields and and body payloads that can sometimes be intimidating to less technical users. This update leverages Generative AI to consume and understand the API interface documentation for 3rd party APIs so that it can generate a large portion of the Web Service Task based on your description and intent for integration.

To learn more about this feature release click here.

Workflow Failed Event & Trigger Condition Reporting

Last modified: October 4, 2023

This update to workflows adds event trigger details and shows how condition logic was evaluated at workflow runtime. These details are important for understanding and troubleshooting why a workflow did not run or was executed with unexpected behavior.

Rich Text Editor Dynamic Text

Last modified: October 4, 2023

The introduction of dynamic text to the rich text editor widget brings increased customizability and decreased maintenance to dashboards. You will now be able to dynamically pull in data to widgets - including today's date, response counts, metrics, datasource metadata, and more.

BX Dashboard Export to Powerpoint with Native Charts

Last modified: October 4, 2023

Currently, BX dashboards can be exported to powerpoint with static images of the widgets in the dashboard. This feature adds the corresponding native powerpoint charts for the supported widgets instead of the static images.

Moderated User Testing / In-Depth Interview

Last modified: October 4, 2023

Moderated User Testing / In-Depth Interviews allows you to conduct a live moderated session with respondents remotely through the Qualtrics platform. In the first version of the feature, you can enter the day and time you would like to schedule the session, and a link to a videoconference session will be created for you that you can share with respondents. In the next iteration, you will be able to manage booking and appointments directly in Qualtrics platform.

Insight Widget

Last modified: October 4, 2023

The Insight Widget is a new widget that provides every dashboard viewer a text summary of the entire dashboard using AI. This is especially valuable for frontline workers without much analytics experience and users using screenreaders.

XiD Highlights within XMD Profiles

Last modified: September 6, 2023

This feature enhances XM Directory contact profiles with user defined highlights. These highlights are aggregations of filtered interactions that the contact has with the brand, based on business requirements such as customer lifetime value or total spend. This provides an experience indicator while reviewing the profile.

Automatic Role Assignment for EX Org Hierarchies

Last modified: September 6, 2023

Automatic role enrollment allows you to create rules that will automatically update roles with the correct list of users based on the user's status in the hierarchy and associated metadata.

Dashboard Auto Translations

Last modified: August 2, 2023

This update introduces dashboard translations powered by AI. This will reduce the effort spent manually translating dashboards.

AI Assist for EX Engagement Programs

Last modified: August 2, 2023

This XM Generative AI solution uses GPT to enable summarization, action planning, and better understanding of dashboard data in EX Dashboards.

Updated Email Experience for Employee Engagement and Ad Hoc Employee Research

Last modified: July 6, 2023

This update introduces a new user experience for email within Employee Engagement and Ad Hoc Employee Research projects. This new email experience is consistent with the SMS experience.

Transaction Support for EX Pulse and Lifecycle

Last modified: July 6, 2023

This feature set adds transactions to the EX Pulse and Lifecycle project types. Transaction support will allow for better support for multiple responses, allow users to view all of the historical metadata information for previous eligibility events, and support the Response Rates and and Participation Summary widget for multiple response use cases (so percentages will no longer go over 100%).

Widget Configuration Migration

Last modified: May 3, 2023

This feature will allow dashboard editors to opt-in to migrate their widgets to the newer and more improved versions of our widgets through the configuration panel. The feature will also include the ability to revert transformed widgets to the previous version if desired.

XM Directory & XM Discover

Last modified: May 3, 2023

This update creates out-of-the-box XM Directory enrichments leveraging XM Discover functionality to provide users the opportunity to understand what emotional experiences occur in interactions and group profiles, and take action on those experiences.

Improvements to Email for Engagement and Ad Hoc Projects

Last modified: May 3, 2023

This update introduces a new email experience for Employee Engagement and Ad Hoc Employee Research projects that is consistent with the SMS distribution user experience. Support will also be added for more distribution types, including the ability to generate and distribute using a QR code and the ability to generate and export links for EX Participants.

Location Selector + Google Maps

Last modified: March 1, 2023

This update introduces the Location Selector Question type, which enables a Google Maps widget. Respondents will be able to see their searched locations displayed in the Google Maps UI, and can select their location using the map.

To learn more about this feature release click here.

New Users Page Within Admin Tab

Last modified: February 1, 2023

The new Users page has been redesigned with a new user interface. It also allows bulk user operations via file upload, as well as the ability to export a list of users based on filters.

To learn more about this feature release click here.

Dynamic Segments in Near-Real-Time

Last modified: December 7, 2022

This update introduces dynamic updating of segments in near-real-time. As soon as a contact's attributes update, the segments the contact belongs to get updated. This allows for in-the-moment feedback requests, agent follow-up, pause of existing programs, and journey orchestration.

To learn more about this feature release click here.

NPS Question for EX Projects

Last modified: August 3, 2022

With this feature the NPS question type will be added to EX surveys (Engagement, Lifecycle, and Ad Hoc), as well as EX widgets (Scorecard, Question List, and Engagement Summary).

To learn more about this feature release click here.

Deprecation of Distribution Reporting

Last modified: April 6, 2022

Distribution Reporting will be deprecated in 2022 and existing brands will be moved to XM Directory Respondent Funnel.

To learn more about this feature release click here.

Workflow Run Priority Settings

Last modified: February 2, 2022

This update creates workflow task SLA tiers. Users will be able to purchase credits for executing some/all of their workflows faster based on available credits. Once these run out, standard SLAs will apply.

PGP Encryption for File-based Imports and Exports

Last modified: February 3, 2021

The purpose of this feature is to enable PGP encryption to allow for more secure file-based imports and exports.

The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason.

XM Product Roadmap

Intercept Targeting based on Frustration Signals

Customer Journeys in CX Program

Social Connect: bit.ly available as a custom integration

360 Participant Portal - Hide Evaluations Option

Hiring Manager XM Solution

Digital Experience Analytics

Email Trigger in Workflows

Consistent SMS Experience in Survey Projects

SMS Task in Workflows

Qualtrics Social Connect: Upload Facebook Videos Up to 1 GB in Size

Qualtrics Social Connect: Option to Block Users on Youtube

B2B Digital Channel Accelerator

Advanced Theming Capabilities for Intercepts in the Mobile SDK

XM Discover: Qualtrics Inbound Connector Improvements

XM Discover: Run Date Range in the Job Status Window

Pulse for HR and Senior Leaders

Agent Assist

Exit Feedback Solution

Bring your own Vonage and MessageBird accounts for SMS distributions

Qualtrics Inbound Connector: Support for Qualtrics Engage Ticket Data

Ad-Hoc File Upload Connector: Options Menu

Social Connect: DKIM/DMARC Email Signatures Available

Social Connect Interface Updates

Upload Data Option Removed from XM Discover Designer

Frontline Reminders Widget

Qualtrics Social Connect: Gominga Service Details Available in Mention Object When Using Webhooks or API

XM Discover: Salesforce Connector Support for Salesforce SMS Text Data

XM Discover: Historical Job Runs Available After Job is Deleted

Bring your own MessageMedia accounts for SMS distributions

Industry Solution for Corporate: Retail Banking for Banks & Credit Unions

Coverage of Additional Review Sources in Qualtrics Social Connect

XM Discover: Set Schedule for Jobs Previously Configured as One-time Pulls

XM Discover: Display Partial Success Status in File Connectors

Diary Studies Solution

SMS Time Window for EX Distributions

Slider Question Type Support in Simple Layout

Opt-out Link for SMS Distributions (EX)

CC/BCC on an Email Task

Email Distribution Error Messages

Survey Link Expiration Date for SMS in XMD Automations

Automatic XM Directory Contact Creation from Digital Intercepts

Audience Management v2

Time window for SMS distributions

Templated Themes for Website Intercepts

ETX Service Desk Experience XM Solution

Frontline Feedback: Workflow Field Mapping

Google Data Layer Targeting for Website Feedback

SMS Reminders in EX

Audience Management

SMS distributions for Employee Lifecycle

Soliciting Corporate Reviews from Surveys

Soliciting Google Reviews from Surveys

Infobip Available as an SMS provider

Transactional batch distributions in XMD

Redesigned Survey-Taking Experience

SMS for Employee Engagement and Ad Hoc Employee Research

Integrate with Link Mobility and Sinch LiveLink 365 accounts to send SMS distributions

Adobe Analytics Integration Update

Opting out of an SMS Distribution

Anonymous links

SMS Survey link expiration (API only)

Sending SMS from Multiple Alphanumeric IDs

Consistency in EmployeeXM Project Activation

XM Directory Contact Frequency and Segment Targeting for Mobile App Feedback

Dedicated Phone Numbers for Advanced SMS Capabilities

Response Summary Enhancement in Email Task

Alphanumeric Sender ID for SMS (Text Message) distributions

Multiple Intercept Support for Mobile SDK

Frontline Feedback Form Editor

Mobile Embedded Feedback

SMS & WhatsApp Messages Pricing

Distribution History Improvements

SMS Opt-in Compliance Guidelines

Deletion of Over Quota Responses

360 Round Robin Improvements

Single Page Application Support for Website Feedback

Use Your Own SMS Provider

Simple Chart Widget Improvements

Distributing Surveys in Microsoft Teams