An experience platform to immediately surface patient and member friction—and guide frontline teams in-the-moment to close experience gaps.
Drive proactive organization-wide improvement—across care journeys, processes, and teams to deliver superior experiences, all while achieving regulatory and security requirements.
Adrienne Boissy
MD, MAChief Medical Officer
A healthcare industry pioneer, Adrienne envisions an integrated patient and employee experience in healthcare powered by empathy, technology, co-design, and evidence-based research. She publishes extensively on the future of experience design and metrics that matter in humane experiences of health. She is a practicing neurologist and the former Chief Experience Officer of the Cleveland Clinic.
Denise Venditti
DNP, MHA, RN, FACHE, CPXP, LSSBBPrincipal Industry Advisor, Healthcare
Dr. Venditti brings over 25 years of healthcare experience with expertise in patient experience, nursing leadership, quality improvement, and change management. Prior to Qualtrics, she served as a Consulting Director for Vizient, as well as the VP of Patient Experience for the Geisinger Health System.
Richard Shwartz
Life Sciences Industry Practice Lead
For over 30 years, Richard has been focused on optimizing healthcare experiences for patients, clinicians, and the people surrounding and supporting them. He has worked within life sciences organizations, WebMD/Medscape, consultancies, agencies, digital health, and technology solutions that support our journeys from illness to wellness. Richard is passionate about “Experience as a Medicine” and helps organizations understand, adopt, implement, and deliver value through experience management.
Jenny Borst
Head of Healthcare Regulatory and Services
Jenny has spent over 20 years building operational infrastructure and customer success teams, focused on partnering with large complex healthcare payor and provider organizations to support Regulatory CAHPS programs aimed to improve the patient experience.
Learn more about the solutions:
Patient Experience
Employee Experience
Contact Center Experience
Digital Experience
Integrating with your EMR
Browse our solutions:
Patient Experience
Employee Experience
Contact Center Experience
Digital Experience
Our regulatory program experts work with customers to identify all program needs such as CAHPS and Magnet, design an implementation strategy, and ensure compliance of all regulatory programs. This is done in alignment with real-time insights to guide customers toward actionable data to improve outcomes and maximize value-based purchasing.
BENCHMARKS
MAGNET
CAHPS
Ability to offer all regulatory programs:
XM Knowledge Base
