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2023 HEALTHCARE EXPERIENCE TRENDS REPORT_

Exceed patient and employee expectations with empathy

Now more than ever, people expect modern, human-centered experiences from healthcare organizations – making experience management vital to your success in 2023. This reality comes to light in our latest global research, where we spoke to 10,000+ patients and employees to find out what they expect from healthcare leaders in the months ahead. The resounding answer? Exceeding expectations starts with operationalizing empathy.

In this report, you'll learn:

  • How to ensure patients feel heard by, connected to, and trusting of your organization
  • What you can do to show up for your employees – where it really matters
  • How to provide human-centered healthcare experiences at scale

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