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GOVERNMENT EXPERIENCE MANAGEMENT

Build community engagement and improve public trust with the
#1 experience platform

Design more inclusive and effective services, programs, and policies
with XM. Design better experiences that build public trust and foster
community engagement by putting people at the heart of every public
sector experience. Capture feedback across every touchpoint and
journey, streamline workflows and automate actions to continuously
improve the experience for your communities and your employees.

More than 350 state and local government organizations and 90
federal offices – including every federal cabinet-level department – trust Qualtrics to help them design and improve the community experience.

Variety of governmental logos

When you go into these communities that feel like they haven’t been listened to and attended to, word gets around very quickly, and one thing we are very proud of is the fact we made the community feel part of the process itself.

Customer Experience Manager

Allegheny County Dept. of Human Services

Qualtrics allowed for easily accessible, real-time data regarding staffing allocation to various response needs across divisions.

Branch Chief

Health Access Branch, CDPHE

Trust in local government is tied to the experience that residents have when using city services. By measuring residents’ experiences with government, we are able to gather real-time feedback from residents across Orlando and improve city services and increase trust in government.

Director of Innovation

City of Orlando

The Qualtrics solution not only served as a technology backbone to get our residents tested and prioritize public health, but also allowed us to start a new testing program for Fishers’ businesses to help restart the economy

Mayor

Fishers, IN

Meet the leaders in public sector
experience management

Our experts work with government leaders around the world to help them design and improve experiences that build community engagement, trust and satisfaction.

Chelsie Bright

Chelsie Bright

Head of Government
Industry Practices



Chelsie partners with governments around the world to design and implement experience management programs. Prior to Qualtrics, she spent several years managing a research and data analytics team for the State of California. Chelsie earned her Ph.D. in Political Science and has 10+ years of experience teaching university courses in public policy and research methods.

Sydney Heimbrock

Sydney Heimbrock

Head of Government
Industry Advisory



Dr. Heimbrock works at the nexus of customer experience, human capital, and process improvement to drive organizational transformation in government. Her expertise includes measurement and evaluation, human-centered design and design education, strategic foresight and workforce planning, continuous process improvement, human capital management, leadership and workforce development, and public policy analysis.

Vince Vu

Vince Vu

Industry Advisor
Government



Vince is a Government Industry Advisor, focusing on state and local government. Prior to joining Qualtrics, Vince managed innovation and analytics teams at the city, county, and state levels for more than 10 years. He earned a master’s in public policy, specializing in advanced policy analysis.

Sara Laskey

Sara Laskey

Industry Leader
Public Health



Dr. Laskey is the Principal Industry Advisor for Regulated Industries. An emergency physician, she was the first Chief Experience Officer of her healthcare system in Cleveland. Dr. Laskey partners with public health agencies and higher education institutions on developing tools to address behavioral health, substance abuse, and emotional wellbeing.

Build public trust at every touchpoint

The XM Platform is used at every level of government to help design and improve community experiences. Find out more about how we work with: Government Modernization, Community Engagement,
Public Health, and Employee Experience.

Modernizing government services

Provide organization-wide visibility to government leaders into ongoing modernization efforts, optimize and streamline processes, and create a shared mission across departments and divisions – with the public and partners at the center of decision-making.


Browse our solutions

Digital Customer Experience
XM for Shared Services
Diversity, Equity, & Inclusion

Community engagement that builds social capital

Engage easily with communities, collaborate on policy decisions, and develop shared leadership models that build public trust and increase social capital by putting your residents at the heart of your strategic framework.


Browse our solutions
Diversity, Equity, & Inclusion
Digital Customer Experience
Customer Care

Improving public health outcomes

Automate the distribution of public health information to ensure
accuracy and transparency, promote awareness, and alert the community to available resources.


Browse our solutions

Vaccination & Testing Manager
Customer Care
DesignXM Experience Research

Optimizing your mission-driven workforce

Gather continuous feedback from every employee experience to take the right actions to impact engagement, talent planning, productivity, and innovation. Empower your organization to improve experiences by putting your people first and ensuring inclusion and belonging.


Browse our solutions

Employee Lifecycle
Diversity, Equity, & Inclusion
Employee Engagement
360 Development

Secure, trusted platform with proven
scale for public sector needs

  • Keep your data safe and secure on the enterprise-grade Qualtrics platform, and have complete trust with tight privacy, monitoring, and data access controls.
  • The Qualtrics XM Platform meets the strictest security requirements. It is ISO 27001, FedRAMP compliant,
    and HITRUST certified.
  • Trusted choice of more than 90 federal agencies and 350 state and local governments for sensitive public sector needs.

Latest public sector experience management resources

WEBINAR

How to create the right environment for your government employees’ wellbeing

Watch Now

EBOOK

How governments can collect relevant constituent feedback

Download now

EBOOK

Your guide to experience management for government

Download now

ARTICLE

Understanding and improving the citizen experience

Read now

BLOG

Customer Experience: Mandate to Momentum

Read now

WEBINAR

Reinventing a public institution with XM

Watch now

See how public sector experience management works