- XM for Customer Experience
  - Digital
    Root out friction in every digital experience, super-charge conversion rates, and optimize digital self-service
  - Care
    Uncover insights from any interaction, deliver AI-powered agent coaching, and reduce cost to serve
  - Locations
    Increase revenue and loyalty with real-time insights and recommendations delivered to teams on the ground
- XM for Employee Experience
  - Engage
    Know how your people feel and empower managers to improve employee engagement, productivity, and retention
  - Lifecycle
    Take action in the moments that matter most along the employee journey and drive bottom line growth
  - Analytics
    Whatever they’re are saying, wherever they’re saying it, know exactly what’s going on with your people
- XM for Strategy & Research
  - Research
    Get faster, richer insights with qual and quant tools that make powerful market research available to everyone
  - User Experience
    Run concept tests, pricing studies, prototyping + more with fast, powerful studies designed by UX research experts
  - Brand
    Track your brand performance 24/7 and act quickly to respond to opportunities and challenges in your market
- XM Platform
  Explore the platform powering Experience Management
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- Industries
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- Popular Use Cases
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  - Net Promoter Score
  - Voice of Customer
- - Free Account
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- Customer
  - Customer Success Hub
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- Learn
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- Company
  - About Us
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  - Marketplace
  - X4 Summit
    The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results, live in Salt Lake City.
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Increase lifetime value of customers by identifying customer pain points and helping teams serve clients
Build high-performing teams while improving manager effectiveness and employee engagement
Conduct advanced research to design products people love, improve market share, and strengthen your brand

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XM for Customer Experience

Software to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value.

The world’s top brands trust Qualtrics to deliver breakthrough experiences

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2024 CONSUMER TRENDS REPORT

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3 steps to turn CX insights into business impact

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Qualtrics once again named a Leader for Voice of the Customer

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XM for Customer Experience

The world’s top brands trust Qualtrics to deliver breakthrough experiences

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Explore More Resources

2024 CONSUMER TRENDS REPORT

3 steps to turn CX insights into business impact

Qualtrics once again named a Leader for Voice of the Customer

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