WALKER + Qualtrics Partnership

- XM for Customer Experience
  - Digital
    Root out friction in every digital experience, super-charge conversion rates, and optimize digital self-service
  - Care
    Uncover insights from any interaction, deliver AI-powered agent coaching, and reduce cost to serve
  - Locations
    Increase revenue and loyalty with real-time insights and recommendations delivered to teams on the ground
- XM for Employee Experience
  - Engage
    Know how your people feel and empower managers to improve employee engagement, productivity, and retention
  - Lifecycle
    Take action in the moments that matter most along the employee journey and drive bottom line growth
  - Analytics
    Whatever they’re are saying, wherever they’re saying it, know exactly what’s going on with your people
- XM for Strategy & Research
  - Research
    Get faster, richer insights with qual and quant tools that make powerful market research available to everyone
  - User Experience
    Run concept tests, pricing studies, prototyping + more with fast, powerful studies designed by UX research experts
  - Brand
    Track your brand performance 24/7 and act quickly to respond to opportunities and challenges in your market
- XM Platform
  Explore the platform powering Experience Management
  - Free Account
  - Watch Demo
- Teams
  - For Digital
  - For Customer Care
  - For Human Resources
  - For Researchers
  - All Teams
- Industries
  - Healthcare
  - Education
  - Financial Services
  - Government
  - All Industries
- Popular Use Cases
  - Customer Experience
  - Employee Experience
  - Net Promoter Score
  - Voice of Customer
- - Free Account
  - Watch Demo
- Customer
  - Customer Success Hub
  - Product Documentation
  - Training & Certification
  - Community
  - XM Institute
- Learn
  - Popular Resources
  - Customer Stories
  - Blog
  - Artificial Intelligence
  - XM Knowledge Base
- Company
  - About Us
  - Careers
  - Partnerships
  - Marketplace
  - X4 Summit
    The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results, live in Salt Lake City.
- - Free Account
  - Watch Demo
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WALKER + Qualtrics

"Companies need access to best-in-class technology and exceptional services to drive XM success. Walker is proud to contribute our CX advisory services. With the Qualtrics platform as a foundation, we can offer a flexible, tailored approach to our customers that leads to better, faster results."

Successful organizations don’t just invest in technology; they invest in outcomes. Walker is a results-focused service provider that helps you get to the next level with the best tools and the practical know-how that comes from decades of driving results for our clients. We help you make customer and employee experience your biggest competitive advantage.

WHY WALKER?

Together, Qualtrics and Walker deliver industry-best tools and expert guidance to drive better, faster results. Walker and Qualtrics deliver a tailored solution, a fully guided journey, actionable insights, and a mature experience management strategy that generates tangible, measurable results.

Whether you are just starting out or you have experience management initiatives in place, Walker meets you where you are and provides the services, guidance, and best practices you need to get the most from your program:

Walker provides implementation and engineering services for all types of programs, from fast starts to highly customized deployments.
We help our clients gather feedback from their customers, analyze it, and design personalized, easy, and timely experiences.
Walker can execute the day-to-day management of your XM program, optimizing it for more insights, more action, and more results.

walkerinfo.com/qualtrics

Industries

Manufacturing

Financial Services

Communications

Healthcare & Life Sciences

Technology

Regions served

United States & Canada

Asia Pacific & Japan

STEVE WALKER

Chairman & CEO of Walker Information