XM Knowledge Base
Your guide to experience management for education
Schools have always strived to foster environments focused on learning and thriving. While this mission-driven work has historically had its challenges, the past few years have elevated these challenges to unprecedented levels. Enrollment numbers are decreasing at an alarming rate. Staff are burnt out and quitting in droves. Students are struggling mentally, emotionally, and socially. Researchers are finding it difficult to work effectively with outdated resources. Institutions need a new approach – one that goes beyond identifying what is happening to uncovering why it’s happening. This is the practice of experience management (XM), and it’s designed to help you make data-driven decisions to impact key outcomes in every area of education.
In this guide, you’ll learn more about:
- The state of experience in education
- The fundamentals of an XM program and how they come to life in various stages of the education journey
- How an experience management program can help identify opportunities to improve satisfaction and performance among students, staff, and academic researchers
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