XM Knowledge Base
Technical Account Management
Technical experts for world-class programs.
Drive your XM program forward with continuous technical insight, expertise, and innovation provided by a Qualtrics Technical Account Manager (TAM).
How Technical Account Managersensure your success
Advise
Accelerate your XM program’s maturity and success with your TAM’s technical skills, XM best practices, and product experience. Your TAM will consult with the right stakeholders within your organization on how to strategically scale XM efforts as your company and ideas grow.
Enable
Transform your organization’s ability to deliver XM effectively and efficiently through TAM-led training. Build a Center of Excellence to guide your teams toward executing great ideas and realizing business goals through the Qualtrics platform.
Promote
Your TAM will serve as a single point of contact who will advocate for needed product enhancements and put your voice at the heart of product development. If challenges arise in your program, your TAM will work with Qualtrics teams to find viable, timely solutions.
Evolve
Address new business cases as they arise and drive regular program improvements with ongoing technical program revisions and configuration reviews. With continuous guidance from your TAM, you’ll stay up-to-speed with industry leaders.
Leading expertise. Global support.
4.9/5
Customer Satisfaction rating
15+
industries supported by TAMs around the globe
9+
languages used between TAMs and clients